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March 11, 2007, 6:16 am
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Good idea, as there are several viruses circulating right now that
specifically target Synmantec's security products. Another very pertinent
suggestion is to stop using Internet Explorer. Since the virus seems to
kick your wife out of her browser, it would be interesting to see if that
would happen using Firefox with NoScript enabled and no ActiveX. IE is a
malware magnet. Switching to Firefox or Opera is a much safer
alternative. Also, the following page at Castlecops has a list of free
online virus scanners, which might be an option if the virus keeps
security apps from being installed:
http://wiki.castlecops.com/Lists_of_freeware_antivirus . Also, I would
high recommend your "Add/Remove" programs in Control Panel to see if there
is any other AV installed. That in itself can cause major problems with
your system. Most AV software don't even allow an additional on-demand
scanner, much less another one running resident. Anyway, good luck in
getting rid of the malware.
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