McAfee Support

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I purchased and installed McAfee Internet Security 2009 over 3 months ago.
So far, McAfee's support leaves something to be desired.  They don't always
answer emails to them.  Also, the box the installation disk come in tells
you there is a User Guide that you can get on the Internet.  I went looking
for it and I only saw a User Guide for the 2008 version and not the 2009.  I
contacted Customer Support at McAfee and asked about the 2009 User Guide.  I
was told it's not out yet, but it won't be very different that the 2008
version.  (Seems they put the cart before the horse.)  It finally came out
about in Dec. 08.  It's many pages long.
So far, I really don't know how well the McAfee Internet Security 2009 is
working on my computer.  The McAfee program tells me I'm protected and
everything is working OK, but it is not very user friendly, and in 3 months
(with plenty of email and web browsing) it hasn't notified me of any
infection or spyware that it has caught.  This seems somewhat strange to me
since it should have, at least, caught some tracking cookies.  If it has
caught some, I'm not aware of it, and it hasn't given me any specific
notice.  There is some log showing some "intrusions" -  these however are
described in some kind of numeric code which is Greek to me.  Perhaps these
are things the firewall has blocked;  I don't know.
So far, I am not too thrilled with this program.  I might have been better
off if I stuck with the trial Norton Internet Security program that came
with my computer when I got it in Sept. 08.  It seemed easier to use and
told you clearly what it caught, if anything.
I wonder if anyone else is having the same kind of experience as I am having
with McAfee.  On top of everything else, their telephone tech support only
seems to be free for the 1st month from installation.  I had trouble
connecting to their chat, so I tried email.  They did answer once or twice,
but, as of this time, I still have one unanswered email where I asked them
about not receiving any notices that anything is being caught by their
Internet Security Program.
Al


Re: McAfee Support

I find that many people, especially those with some skill, abandoned both
Norton and McAvee some time ago. They are only widely used because they are
bundled with the OS. There really are several free AV program around that
are just as good and often better than those two examples of expensive
bloatware. Read this NG to discover what experienced users recommend.
Personally, having tried several, I have ended up extremely happy with free
Avira.

I do use a good array of anti spyware and anti malware programs as well; all
recommended by people on this NG that I now trust.

--
Yours Quilly,




Re: McAfee Support

Re Re: McAfee Support:

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Indeed, that's good advice.

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The OP might also consider

MBAM http://www.malwarebytes.org/mbam.php and
a-squared free  http://www.emsisoft.com/en/software/free /

Re: McAfee Support

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My IBM running XP Pro came with Norton, and my Toshiba running
Vista came with McAfee. Now they're running Avira (and Clamwin)
and Avast! respectively (all free).

[snip]

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Which are not antivirus programs and should be considered in
addition to an AV.

The OP might also consider having a cold beer (I know I am).



Re: McAfee Support


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No shit. Thanks for that enlightening bit of information.

Re: McAfee Support


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Oh well, I guess we all must take the good with the bad, right?
Al


Re: McAfee Support


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Yep.

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