I Had Avast now Avira Free... Cannot Download AV File Updates

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About 6 days ago my avast AV that I had used for years suddenly
refused to connect me to its update server.

I uninstalled Avast had a clean download of Avira but it too refused
to updated AV files (leaving me frozen protection wise back in
November, 2009).

I have disabled both my Sygate Firewall and my Spybot Real Time
Protection with no luck.

Something has clearly infected the dialer (or other connect) on my
computer (Firefox/XP) preventing it from connecting with and receiving
updates for two otherwise fine Free Antivirus programs.

Any assistance greatly appreciated.

Re: I Had Avast now Avira Free... Cannot Download AV File Updates




| About 6 days ago my avast AV that I had used for years suddenly
| refused to connect me to its update server.

| I uninstalled Avast had a clean download of Avira but it too refused
| to updated AV files (leaving me frozen protection wise back in
| November, 2009).

| I have disabled both my Sygate Firewall and my Spybot Real Time
| Protection with no luck.

| Something has clearly infected the dialer (or other connect) on my
| computer (Firefox/XP) preventing it from connecting with and receiving
| updates for two otherwise fine Free Antivirus programs.

| Any assistance greatly appreciated.

Have you at least scanned you PC ?

Have you examined to see if there is a etc/HOSTS file ?

--
Dave
http://www.claymania.com/removal-trojan-adware.html
Multi-AV - http://www.pctipp.ch/downloads/dl/35905.asp



Re: I Had Avast now Avira Free... Cannot Download AV File Updates



So if you had all this stuff going on, how did you get compromised?
Are you running with local admin privs?

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Re: I Had Avast now Avira Free... Cannot Download AV File Updates




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Response::

I scanned my PC with various detect devices (everything from my Avast
AV before I uninstalled it and replaced it with Avira, to
Superantispyware Free, a-squared free, malwarebytes,etc.). Whatever is
identified as even possibly dangerous I delete.

My fear is that whatever got me--and I have no idea how it slipped
through my many levels of protection--first installed itself on my
computer before all the AV and malware databases even knew about "it"
and as an integral part of its malicious code it blocked all AV and
similar engines from being able to access updaters..

I had no idea the basic updaters(s) all run through the same path thus
all can be disabled or intercepted by this thing. It was my hope that
once I updated any AV file to date I could then identify and remove
the "thing" because by now I'm sure it has been identified. But I'm
frozen to AV files known as of one week ago before "it" struck me.

It appeared first as a "fake" Antivirus Scan Screen (I knew it was not
Avast) on Startup. I did NOT access or use any of the options this
fake thing offered me on Startup, rather deleted it and tried to
delete any file I could find on my computer bearing its suspicious
name [the "fake" AV called itself "glensftav. exe; as stated I thought
I caught it in time but by the time it was there it had already
blocked my ability to find it or have the removal tools to TOTALLY
eradicate it].

Is there any back-door for "updater" connections? I'm really
technically ignorant as you all can tell but I never had anything get
me like this (used AVG, then Avast for years--no issues at all).

I knew I was in big trouble when I uninstalled Avast, substituted
avira but then the brand new AV could not get me updated files despite
propmting me that I needed to update.

I'll look for the "hosts" file as suggested, but to be candid I won't
know what it is or what to do with it even if I find it/them.

Thanks again. .


Re: I Had Avast now Avira Free... Cannot Download AV File Updates





Michael wrote:
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Open Avira, click on the Update tab on the top and then choose Manual.
See if that works for you.
Did you try the latest MBAM and the latest SAS?
Buffalo



Re: I Had Avast now Avira Free... Cannot Download AV File Updates



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Buffalo...

I DL what I think is the latest MBAM (I'll scan again soon) and if
SAS=3DSpybot that has always been updated with real time "protection"
enabled too.

Right now I was able to get the Avira AV "Removal Tool" to do a scan
(presently underway). If I am lucky the Avira removal tool DOES have
everything updated to date, it will find this "thing" and show me how
to get rid of it. IF I'm lucky!!!Thanks for your other suggestions too.

Re: I Had Avast now Avira Free... Cannot Download AV File Updates





Michael wrote:
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SAS is SuperAntispyware.
Hoping for the best.
Buffalo



Re: I Had Avast now Avira Free... Cannot Download AV File Updates



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Buffalo, Bad Boy...

I finally realized SAS=3DSuper AS. Yes I had it but its updater too is
blocked. Found an interesting site/DL called "Remove Fake Anti-
Virus" (V. 1. 56) which I just DL'd from majorgeeks. I will run a scan
with that tool, and then perhaps try Norton's 30 day Free Trial.

Of course the key remains whatever DAT files I can access are
completely updated AND will recognize and/or completely remove this
"thing". if detected. Ongoing thanks (I hope I'm not violating posting
rules by my repetitive but 100% sincere thank yous!!)

Re: I Had Avast now Avira Free... Cannot Download AV File Updates





Michael wrote:
[snip]
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Hopefully it will work out well.
Now, sit back and enjoy the Super Bowl.
Buffalo



Re: I Had Avast now Avira Free... Cannot Download AV File Updates




| Buffalo, Bad Boy...

| I finally realized SAS=Super AS. Yes I had it but its updater too is
| blocked. Found an interesting site/DL called "Remove Fake Anti-
| Virus" (V. 1. 56) which I just DL'd from majorgeeks. I will run a scan
| with that tool, and then perhaps try Norton's 30 day Free Trial.

| Of course the key remains whatever DAT files I can access are
| completely updated AND will recognize and/or completely remove this
| "thing". if detected. Ongoing thanks (I hope I'm not violating posting
| rules by my repetitive but 100% sincere thank yous!!)

Please do NOT install Norton 360.

You have already noted you had Avast and then went to Avira.  If you keep
installing and
uninstalling software willy-nilly like that you will introduce instability in
your
computer.

Choose ONE anti virus application and stick with it.  If you have problems
accessing
security sites deal directly with that problem NOT installing and subsequently
removing
fully installed anti virus applications.  Your choise og Avira AntiVir is a good
one.  IFF
and you can't get updates, the objective is to resolve that issue.

--
Dave
http://www.claymania.com/removal-trojan-adware.html
Multi-AV - http://www.pctipp.ch/downloads/dl/35905.asp



Re: I Had Avast now Avira Free... Cannot Download AV File Updates



wrote:
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Dave

Good suggestion. I will focus on the problem of can't download updates
for any AV or Anti-Malware Product (rather than constantly Installing/
Uninstalling).

****IF I can manually get completely updated AV dat files from avira's
website burned onto a CD from another computer--assuming you guys
think that might work--do I simply insert CD with updated files from
the other (clean) computer into this (compromised) CD drive to
identify and eradicate the invader or is not that "simple"?*****

Once I somehow get the updated files--by now I assume they have all
identified this "thing" --I hope it will then be completely removable
and in the future I will be able to get updates routinely when
prompted(or automatically). Please let me know your thoughts.

I guess I'm still having trouble realizing that ALL update functions
from all AVs and all A-Malwares can be completely blocked from
working. I had just assumed they all are updated via different paths/
protocols/urls or whatever.  Ongoing thanks guys.

Re: I Had Avast now Avira Free... Cannot Download AV File Updates





Michael wrote:
[snip]
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Have you tried to manually update from the Avira Desktop? Clicking on the
Update tab on top and then selecting Manual after going to the Avira site
and manually downloading the latest definitions?
Buffalo

If you dl and install the latest version of MBAM, it should contain about
the latest updates.

Buffalo

PS: http://www.avira.com/en/support/kbdetails.php?id=95

tells you how to update manually.



Re: I Had Avast now Avira Free... Cannot Download AV File Updates



september.org:

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That's entirely incorrect. The latest and greatest public version of MBAM
does not contain close to the latest updates. It contains whatever update
file was available when it was first published. It has to, absolutely HAS
TO be updated prior to scanning. The database it comes with is OUT OF DATE
withen hours of the install becoming available.



--
"Hrrngh! Someday I'm going to hurl this...er...roll this...hrrngh.. nudge
this boulder right down a cliff." - Goblin Warrior


Re: I Had Avast now Avira Free... Cannot Download AV File Updates



Dustin Cook wrote:
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Although you're correct, and it's an important point to remember, but there
shouldn't be too much alarm as the normal install defaults to update and scan
if the user doesn't uncheck and opt out of it.

Re: I Had Avast now Avira Free... Cannot Download AV File Updates





Dustin Cook wrote:
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Thanks for the correction.
Buffalo



Re: I Had Avast now Avira Free... Cannot Download AV File Updates




| Dave

| Good suggestion. I will focus on the problem of can't download updates
| for any AV or Anti-Malware Product (rather than constantly Installing/
| Uninstalling).

| ****IF I can manually get completely updated AV dat files from avira's
| website burned onto a CD from another computer--assuming you guys
| think that might work--do I simply insert CD with updated files from
| the other (clean) computer into this (compromised) CD drive to
| identify and eradicate the invader or is not that "simple"?*****

| Once I somehow get the updated files--by now I assume they have all
| identified this "thing" --I hope it will then be completely removable
| and in the future I will be able to get updates routinely when
| prompted(or automatically). Please let me know your thoughts.

| I guess I'm still having trouble realizing that ALL update functions
| from all AVs and all A-Malwares can be completely blocked from
| working. I had just assumed they all are updated via different paths/
| protocols/urls or whatever.  Ongoing thanks guys.

Suggestion:

Get guided assistance with the problem.

Create an account at the SkyKiller forum.  Post a full explanation of your
problem and
what you have done to date in one of the below expert forums...

http://www.thespykiller.co.uk/index.php?board=3.0

Tell 'em I suggested you post there.

--
Dave
http://www.claymania.com/removal-trojan-adware.html
Multi-AV - http://www.pctipp.ch/downloads/dl/35905.asp



Re: I Had Avast now Avira Free... Cannot Download AV File Updates



wrote:
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I think I'm getting closer to solution....again. I went to Avira
homepage and downloaded a zip file called AntiVir VDF update (so
called multiple VDF update with up to 32 files) It is described as an
incremental Antivirus Update to be used with my already installed
Avira AV Personal Product.

But now what (I told you guys I'm help/clue less)?

I extracted the file and saved it to my documents but how do I get
these now apparently updated dat files (through today) to integrate
with my Avira engine, then do a search, presumably/hopefully find the
"thing" and then eradicate it, so that future (automatic) updates will
be performed without having the file update function disabled?

I have updated DAT files from Avira but no idea what to do next. My
usual gracious thanks in advance (have to sign off for the evening
now).

Re: I Had Avast now Avira Free... Cannot Download AV File Updates






| I think I'm getting closer to solution....again. I went to Avira
| homepage and downloaded a zip file called AntiVir VDF update (so
| called multiple VDF update with up to 32 files) It is described as an
| incremental Antivirus Update to be used with my already installed
| Avira AV Personal Product.

| But now what (I told you guys I'm help/clue less)?

| I extracted the file and saved it to my documents but how do I get
| these now apparently updated dat files (through today) to integrate
| with my Avira engine, then do a search, presumably/hopefully find the
| "thing" and then eradicate it, so that future (automatic) updates will
| be performed without having the file update function disabled?

| I have updated DAT files from Avira but no idea what to do next. My
| usual gracious thanks in advance (have to sign off for the evening
| now).

Video based instructions

http://www.youtube.com/watch?v=DEvngIKdNN0&NR=1


--
Dave
http://www.claymania.com/removal-trojan-adware.html
Multi-AV - http://www.pctipp.ch/downloads/dl/35905.asp



Re: I Had Avast now Avira Free... Cannot Download AV File Updates





Michael wrote:
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Do not unzip or unpack the downloaded file. Start Avira and click on the
Update tab on top and then choose Manual.
A box will open up and just point it to where you saved that file. Then
select Open and it should update automatically.
Buffalo
PS: Do not unpack or unzip the downloaded file first.



Re: I Had Avast now Avira Free... Cannot Download AV File Updates



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Buffalo

Chose Manual Update(I downloaded the most current update of course),
Pressed Run and was told "VDF update file is corrupted. It will not be
installed"

I had downloaded several VDF updates in the past few days but only
tried to Manually run the most current one today (Wednesday).. I fear
the "corrupted" message to prevent even Manual Update is part of the
"thing's" infectious behavior.

Continued thanks and ongoing "ughs" Does this type of virus/trojan/
malware have an official viral name???? Thanks again folks.

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