how Norton lost a customer

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Sometimes a business practice just makes you shake your head.

Norton antivirus on my PC was telling me I needed to renew, so I
clicked OK and paid up. My wife's laptop also was complaining, so I
started to renew its license but Norton wanted to charge full price,
not the renew price. We bought that laptop about a year ago and it
came with Norton. I thought we owned the software, they must consider
it a year demo.

Anyway, I figured if I have to pay full price, I may as well look at
competitors. With the help of searching this group, I settled on
NOD32. Very nice, I'll switch my PC to NOD32 next year.

So, instead of me renewing two Norton licenses a year without giving
it much thought, I'll be renewing none all because Norton stupidly
considered my copy of their product a demo.

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