Can't make Kaspersky ignore a false positive

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I am an amateur radio operator and I use my laptop to run my radio
station, mainly during contests.

I recently installed contesting software that is creating a false
positive.  Kaspersky tells me there's a Trojan in the application, the
manufacturer says that's a false positve.

I have added the application to the Kaspersky Trusted Application list
-- C:\Program Files\Folder name\applicantion name.exe

However -- Kaspersky still alerts me to the Trojan and still deletes
the .exe file.

The only way I can run the program is to turn off Kaspersky -- which I
don't want to do.

What am I missing here?  Why will Kaspersky not ignore the application
after I added it to my Trusted Application list?

And, yes, I rebooted after adding it and Kaspersky still alerts.

Re: Can't make Kaspersky ignore a false positive



Captain America wrote:
Quoted text here. Click to load it

If you can locate the entry for that alert in the "detected threats" I
think you can right click it and choose "send" to send it to Kaspersky
Lab for analysis.

--
Wilf

Re: Can't make Kaspersky ignore a false positive



Quoted text here. Click to load it

When you contacted Kaspersky's support team, what did they tell you?



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