Avoid Trend Micro with Vista at any cost!!

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I tried Trend Micro on my Vista Ultimate computer and had a real
nightmare.  Right after I installed it, I could no longer use my
Remote Desktop Connection to access my office computer from home.  And
I needed to, badly.

TM sent me "solutions" (sometimes the same one repeatedly), and
nothing worked.  Then one day the TM software automatically installed
an update that required a reboot.  Except that I couldn't reboot.  At
all.  I couldn't even repair the installation of Windows because the
Windows DVD would not recognize that there was a version already
installed!  That bad boy was gone.  So I had to reinstall Windows, a
brand new install, which meant that I had to reinstall all of my
software, as well.  It took me many days to recover.

I called TM and told them I had had enough and wanted my money back
(it was less than a year since I bought it).  They agreed, but more
than a month and several threats later, no 50 bucks.  

I replaced TM with Microsoft's OneCare.  I'm no great fan of
Microsoft, but after it was installed it found half a dozen infected
files (archived emails) that TM seems to have missed.

The way I see it, this was a cheap lesson.  Now I can teach everyone
else so they don't have to pay the same tuition.  Tell your friends.

Re: Avoid Trend Micro with Vista at any cost!!


| I tried Trend Micro on my Vista Ultimate computer and had a real
| nightmare.  Right after I installed it, I could no longer use my
| Remote Desktop Connection to access my office computer from home.  And
| I needed to, badly.
|
| TM sent me "solutions" (sometimes the same one repeatedly), and
| nothing worked.  Then one day the TM software automatically installed
| an update that required a reboot.  Except that I couldn't reboot.  At
| all.  I couldn't even repair the installation of Windows because the
| Windows DVD would not recognize that there was a version already
| installed!  That bad boy was gone.  So I had to reinstall Windows, a
| brand new install, which meant that I had to reinstall all of my
| software, as well.  It took me many days to recover.
|
| I called TM and told them I had had enough and wanted my money back
| (it was less than a year since I bought it).  They agreed, but more
| than a month and several threats later, no 50 bucks.
|
| I replaced TM with Microsoft's OneCare.  I'm no great fan of
| Microsoft, but after it was installed it found half a dozen infected
| files (archived emails) that TM seems to have missed.
|
| The way I see it, this was a cheap lesson.  Now I can teach everyone
| else so they don't have to pay the same tuition.  Tell your friends.

You really don't state anything and your experience doesn't teach anyone
anything.

In actually, you went from a fair to good AV solution to one of the worst in the
Industry.

Netx time instead of whining here about your negative experiences, ask questions.

--
Dave
http://www.claymania.com/removal-trojan-adware.html
Multi-AV - http://www.pctipp.ch/downloads/dl/35905.asp



Re: Avoid Trend Micro with Vista at any cost!!

Per mwulfe@yahoo.com:
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My experience with Trend Micro is that their user support is
worse than non-existent.

Worse bco the wasted man hours/frustration finding out that
there's nothing of use behind the boilerplate and inane answers.

I dumped Trend Micro after putting up w/PC-Cillin way too long.

Dunno from Vista, but Avast has been good to me for over a year
now on my XP Pro boxes.... and the price is definitely right.
--
PeteCresswell

Re: Avoid Trend Micro with Vista at any cost!!

On Jun 15, 1:44 pm, mwu...@yahoo.com wrote:
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<snip>

I had a 30-day trial of TM on a new Inspiron and experienced no
problems. What happened to the OP sounds like a botched install...but
that's just a guess. I've since dumped TM in favor of free Avira/
Comodo which are okay so far (Vista Premium).

GrtArtiste

Re: Avoid Trend Micro with Vista at any cost!!

On Sun, 15 Jun 2008 17:44:22 GMT, mwulfe@yahoo.com wrote:

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I hate to tell you - but...

"In tests involving worms, viruses, Trojan horses, and other malware,
Microsoft's Windows Live OneCare came in dead last."

http://www.pcworld.com/article/id,129521-c,antivirus/article.html

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