AVG 8 Free update failure

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AVG 8 Free fails to update with message about failing to contact the update
server.
Update server given as in Tools/Advanced is
http://guru.avg.com/softw/80free/update /

Connection is via router and cable.
Never a problem with AVG Free 7.5 which I've gone back to for now.

Suggestions please.

Henry



Re: AVG 8 Free update failure

Dragon wrote:
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I get a Forbidden when trying to access that url direct. That means it
expects an ID from AVG 8 in order to update. If you can't connect via
AVG's update routine, it's probably not providing the correct ID.

The following speculative solution is based on the assumption that the
problem is not a bug in AVG but arises from your system's configuration
in some way. If you still have AVG 7.5 on your machine, ie, inactivated,
not uninstalled, it's possible that the update routine sends the AVG 7.5
ID - depends on how the path to the ID is written and/or what registry
keys are used. Try uninstalling both AVG 7.5 and 8 (I assume you have
the install files available), then reinstall AVG 8 and try again. You
may have to do a through registry clean, I don't know how well AVG's
uninstall works.

If the above works, let us know.

HTH

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wolf k.

Re: AVG 8 Free update failure

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For the record :-
Downloaded installation file.
AVG 8 Free claimed to remove 7 when installed so I let it.
Updates gave message
"The connection with the update server has failed"
Found update files, downloaded to disc and updated from them.

Tried a repair from the installation file but no change.
Uninstalled AVG 8 Free via its utility.

Installed AVG 7.5 Free from magazine CD.
Updated several times to get to latest state.

Asked here for help and Kurt responded

Following Kurt's suggestion, uninstalled AVG 7.5 free via its utility.
Re-installed AVG 8 Free from previously download file.
Update problem persists.

Help!!

Henry



Re: AVG 8 Free update failure

Is your firewall blocking the update server? The only system I have seen the
problem on is on dial-up which I kinda expect since it is not connected. I
have helped install several times and they all removed 7 fine and installed.
It sounds like you may have something blocking it...


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Re: AVG 8 Free update failure


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Sounds logical so no surprises I looked at that
Connection is cable broadband via router
Problem persists with or without a firewall on and with or without Spybot
resident on.
Have a query on the AVG free forum waiting for a reply.

Henry



Re: AVG 8 Free update failure

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Try running the AVGUPD.EXE file from the AVG8 program folder.
Try this update server:
guru1.grisoft.cz
See the firewall info here:
AVG 8.0 Free Edition FAQ Update:
http://free.grisoft.com/ww.faq.num-1243#faq_1243

-jen



Re: AVG 8 Free update failure

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Having the same problem... LOOKS like AVG Free 8 is a bust.  I
download the updates from the AVG siteand tried to upload directly
from my harddrive... NO luck... the update function will not work...
but I'm sure its not a firewall problem.  Since there is no support
for the free version... we will just have to wait for a fix or go
somewhere else for virus protection.
STEVE

Re: AVG 8 Free update failure

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Looks like you may have missed my solution.
Repeated below.
The forum mentioned is at http://freeforum.avg.com /
You have to register to be able to post.
........
On recommendation from the forum, uninstalled Ashampoo firewall and updates
now work.
I initially installed over 7.5.
The Ashampoo free firewall did not ask permission for anything to do with
AVG
Following advice from the AVG forum I manually added rules to give all the
executables in the AVG folder full permission but still the update failed.
Same situation with the firewall switched off.
Only uninstalling it cleared the problem.
Now using XP firewall (and a router) having found out how to get XP to allow
access to my little network.
..........

Henry




Re: AVG 8 Free update failure


http://www.grisoft.com/ww.download-update

Visit this link, download the latest definitions bin file to your local
machine.  Once downloaded, click on the AVG UI, click Tools, Update From
Directory, navigate to the directory where you downloaded the
definitisions file, and voila.  

Hope this helps, it took me a half day of frustration and mucho coffee.


F


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Re: AVG 8 Free update failure

Many thanks for this - saved me a *further* half day frustration and mucho
coffee!

---

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Re: AVG 8 Free update failure


Thank you F or your helpful reply to Bagwash, as I was in a similar
problem - New Free AVG8 with Ashampoo firewall and problems with
updating. I have now managed to update using your instructions of
manual updating but now need to find a permanent fix.

On my PC I use Zone Alarm and have no problems with the new AVG8, but
on my laptop I have installed Ashampoo. I used to use Zone Alarm on
both computers but for the last year or so I have used Ashampoo on the
laptop since I discovered some incompatability (never did find out the
reason for the problem) which solved itself after I had uninstalled
Zone Alarm and started using Ashampoo.

I obviously cannot revert back to Zone Alarm to fix my AVG problem as I
then would once again encounter the problem for which I had previously
swopped firewall programs and wonder if anyone has any suggestions for
a permanent fix. Obviously I can continue to update manaully but that
is a pain.

Gillian


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Re: AVG 8 Free update failure


Ashampoo say they're working on it ...


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Re: AVG 8 Free update failure


Thank you. That sounds like good news. Gillian


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Re: AVG 8 Free update failure


My problem appears to be even more severe.  I have disabled even my
Windows firewall but still received the error message that the
connection to the update server had failed.  Then I followed the advice
to manually download the bin files, which I did, and put them in a newly
created subdirectory, all by themselves.  When I selected the "update
from directory" option in AVG and navigated to my new folder, I still
received the "can't connect" error message.  What's left to try?

(I do not have 7.5 sitting on my computer; there are no other resident
firewalls.)  (But why should even the manual update option fail?)

Peter


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Re: AVG 8 Free update failure


I have found a solution which has worked for me while keeping Ashampoo
in the AVG forum shown below. Zyni42 recommends modifying the entry for
AVG8 in the Windows Services Manager (you can reach this from the Start
Menu through Programs > Accessories > System Tools > Services).
Highlight AVG8 WatchDog, right-click on it and choose Properties. Select
the Log On tab and check the "Allow service to interact with desktop".
Reboot and the updates should go through. I have no idea why this works,
but it does.


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Re: AVG 8 Free update failure


I have found that the manual update fails the first I try it but if I
click for
it to do it again it then has always worked. Bizarre, but at
least it gets
updated until a fix comes along


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Re: AVG 8 Free update failure




ophil;3845778 Wrote:
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This works for me (accessing services through control
panel/administrative tools rather than the method described). It's
updating fine now.


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Re: AVG 8 Free update failure


I had this too and looked at the avg faq and it mentioned dns, so i
changed the dns server in the router from the isp one to my own input
one (open dns servers) and hey presto all 3 of my pcs now update fine.
The avg server must be blocked by my isp or something like that, her
are the servers i used.........

Primary     DNS 208.67.222.222
Secondary DNS 208.67.220.220

Hope this works for you to.


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Re: AVG 8 Free update failure


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Where do you make this change?  Tools/Update/Proxy?  If so, under
"Manual" or "Auto"?  I'm new to AVG and have been having some update
failures.

Thanks
Charliec
******************************************************
Charliec

Re: AVG 8 Free update failure


I did it in my router, you want the router setup page (if you have a
router)
open a web page and type
192.168.0.1
(into the address bar)
then you will have to login, with a sky router its
admin
sky
on some its
admin
password
the settings are in basic settings, look for dns there should be 8
boxes to fill in.


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