AVG 7.5 free - weird behavior

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I use AVG 7.5 free version on two of my home computers, both XP Home
edition.  These are actually computers that the kids use, and they
have restricted non-admin accounts.  I don't tend to get involved with
either computer very often.

Today I noticed a red shield on one of those computers in the system
tray.  Checked it out and it said that my AVG definitions were out of
date.  The definitions file was one week old, even though the program
is set to run (update and execute) daily.

It refused to update.  I forget the exact message, but basically it
would say that no more recent definitions file existed, I think.

After a lot of poking around, I saw AVG's recommendation for such
instances, which was to download the latest installer, run it in
"repair installation" mode, and that should work.  It didn't.
"Successful" repair, but problem persisted.

So I uninstalled AVG, did a fresh install from the new downloaded
installer, and the definitions updated perfectly and the computer
checked out clean when I ran a scan.

This is on a fresh-from-the-factory as of late January (just 60 days
old) computer, onto which I'd immediately installed the then-current
version of AVG 7.5 from the web.

Meanwhile, the other computer running AVG, an older laptop purchased
used, has had no such problems.

So my questions are, first, why might this brand new computer
suddenly, just 60 days in, have had problems with AVG to such an
extent that uninstalling/reinstalling was required.

Second and more importantly, it's clear that AVG is really pushing
their paid 8.0 product.  Are they no longer planning on supporting 7.5
or free versions?  I thought in the past, they always had a current
and up to date free version of their product.

Re: AVG 7.5 free - weird behavior


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    Sounds as if there might have been a slightly imperfect install.  And,
MoiMoi could have the answer, altho' I have 2 comps. running it w/no
problems.  s



Re: AVG 7.5 free - weird behavior

sdlSPAMomi2@yahoo.com says...
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I was only joking, but the license really does only allow one puter.

MM

Re: AVG 7.5 free - weird behavior


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You will get problems if someone has been changing the date on the
computer and then put it back to correct


Re: AVG 7.5 free - weird behavior


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Okay, I'm really not one to want to stick it to "the man" so I want to
play by the rules.  But http://free.grisoft.com/doc/98/us/frt/0 is the
free license agreement and the relevant parts I see are:

Part 1: "You may install (download) and use only one copy of the
program designated for protection of exclusively one personal
computer, notwithstanding as to how many times you download the
program and how many times you accept the License Agreement. You must
not use the program in a network or on more than one computer."

Part 3: "Particularly, it is prohibited to make copies thereof (with
the exception of making copies to be used as a backup). In addition,
you must not reproduce the program, change it, modify it, decompile
it, transfer it from a mechanical code, reanalyze it or create any
deduced works therefrom by processing."

Part 4: "This license is provided personally to you and for that
reason it does not allow you to make any duplicate (copy) to be sold,
borrowed, assigned, leased or transferred in any manner whatsoever to
another person. Any transfer executed in violation of this provision
shall be deemed invalid and constitute a reason for termination of
your license validity."

Now I'm not a lawyer, but I don't see how that is meant to bar me from
downloading, from AVG's servers or their mirrors, the installer, to
separate computers, and installing.

In my specific case, I have four computers in my house.  

One is an anemic Mac laptop, almost ten years old, with seven whopping
gigs of disk space (about one gig of that free).  That has no
protection on it.

One is the main computer my wife and I use.  That has a paid Kaspersky
on it (and something I'm not too fond of, either).

One is a laptop my teenage daughter uses.  We bought it refurbed
through IBM last fall, and XP self-installed when we started it, and I
installed AVG free on it 60 days later when the NAV that came with it
expired.

The fourth is the computer that had the problem, a new XP machine
purchased and configured two months ago used by my other kids, and I
installed the free AVG on it during configuration.  The installer for
that was for a different subversion of AVG from the one installed on
the IBM laptop.

My reasoning is that I downloaded separate (and different) versions of
the installer, to separate computers, on separate occasions, for use
solely on the computer on which it was downloaded.

I'd see myself being in violation if I moved the installer across my
home network and installed on multiple computers, or if I copied the
installer onto different machines.  I didn't.

I mean, the harshest reading of this would be if I caught a plane to
Wichita to help Aunt Erma with her computer problems and installed AVG
free on her computer, without first uninstalling it on the single
computer in my house or life that has ever run AVG.

Like I said, I want to be legal.  If there's a hole in my logic that
I'm missing, someone please show me where and how I'm in violation.

Re: AVG 7.5 free - weird behavior

alpha.beta@gamma.delta wrote:
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[...]
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That's obvious. ;-)

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  "notwithstanding as to how many times you download the
  program and how many times you accept the License Agreement."

If _you_ download the program to separate computers, _you_ have
downloaded it more than once. Etc.

I'm no lawyer either, but I've done collective agreements, and I know
something about how contract language means what it means. AVG is saying
you can have one copy of the program, running on one and only one of
your computers. You can't have many copies of the program running on
many computers. Even if you downloaded all those copies individually.

OTOH, if each of the computers in your home belongs to a different
person, and each of them downloads and installs AVG on his or her
computer, that's OK. As long as those computers aren't networked, that is.

Of course it may be the case that those other computer owners need your
assistance.... ;-)

[...]

--
wolf k.

Re: AVG 7.5 free - weird behavior

wrote:

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I used to use a free web space/host provider that restricted each
person to one account, and used IP addresses to monitor that.  And I
thought that was sensible and fair.  

I don't get this _you_ download to more than one computer thing though
(yeah, I know, it's pretty black and white).

Obviously, if I owned a business and was downloading AVG free to all
the computers, that would be wrong.  Or if I truly used multiple
computers regularly, I couldn't do it.

But as you point out, the other computers in my home are used by me
only for spot checks (spyware, reading the antivirus logs).  I might
be on two or three times every three months and maybe less.  It's my
kids who use them.  I was totally involved in configuring the
computers, but that's all.  But since _I_ am the _you_ in their
license agreement, I guess I'm in violation since it was me who
downloaded and installed on their computers?

I have a home network in that I use a router to connect to the
internet, and I can pass data to and from the kids' computers from my
computer.  So I'm in violation that way?

And again, on this _you_ thing, taken to the literal extreme, if I
help a friend, or Joe down the street, or my father or whatever, by
downloading AVG free onto their computers and installing and
configuring, I'm in violation.

I understand - but I don't understand either.

Re: AVG 7.5 free - weird behavior

alpha.beta@gamma.delta says...
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Email Grisoft and ask them :-)

MM
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Re: AVG 7.5 free - weird behavior

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Sincerely, I don't think they will care about it if the computer is
not used for a commercial purpose.

Re: AVG 7.5 free - weird behavior

In article <cac13545-4d56-4ede-b46b-
0467befb431e@z38g2000hsc.googlegroups.com>, dan.fujita@gmail.com says...
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Well, they may care, but they are apparently not trying to sniff you
either.

MM


Re: AVG 7.5 free - weird behavior

alpha.beta@gamma.delta says...

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 "You may install (download) and use only one copy of the
program designated for protection of exclusively one personal
computer, notwithstanding as to how many times you download the
program and how many times you accept the License Agreement. You must
not use the program in a network or on more than one computer."

YOU: Alpha.beta@gamma.delta
ONE COMPUTER: Ummm, you know, like not TWO computers.

Whatever makes ya feel good.

MM

Re: AVG 7.5 free - weird behavior


Hi Alpha-
Well, it is FREE. Only you can decide if it's worth it.
I've had similar things happen with AVG Free on both XP and Vista
computers. Sometimes it just acts up: won't auto-update, won't manually
update, makes you have to reboot to get rid of the "red shield", etc.
I've talked with some computer-savvy guys and they still like it. I've
had Norton IS 2007 have the same probs and it was $60+.
Bob is right about the date/time changes.


--
Gary Goldblum
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Re: AVG 7.5 free - weird behavior

MoiMoi wrote:
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That's why he has a second free license for the other computer, ya?

Regards,

Will

Re: AVG 7.5 free - weird behavior

alpha.beta@gamma.delta says...

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Maybe they detected that you were running the free version on two
computers, in violation of the user agreement.

MM

Re: AVG 7.5 free - weird behavior

alpha.beta@gamma.delta wrote:
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My single pc does the same thing every couple of months although it's better
now than a year ago, come to think about it.  I fix, via AVG recommendation,
by uninstalling and reloading the newest version, like you do.
Querky, I guess.  No help, but empathy.

Steve
southiowa

Re: AVG 7.5 free - weird behavior

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Well, sometimes the update files get corrupted and what messes the
most with AVG from my experience are windows updates (mainly with the
firewall component in the payed version). Usually, an uninstall,
deletion of all folders and registry keys and reinstall with the
latest package (important) solves 99% of the problems.

The 7.5 version will be supported until December (I think it is
written in the initial contract) but in the following months they will
also release the AVG 8.0 Free (which will also include the antispyware
component if I'm not wrong).

Cheers,


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