Avast email scanner

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Hi
My daughter has a job with a large company and every
time I get an email from her Avast flags it as a
virus.
I know these emails are clean.
How can I tell Avast that her email address is OK?
I've checked the help files and Googled without luck,
maybe I don't know where to look.
Thanks in advance.
Neil.



Re: Avast email scanner

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==========
What is the EXACT message that Avast displays?

Re: Avast email scanner


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I can't recall, but the siren sounds and it asks me to
delete/ignore etc.
I tell it to ignore it and get the email OK, but it's
annoying me.



Re: Avast email scanner

On Sun, 10 Feb 2008 06:44:00 +1100 Neil Green wrote:

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You could drop the mail into the Virus Chest, quarantining it.  Open the Chest
to see what Avast calls the virus.  You could then look for it at
<http://forum.avast.com/ or register (free) to post a question.  You could
also possibly ask your daughter to send a test email which you could forward
to virus@avast.com to be checked for a false positive.
--
Ernie B.

Communication:  The art of moving an idea from one mind to another, hopefully
without distortion.

Re: Avast email scanner

Neil Green wrote:

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Strenge. Usually. If avast! is not sure it says the mail is
"suspicous". If it says it's a virus it usually is!
--
 Lars-Erik  -  http://www.osterud.name -  ICQ 7297605

Re: Avast email scanner


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My guess is Avast! is complaining about white space in the subject.
Easily fixable if true, but pure conjecture on my part.



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Re: Avast email scanner

On Fri, 8 Feb 2008 21:52:48 +1100, "Neil Green"

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I see two options:

Send an email to support@avast.com

and/or

Check the Avast forum where you'll get better response

http://forum.avast.com

HTH,

BoB



Re: Avast email scanner

Neil Green wrote:

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Does her email contain one of those silly v-card signatures? Any links
in the message? Hidden image calls in the HTML?

--
   -bts
   -plain text is for email; HTML is for web pages

Re: Avast email scanner


"Beauregard T. Shagnasty"
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None of that, the emails are plain text, no
attachments.
The only thing I can think of is her email address,
which is:
name.x.surname@companyname.com.au
Maybe Avast doesn't trust the ".x." part of the
address?



Re: Avast email scanner

Neil Green wrote:

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name.x.surname is a legitimate construct for an email address.

Read the source of the email and look for any other odd stuff that may
be buried in there.

--
   -bts
   -Friends don't let friends drive Vista

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