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Posted by madecola on March 17, 2008, 2:09 pm
Please log in for more thread options > madec...@swbell.net typed on Mon, 17 Mar 2008 09:02:55 -0700 (PDT):
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> >> madec...@swbell.net typed on Mon, 17 Mar 2008 08:24:04 -0700 (PDT):
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> >>> I bought an HP 6780ev with built in webcam. Computer working fine,
> >>> but the webcam is not listed in the device manager, and every
> >>> attempt to use it says there is no webcam installed. Since it isn't
> >>> shown as a device, downloading drivers didn't do anything. Spent 3+
> >>> hours with tech support at HP yesterday with no effect.
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> >>> any ideas out there?
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> >>> thanks.
>
> >>> Mike
>
> >> Are you sure it isn't listed as an unknown device? Did you reformat
> >> and reinstall the OS to get into this mess? If the answer is no to
> >> the above, it sounds like the webcam isn't connected internally or
> >> it has failed. I dunno, that is all I can think of.
>
> >> --
> >> Bill
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> > I went through every category in Device Manager and couldn't find
> > anything. =A0I didn't reformat or reinstall, but that was the last
> > recommendation from HP tech support...I don't really want to do that
> > after spending 4-5 hours loading files and software...and can't really
> > see how that will resolve the issue.
>
> No, don't listen to HP support. Anybody who tells you this just wants to
> get rid of you and keep you busy. I really hate people like that and it
> is standard operating procedure (SOP) almost everywhere. And if anybody
> does decide to go this route, always use something like the free
> DriverBackup first. That way the hard to find drivers won't be lost.
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> http://sourceforge.net/projects/drvback/
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> Unfortunately, you might have to return it for warrantee service (is it
> still under warrantee?). And they won't talk to you until you reformat
> and reinstall (use DriverBackup first though). Yes the recovery disc
> should have all of the right drivers, but you can't always trust them.
>
> I would post this question over to the microsoft.com newsgroups. For
> example, if you are running Windows XP, try the following:
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> microsoft.public.windowsxp.general
> microsoft.public.windowsxp.hardware
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> --
> Bill- Hide quoted text -
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> - Show quoted text -
Thanks. For Vista, do I just substitute vista for xp in those
addresses?
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