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Posted by Mark Quest on December 15, 2004, 10:36 am
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Totally agree, avoid them.
Their another "business model" is to catch you by offering big rebates,
but they never pay them. It is a business model, if they had to pay
rebates they would be running with no profit, but the process is
designed so that 70-80% of claim will not satisfy requirements - that's
their profit. Hate them.
MartyLK wrote:
> If you are planning to purchase a cell phone with plan, a smartphone
> with plan and happen upon this company and are impressed by they're
> low prices, do yourself a favor: take the money you would spend on
> whatever it is they have to offer that you want and flush it down the
> toilet. You will never, ever see any kind of refund from this
company.
>
> I had the misfortune of getting sucked into ordering a smartphone
> w/plan from this company. I later found out that the phone has been
> receiving terrible reviews and decided to cancel well before the
order
> shipped. That was over 2 weeks ago and every time I call this
> company's customer service they inveriably tell me " your money will
> be refunded and you will see in 2 to 3 business days."
>
> They tell me this everytime I call them...about every 2 to 3 business
> days and I've called them more than 5 times.
>
> Don't let the Better Business Bureau affiliation fool you. This site
> has no interest in consumer satisfaction.
>
> Be aware.
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