Click here to get back home

Warranty on replacements under warranty?
 Home | NewsGroups | Search | About
Login Password
Register Now!
 comp.sys.laptops    Post an article   get this group's latest topics as an RSS feed add this group's latest topics to your My MSN content add this group's latest topics to your My Yahoo content
Subject Author Date
Warranty on replacements under warranty? Werner R Schilling 11-05-2005
Get Chitika Premium
Posted by Werner R Schilling on November 5, 2005, 9:23 am
Please log in for more thread options
 Hello Group:

The Toshiba Satellite Pro 6100 is already famous for its design flaws.
Mine is a wonderful machine -- as long as it works. What I don't like
is its heavy "consumption" of hard disks. Mine got a new one after
little less than twelve months of use. That lasted less than eight
months. The following lasted less than five months. Now I am working
already six months with the fourth HDD on this machine and I expect it
to fail anytime.

The computer was bought in the US in March 2003 together with an
extension of the warranty for three years. All the replacements were
done under warranty by a local Toshiba dealer in Costa Rica (for this
matter no complaints so far about the service). Last time they also
changed the motherboard because they were guessing that the board
caused the HDD failures. But still the drive is permanently working at
the upper end of the rated operation temperature of 55° Celsius, often
much hotter up to 64° Celsius. Especially during the frequent backups
of the drive (guess why ...) it gets much too hot.

The extended warranty for the whole laptop ends in March next year.
Now somebody told me that the replaced hard disks also come with a
warranty (of twelve months?). My question: is that true? Let's assume
that I get the fifth HDD under warranty in February next year. Would
Toshiba really have to replace that disk in case it fails before
twelve months of use? And what's about the next if they also fail too
soon? Would this really run in to a "chain" of replacements under
warranty?

I'm not familiar with the legal system in the US and the consumer
rights. Could somebody give me a clue?

Werner



Posted by BigJIm on November 5, 2005, 12:22 pm
Please log in for more thread options
 it depends some come with 90 days some a 1 year and some more.

> Hello Group:
>
> The Toshiba Satellite Pro 6100 is already famous for its design flaws.
> Mine is a wonderful machine -- as long as it works. What I don't like
> is its heavy "consumption" of hard disks. Mine got a new one after
> little less than twelve months of use. That lasted less than eight
> months. The following lasted less than five months. Now I am working
> already six months with the fourth HDD on this machine and I expect it
> to fail anytime.
>
> The computer was bought in the US in March 2003 together with an
> extension of the warranty for three years. All the replacements were
> done under warranty by a local Toshiba dealer in Costa Rica (for this
> matter no complaints so far about the service). Last time they also
> changed the motherboard because they were guessing that the board
> caused the HDD failures. But still the drive is permanently working at
> the upper end of the rated operation temperature of 55° Celsius, often
> much hotter up to 64° Celsius. Especially during the frequent backups
> of the drive (guess why ...) it gets much too hot.
>
> The extended warranty for the whole laptop ends in March next year.
> Now somebody told me that the replaced hard disks also come with a
> warranty (of twelve months?). My question: is that true? Let's assume
> that I get the fifth HDD under warranty in February next year. Would
> Toshiba really have to replace that disk in case it fails before
> twelve months of use? And what's about the next if they also fail too
> soon? Would this really run in to a "chain" of replacements under
> warranty?
>
> I'm not familiar with the legal system in the US and the consumer
> rights. Could somebody give me a clue?
>
> Werner
>




Posted by William P.N. Smith on November 5, 2005, 12:37 pm
Please log in for more thread options
>The computer was bought in the US in March 2003 together with an
>extension of the warranty for three years. All the replacements were
>done under warranty by a local Toshiba dealer in Costa Rica

In general (and only your warranty paperwork knows for sure),
replacement parts are only warrantied for the life of the original
system warranty (or sometimes 90 days, whichever comes last). Check
with your dealer for details.

If, however, you buy a drive with a 5-year warranty, you could keep
swapping that one out for the next 5 years, though you'll have to ship
it back for RMA service, so you might want to buy two... 8*)

Only you can decide if trying to keep a 3-year-old laptop with known
reliability problems running is worthwhile. [Are you sure you aren't
particularly rough on it? Do you treat it like a carton of eggs or a
textbook?]


Posted by Werner R Schilling on November 5, 2005, 4:32 pm
Please log in for more thread options


> In general (and only your warranty paperwork knows for sure),
> replacement parts are only warrantied for the life of the original
> system warranty (or sometimes 90 days, whichever comes last). Check
> with your dealer for details.

As this is a known problem with the Satellite Pro 6100 I hoped for
some specific experience from members of this group.

> If, however, you buy a drive with a 5-year warranty, you could keep
> swapping that one out for the next 5 years, though you'll have to
> ship
> it back for RMA service, so you might want to buy two... 8*)

This is interesting. Where can I buy a HDD with a 5-year-warranty? And
if I would continue to return those disks before only one year,
wouldn't they ask where and how I use them? And if I tell them about
the Satellite Pro 6100, wouldn't that constitute a maltreatment of
that HDD and therefore void the warranty?

> Only you can decide if trying to keep a 3-year-old laptop with known
> reliability problems running is worthwhile.

At the time when I bought it, it was a top-performer, and it still is.
No other problems yet.

> [Are you sure you aren't
> particularly rough on it? Do you treat it like a carton of eggs or
> a
> textbook?]

I treat it more gentle than a carton of eggs. 98 percent of the time
it is used as a desktop replacement and it is not moved around. I use
it with an external keyboard and an external pointing device, so it is
barely touched. But HDD Thermometer and HDD Tune, both show me a
temperature of 56° Celsius at the disk while I write this and no other
programs are running (ambient temp is 25°, comp on dock, no
obstructions for the airflow). When the computer is totally idle, the
temperature may go down to 53°, never lower. As comparison: I have a
second HDD already that I run in the second bay for backup. On that
disk the temperature is always - under any load! - 12 to 15° lower.
The same result when I swap the disks and run the spare disk in place
of the original one. Then the spare disk gets too hot. The compartment
for the original disk is obviously put too close to hot parts and is
not well ventilated.

Werner




Posted by Paul Rubin on November 5, 2005, 2:39 pm
Please log in for more thread options
> This is interesting. Where can I buy a HDD with a 5-year-warranty?

http://www.zipzoomfly.com/jsp/ProductDetail.jsp?ProductCode=101586


Similar ThreadsPosted
Warranty??? January 2, 2005, 1:20 pm
warranty September 19, 2005, 9:25 pm
Will I void my warranty? August 12, 2005, 5:34 pm
Best Buy Extended Warranty March 1, 2006, 4:30 pm
Warranty after replacement ? June 22, 2008, 11:59 am
No warranty with used/refurbished laptops. July 30, 2004, 12:03 am
Extened warranty and insurance November 22, 2004, 11:51 am
Asus HDD change and Warranty. January 5, 2005, 1:47 am
Unbelievable Warranty (non)Service April 4, 2005, 8:40 pm
International warranty on laptops August 16, 2005, 8:27 am

Our other projects:

Art Dolls, Fairies and Mermaids - Sunnyfaces.net

Roy's Linux, Programming and Search Engines messages

1-Script XML SitemapXML Sitemap