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Posted by Barry Watzman on June 24, 2008, 8:33 pm
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Forget honor and ethics. Warranty law is well established, and the
practice that he sites simply won't stand up in court.
Ben Myers wrote:
> Honor and ethics are obsolete concepts in American business and government
these
> days... Ben Myers
>
> wrote:
>
>> - Bobb - wrote:
>>> Anyone have experience with this ?
>> I have done considerable business with HP directly, and have twice had a
>> failed, unrepairable laptop replaced by them. In both cases the 1-year
>> manufacturer warranty was reset to the date the new machine was placed
>> in service.
>>
>> I have not discussed this with HP or anyone else, but it seems to me
>> that time-limited warranties (whether 30 days, 90 days, or 1 year) are
>> intended as protection against infant failures, where a manufacturing
>> weakness in some component causes a failure in the early product
>> lifetime. Most failures occur either very early in the lifetime of a
>> clump of hardware, or else very late in its expected lifetime.
>> Extending the warranty of a replacement item to cover the possibility of
>> new infant failures in an early-in-the-lifetime replacement is a
>> reasonable and honorable thing for a manufacturer to do.
>>
>> I wouldn't let Best Buy get away with it. I expect HP would have been
>> more honorable.
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