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Posted by Barry Watzman on June 22, 2008, 6:48 pm
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This really is a matter of LAW, and in an extreme case you could go into
small claims court.
The manufacturers warranty and the extended warranty may well be two
separate and unrelated entities (unless you bought the extended warranty
from the mfgr).
However, regardless, unless there is specific language in the original
warranty to the contrary, replacement of the unit under the warranty
should not terminate the warranty. Again, what HP or Best Buy says
isn't really what matters, there is a well developed body of warranty
law that covers this although you would have to go to [small claims]
court to get it enforced.
- Bobb - wrote:
>
>> That's not right. Replacement machine should be covered by balance of
>> original warranty (extended or not).
>
> I agree - and told him to call HP directly. There's got to be a way of
> changing BestBuy's warranty records with HP. In fact, I would assume
> that HP only knows that warranty# 123456 is valid - or maybe - assigned
> to Best Buy: not that it is yet associated with " John Smith" until
> John Smith registers.
>
> UNLESSSSS Bestbuy keeps the cash - uses their Geek Squad for repair
> calls - and never notifies HP at all ?? Just speculation as I've never
> used their warranties, but it would be one way to justify in-house repairs.
>
>>
>> That said, unless there is a huge price advantage, you are better off
>> with retail software than with OEM software (e.g. do not get the
>> software with the computer, buy it yourself later .... again, unless
>> there is a huge price advantage).
>>
>
> I suggested he return it to get the OEM version so that he could get the
> " Pro Version" of Office.
> His came with Excel, Word and OneNote ( which I'll call "package A')
> and he COULD get it with " Package B" ( I saw on their site) which
> included all of "Package A" + Outlook for $15 more. That package is only
> available via OEM ( I saw at HP/MSFT site). To buy just Outlook is $109
> retail.
>
>>
>> - Bobb - wrote:
>>> I was asked to setup email on a new pc for a friend and when I told
>>> him that it didn't have Outlook on the new PC , that he should return
>>> it to see if he could get Office installed from factory ( rather than
>>> spend $$$ to now go buy it at a store). He said he couldn't return
>>> it. I asked " why not". He told me this story. Does this sound right
>>> to you ?
>>>
>>> Summary:
>>> 1. Biz owner bought HP laptop at Best Buy and paid extra for
>>> upgraded/extended warranty.
>>> 2. gave to employee.
>>> 3. After 2 weeks employee says " Pc won't boot".
>>> 4. Mgr brings back to Best Buy. They try to repair it but after a few
>>> days they couldn't ( I don't know why) ,so they swapped it for new
>>> one and then told mgr that " since we swapped this for a new one, the
>>> warranty ( which is serial number related) is now void."
>>>
>>> I said that there MUST be a way for them to transfer the warranty to
>>> the replacement. He said that he asked and was told that there was
>>> not. I told him to call HP etc... to at least get a refund of the
>>> extended warranty.
>>>
>>> Anyone have experience with this ?
>>>
>
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