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Posted by Baron on June 22, 2008, 3:23 pm
Please log in for more thread options - Bobb - wrote:
>
>> That's not right. Replacement machine should be covered by balance
>> of original warranty (extended or not).
>
> I agree - and told him to call HP directly. There's got to be a way of
> changing BestBuy's warranty records with HP. In fact, I would assume
> that HP only knows that warranty# 123456 is valid - or maybe -
> assigned to Best
> Buy: not that it is yet associated with " John Smith" until John
> Smith registers.
>
> UNLESSSSS Bestbuy keeps the cash - uses their Geek Squad for repair
> calls - and never notifies HP at all ?? Just speculation as I've
> never used their warranties, but it would be one way to justify
> in-house repairs.
>
>>
>> That said, unless there is a huge price advantage, you are better off
>> with retail software than with OEM software (e.g. do not get the
>> software with the computer, buy it yourself later .... again, unless
>> there is a huge price advantage).
>>
>
> I suggested he return it to get the OEM version so that he could get
> the " Pro Version" of Office.
> His came with Excel, Word and OneNote ( which I'll call "package A')
> and he COULD get it with " Package B" ( I saw on their site) which
> included all of "Package A" + Outlook for $15 more. That package is
> only available via OEM ( I saw at HP/MSFT site). To buy just Outlook
> is $109 retail.
>
>>
>> - Bobb - wrote:
>>> I was asked to setup email on a new pc for a friend and when I told
>>> him that it didn't have Outlook on the new PC , that he should
>>> return it to see if he could get Office installed from factory (
>>> rather than spend $$$ to now go buy it at a store). He said he
>>> couldn't return it. I asked " why not". He told me this story. Does
>>> this sound right to you ?
>>>
>>> Summary:
>>> 1. Biz owner bought HP laptop at Best Buy and paid extra for
>>> upgraded/extended warranty.
>>> 2. gave to employee.
>>> 3. After 2 weeks employee says " Pc won't boot".
>>> 4. Mgr brings back to Best Buy. They try to repair it but after a
>>> few days they couldn't ( I don't know why) ,so they swapped it for
>>> new one and then told mgr that " since we swapped this for a new
>>> one, the warranty ( which is serial number related) is now void."
>>>
>>> I said that there MUST be a way for them to transfer the warranty to
>>> the replacement. He said that he asked and was told that there was
>>> not. I told him to call HP etc... to at least get a refund of the
>>> extended warranty.
>>>
>>> Anyone have experience with this ?
>>>
Its a replacement for a faulty product. He is entitled to have a
replacement or a refund for the whole purchase. I would have demanded
a full refund and started the transaction again or gone elsewhere.
Sounds a bit con merchant'ish to me !
--
Best Regards:
Baron.
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