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Posted by JasperM on July 31, 2007, 10:39 am
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> When my user tries to sync his Blackjack running WM5 with MSFP with our
> Exchange 2003 SP2 server it tried to sync, but returns a message at the
> bottom of the window 'Waiting on Network'. There is not an ActiveSync code or
> any other log I can find that will tell me why it is not syncing.
>
> The user is trying to connect thru both ActiveSync 4.2 on his laptop and OTA
> (obviously not at the same time). If I set it to only sync contacts or
> calendar, it will sync them, but once I have it set to sync email it stalls.
> The user has approximately 245 contacts; I have tried setting his email
> settings to 3 days/5k, 1day/0.5k. I have tried a hard reset, using his
> credentials on different devices from different providers (AT&T and Verizon),
> he can sign into Outlook Web Access, I went into his
>
http://%servername%/exchange/%username%/NON_IPM_SUBTREE/microsoft-server-activesync/
> and deleted his Smartphone relationship, we have users that are on the same
> exchange server/mail store (our company has multiple Exchange servers) that
> are working fine.
>
> When I check the IISLogs on the mail server it is contacting the server I am
> getting GET, PUT, PROFIND, MKCOL and SEARCH cs-methods for the user in the
> W3SVC1 logs.
>
> I have spoke to our Network Engineers, Exchange Administrators and the other
> Windows Mobile Admins and we are all out of ideas, please help!
Is the user able to access the internet through the device? Its
possible its referring to the carrier's data network.
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