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WMDC suddenly breaks with WM6 device

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Subject Author Date
WMDC suddenly breaks with WM6 device mlai 05-27-2007
Posted by mlai on May 27, 2007, 2:02 am
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Just upgraded my XDA Atom Life to WM6 a week ago and everything had been
fine until 2 days ago. I started to get sync errors when I connect the atom
life to my Vista x64 WMDC so I cannot sync with my outlook 2007 notes. And
the machine will not sync to exchange when connected via USB to my desktop
either. If I sync OTA (via 3G) to my exchange 2003 SP2, everything works
fine.

Today it became a disaster. Whenever I connect my atom life to my desktop,
Vista will recognize the Window Mobile Network adapter, WMDC will appear to
try to connect for a brief period and will eventually drop the connect and
say the device is not connected, all the while Vista is reporting the
presence of the Window Mobile Network adapter in the device manager, so I
think the hardware connection is fine.

I had hard reseted the atom life and reconnected the my desktop (deleting
the existing partnership first) and the problem still persist without
additonal software present on the device.

Please help!!!

Software installed:
CE-Star 2.8 Suite (from mobem directly for viewing Chinese, newer than the
2.8R3)
SPB Mobile Suite
SPB Backup 1.6
Resco Photo Viewer
Mapking 2007
O2 Connect

Windows Vista x64 Ultimate.

I am very desperate


Posted by Chris De Herrera on May 28, 2007, 11:51 pm
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Hi,
Is there a software firewall installed on Vista? This can prevent WMDC from
connecting like you described.


--
Chris De Herrera
http://www.pocketpcfaq.com
http://www.tabletpctalk.com
http://www.pocketpctalk.com
http://www.mobilitytalk.com

Windows Mobile Device Center FAQs -
http://www.pocketpcfaq.com/faqs/wmdc/index.htm
ActiveSync Troubleshooting Guide -
http://www.pocketpcfaq.com/faqs/t-shootactivesync.htm

> Just upgraded my XDA Atom Life to WM6 a week ago and everything had been
> fine until 2 days ago. I started to get sync errors when I connect the
> atom life to my Vista x64 WMDC so I cannot sync with my outlook 2007
> notes. And the machine will not sync to exchange when connected via USB
> to my desktop either. If I sync OTA (via 3G) to my exchange 2003 SP2,
> everything works fine.
>
> Today it became a disaster. Whenever I connect my atom life to my
> desktop, Vista will recognize the Window Mobile Network adapter, WMDC will
> appear to try to connect for a brief period and will eventually drop the
> connect and say the device is not connected, all the while Vista is
> reporting the presence of the Window Mobile Network adapter in the device
> manager, so I think the hardware connection is fine.
>
> I had hard reseted the atom life and reconnected the my desktop (deleting
> the existing partnership first) and the problem still persist without
> additonal software present on the device.
>
> Please help!!!
>
> Software installed:
> CE-Star 2.8 Suite (from mobem directly for viewing Chinese, newer than the
> 2.8R3)
> SPB Mobile Suite
> SPB Backup 1.6
> Resco Photo Viewer
> Mapking 2007
> O2 Connect
>
> Windows Vista x64 Ultimate.
>
> I am very desperate



Posted by Abdulkadar Khambati [MSFT] on May 29, 2007, 1:36 pm
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Hi,

Did you happen to install any updates/new antivirus?

If you have Once Care installed do the following based on which version you
have installed:

. OneCare 1.5 Beta: OneCare had a Version 1.5 Beta available for download on
Vista that does not contain WMDC rules for the Firewall.
o This will most certainly cause issues with our devices from connecting
since the OneCare firewall will block our connection traffic
o Users will have to manually configure the firewall to open our ports in
order to connect their device (or disable OneCare firewall)

. OneCare 1.5 RTW: The final RTW version of OneCare 1.5 (already available
for download) will contain WMDC firewall rules but will be turned off by
default:
o Users will have to manually check the WMDC rule to 'ON' in the OneCare
Firewall Configuration UI
- While on Windows Live OneCare Settings dialog, Navigate to the
Firewall tab and click on Firewall Connection Tool
- Ensure that ActiveSync/Windows Mobile Device Center - synchronize
my mobile devices with my computer rule is checked.
- Click OK to exit the tool.
- Click on the Advanced Settings button to bring up the advanced
settings configuration screen
- Navigate to the Ports and Protocols tab and click Add
- 7. Make sure to:
. Create a port called "Windows Mobile Device Center"
. Specify TCP Port range to be port 5721
. Specify "Inbound [local ports]" in the "For Connections"
dropdown
. Scope is set to "Local network (subnet)"

Thanks,
Abdulkadar [MSFT]

This posting is provided "AS IS" with no warranties, and confers no rights.

> Hi,
> Is there a software firewall installed on Vista? This can prevent WMDC
> from connecting like you described.
>
>
> --
> Chris De Herrera
> http://www.pocketpcfaq.com
> http://www.tabletpctalk.com
> http://www.pocketpctalk.com
> http://www.mobilitytalk.com
>
> Windows Mobile Device Center FAQs -
> http://www.pocketpcfaq.com/faqs/wmdc/index.htm
> ActiveSync Troubleshooting Guide -
> http://www.pocketpcfaq.com/faqs/t-shootactivesync.htm
>
>> Just upgraded my XDA Atom Life to WM6 a week ago and everything had been
>> fine until 2 days ago. I started to get sync errors when I connect the
>> atom life to my Vista x64 WMDC so I cannot sync with my outlook 2007
>> notes. And the machine will not sync to exchange when connected via USB
>> to my desktop either. If I sync OTA (via 3G) to my exchange 2003 SP2,
>> everything works fine.
>>
>> Today it became a disaster. Whenever I connect my atom life to my
>> desktop, Vista will recognize the Window Mobile Network adapter, WMDC
>> will appear to try to connect for a brief period and will eventually drop
>> the connect and say the device is not connected, all the while Vista is
>> reporting the presence of the Window Mobile Network adapter in the device
>> manager, so I think the hardware connection is fine.
>>
>> I had hard reseted the atom life and reconnected the my desktop (deleting
>> the existing partnership first) and the problem still persist without
>> additonal software present on the device.
>>
>> Please help!!!
>>
>> Software installed:
>> CE-Star 2.8 Suite (from mobem directly for viewing Chinese, newer than
>> the 2.8R3)
>> SPB Mobile Suite
>> SPB Backup 1.6
>> Resco Photo Viewer
>> Mapking 2007
>> O2 Connect
>>
>> Windows Vista x64 Ultimate.
>>
>> I am very desperate
>
>


Posted by mlai on May 30, 2007, 8:28 pm
Please log in for more thread options
OneCare is not installed. Only AVG.
> Hi,
>
> Did you happen to install any updates/new antivirus?
>
> If you have Once Care installed do the following based on which version
> you have installed:
>
> . OneCare 1.5 Beta: OneCare had a Version 1.5 Beta available for download
> on Vista that does not contain WMDC rules for the Firewall.
> o This will most certainly cause issues with our devices from connecting
> since the OneCare firewall will block our connection traffic
> o Users will have to manually configure the firewall to open our ports in
> order to connect their device (or disable OneCare firewall)
>
> . OneCare 1.5 RTW: The final RTW version of OneCare 1.5 (already available
> for download) will contain WMDC firewall rules but will be turned off by
> default:
> o Users will have to manually check the WMDC rule to 'ON' in the OneCare
> Firewall Configuration UI
> - While on Windows Live OneCare Settings dialog, Navigate to the
> Firewall tab and click on Firewall Connection Tool
> - Ensure that ActiveSync/Windows Mobile Device Center - synchronize
> my mobile devices with my computer rule is checked.
> - Click OK to exit the tool.
> - Click on the Advanced Settings button to bring up the advanced
> settings configuration screen
> - Navigate to the Ports and Protocols tab and click Add
> - 7. Make sure to:
> . Create a port called "Windows Mobile Device Center"
> . Specify TCP Port range to be port 5721
> . Specify "Inbound [local ports]" in the "For Connections"
> dropdown
> . Scope is set to "Local network (subnet)"
>
> Thanks,
> Abdulkadar [MSFT]
>
> This posting is provided "AS IS" with no warranties, and confers no
> rights.
>
>> Hi,
>> Is there a software firewall installed on Vista? This can prevent WMDC
>> from connecting like you described.
>>
>>
>> --
>> Chris De Herrera
>> http://www.pocketpcfaq.com
>> http://www.tabletpctalk.com
>> http://www.pocketpctalk.com
>> http://www.mobilitytalk.com
>>
>> Windows Mobile Device Center FAQs -
>> http://www.pocketpcfaq.com/faqs/wmdc/index.htm
>> ActiveSync Troubleshooting Guide -
>> http://www.pocketpcfaq.com/faqs/t-shootactivesync.htm
>>
>>> Just upgraded my XDA Atom Life to WM6 a week ago and everything had been
>>> fine until 2 days ago. I started to get sync errors when I connect the
>>> atom life to my Vista x64 WMDC so I cannot sync with my outlook 2007
>>> notes. And the machine will not sync to exchange when connected via USB
>>> to my desktop either. If I sync OTA (via 3G) to my exchange 2003 SP2,
>>> everything works fine.
>>>
>>> Today it became a disaster. Whenever I connect my atom life to my
>>> desktop, Vista will recognize the Window Mobile Network adapter, WMDC
>>> will appear to try to connect for a brief period and will eventually
>>> drop the connect and say the device is not connected, all the while
>>> Vista is reporting the presence of the Window Mobile Network adapter in
>>> the device manager, so I think the hardware connection is fine.
>>>
>>> I had hard reseted the atom life and reconnected the my desktop
>>> (deleting the existing partnership first) and the problem still persist
>>> without additonal software present on the device.
>>>
>>> Please help!!!
>>>
>>> Software installed:
>>> CE-Star 2.8 Suite (from mobem directly for viewing Chinese, newer than
>>> the 2.8R3)
>>> SPB Mobile Suite
>>> SPB Backup 1.6
>>> Resco Photo Viewer
>>> Mapking 2007
>>> O2 Connect
>>>
>>> Windows Vista x64 Ultimate.
>>>
>>> I am very desperate
>>
>>
>


Posted by mlai on May 30, 2007, 8:28 pm
Please log in for more thread options
Thanks. No 3rd party firewall, only the Vista itself.
> Hi,
> Is there a software firewall installed on Vista? This can prevent WMDC
> from connecting like you described.
>
>
> --
> Chris De Herrera
> http://www.pocketpcfaq.com
> http://www.tabletpctalk.com
> http://www.pocketpctalk.com
> http://www.mobilitytalk.com
>
> Windows Mobile Device Center FAQs -
> http://www.pocketpcfaq.com/faqs/wmdc/index.htm
> ActiveSync Troubleshooting Guide -
> http://www.pocketpcfaq.com/faqs/t-shootactivesync.htm
>
>> Just upgraded my XDA Atom Life to WM6 a week ago and everything had been
>> fine until 2 days ago. I started to get sync errors when I connect the
>> atom life to my Vista x64 WMDC so I cannot sync with my outlook 2007
>> notes. And the machine will not sync to exchange when connected via USB
>> to my desktop either. If I sync OTA (via 3G) to my exchange 2003 SP2,
>> everything works fine.
>>
>> Today it became a disaster. Whenever I connect my atom life to my
>> desktop, Vista will recognize the Window Mobile Network adapter, WMDC
>> will appear to try to connect for a brief period and will eventually drop
>> the connect and say the device is not connected, all the while Vista is
>> reporting the presence of the Window Mobile Network adapter in the device
>> manager, so I think the hardware connection is fine.
>>
>> I had hard reseted the atom life and reconnected the my desktop (deleting
>> the existing partnership first) and the problem still persist without
>> additonal software present on the device.
>>
>> Please help!!!
>>
>> Software installed:
>> CE-Star 2.8 Suite (from mobem directly for viewing Chinese, newer than
>> the 2.8R3)
>> SPB Mobile Suite
>> SPB Backup 1.6
>> Resco Photo Viewer
>> Mapking 2007
>> O2 Connect
>>
>> Windows Vista x64 Ultimate.
>>
>> I am very desperate
>
>


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