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Subject Author Date
WMDC and Motorola Q (Verizon) Philip Bradford 02-07-2007
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Posted by Philip Bradford on February 7, 2007, 6:33 am
Please log in for more thread options
Running Vista ultimate Upgrade (from xp sp2), uninstalled ActiveSync 4.2
before the upgrade. Originally had WMDC beta3. When I plug in the Q (usb), I
get the WMDC setup screen. If I click on "Connect without setting up your
device",
I can browse the Q just fine. As soon as I click on "Setup Your Device" , I
get an immediate popup saying"Windows Mobile Device Center Sync Host has
stopped working" with a choice of close or debug. From that pont on, the
WMDC will not respond untill I terminate the sync host process or reboot.
Ocassionaly on the Q I will get a popup saying that ActiveSync 4.1 or higher
needs to be installed on the PC. Uninstalled Beta 3 and installed the new
Version, no change.

Is this a Q ROM issue?



Posted by Steve Spiller [ on February 7, 2007, 11:40 am
Please log in for more thread options
Hi Philip,

In order to help us track down this problem can you take the XML blob below
and create a file named %WINDIR%\WindowsMobile\wmdc.exe.config with it?
Then with the second blob create %WINDIR%\WindowsMobile\wmdhost.exe.config.
This
will enable logging.

Reboot your machine and then reproduce the problem.
You will find a file named %TEMP%\WMDC.LOG and %TEMP%\WMDHOST.LOG. Send
those files to me and we'll
see if we can figure out what's going wrong.

--- Begin XML for wmdc.exe.config ---
<?xml version="1.0" encoding="utf-8" ?>
<configuration>
<system.diagnostics>
<sources>
<source name="wmdc" switchValue="Verbose">
<listeners>
<add name="logListener" />
<add name="WPPListener" />
</listeners>
</source>
</sources>
<switches>
<add name="DataSources" value="Verbose" />
<add name="Engines" value="Verbose" />
<add name="ConfigXml" value="1" />
<add name="SyncNotify" value="Info" />
<add name="Partnership" value="Verbose" />
<add name="Devices" value="Verbose" />
<add name="InfoObjects" value="Verbose" />
<add name="SyncController" value="Verbose" />
<add name="PictureAcquisition" value="Info" />
<add name="SyncSetup" value="Info" />
<add name="MainUI" value="Verbose" />
<add name="MainWindow" value="Verbose" />
<add name="InfoObjects" value="Verbose" />
<add name="Toast" value="Info" />
</switches>
<sharedListeners>
<add
                initializeData="wmdc.log"
                type="Microsoft.WindowsMobile.LogFileWriterTraceListener,
Microsoft.WindowsMobile.Common, Culture=neutral"
name="logListener"
                traceOutputOptions="DateTime"/>
<add
                initializeData="d3f1ba84-7184-192e-28a5-9000f62ceeee"
                type="Microsoft.WindowsMobile.ManagedWPPTraceListener,
Microsoft.WindowsMobile.Common, Culture=neutral"
name="WPPListener"
                traceOutputOptions="DateTime" />
</sharedListeners>
<trace autoflush="true" />
</system.diagnostics>
</configuration>
--- End XML ---


--- Begin XML for wmdhost.exe.config ---
<?xml version="1.0" encoding="utf-8" ?>
<configuration>
<system.diagnostics>
<sources>
<source name="WmdHost" switchValue="Verbose">
<listeners>
<add name="logListener" />
</listeners>
</source>
</sources>
<switches>
<add name="Factory" value="Verbose" />
<add name="OutlookInfo" value="Verbose" />
</switches>
<sharedListeners>
<add
                initializeData="WmdHost.log"
                type="Microsoft.WindowsMobile.LogFileWriterTraceListener,
Microsoft.WindowsMobile.Common, Culture=neutral"
name="logListener"
                traceOutputOptions="DateTime"/>
</sharedListeners>
<trace autoflush="true" />
</system.diagnostics>
</configuration>
--- End XML ---

--
Thanks,
Steve

This posting is provided "AS IS" with no warranties, and confers no rights.



"Philip Bradford" wrote:

> Running Vista ultimate Upgrade (from xp sp2), uninstalled ActiveSync 4.2
> before the upgrade. Originally had WMDC beta3. When I plug in the Q (usb), I
> get the WMDC setup screen. If I click on "Connect without setting up your
> device",
> I can browse the Q just fine. As soon as I click on "Setup Your Device" , I
> get an immediate popup saying"Windows Mobile Device Center Sync Host has
> stopped working" with a choice of close or debug. From that pont on, the
> WMDC will not respond untill I terminate the sync host process or reboot.
> Ocassionaly on the Q I will get a popup saying that ActiveSync 4.1 or higher
> needs to be installed on the PC. Uninstalled Beta 3 and installed the new
> Version, no change.
>
> Is this a Q ROM issue?
>
>
>

Posted by Philip Bradford on February 7, 2007, 5:12 pm
Please log in for more thread options
Steve:

I feel kinda stupid, but I'm not sure how to create those files. Can you
give me step by step?

Thanks!

Phil B


> Hi Philip,
>
> In order to help us track down this problem can you take the XML blob
> below
> and create a file named %WINDIR%\WindowsMobile\wmdc.exe.config with it?
> Then with the second blob create
> %WINDIR%\WindowsMobile\wmdhost.exe.config.
> This
> will enable logging.
>
> Reboot your machine and then reproduce the problem.
> You will find a file named %TEMP%\WMDC.LOG and %TEMP%\WMDHOST.LOG. Send
> those files to me and we'll
> see if we can figure out what's going wrong.
>
> --- Begin XML for wmdc.exe.config ---
> <?xml version="1.0" encoding="utf-8" ?>
> <configuration>
> <system.diagnostics>
> <sources>
> <source name="wmdc" switchValue="Verbose">
> <listeners>
> <add name="logListener" />
> <add name="WPPListener" />
> </listeners>
> </source>
> </sources>
> <switches>
> <add name="DataSources" value="Verbose" />
> <add name="Engines" value="Verbose" />
> <add name="ConfigXml" value="1" />
> <add name="SyncNotify" value="Info" />
> <add name="Partnership" value="Verbose" />
> <add name="Devices" value="Verbose" />
> <add name="InfoObjects" value="Verbose" />
> <add name="SyncController" value="Verbose" />
> <add name="PictureAcquisition" value="Info" />
> <add name="SyncSetup" value="Info" />
> <add name="MainUI" value="Verbose" />
> <add name="MainWindow" value="Verbose" />
> <add name="InfoObjects" value="Verbose" />
> <add name="Toast" value="Info" />
> </switches>
> <sharedListeners>
> <add
> initializeData="wmdc.log"
> type="Microsoft.WindowsMobile.LogFileWriterTraceListener,
> Microsoft.WindowsMobile.Common, Culture=neutral"
> name="logListener"
> traceOutputOptions="DateTime"/>
> <add
> initializeData="d3f1ba84-7184-192e-28a5-9000f62ceeee"
> type="Microsoft.WindowsMobile.ManagedWPPTraceListener,
> Microsoft.WindowsMobile.Common, Culture=neutral"
> name="WPPListener"
> traceOutputOptions="DateTime" />
> </sharedListeners>
> <trace autoflush="true" />
> </system.diagnostics>
> </configuration>
> --- End XML ---
>
>
> --- Begin XML for wmdhost.exe.config ---
> <?xml version="1.0" encoding="utf-8" ?>
> <configuration>
> <system.diagnostics>
> <sources>
> <source name="WmdHost" switchValue="Verbose">
> <listeners>
> <add name="logListener" />
> </listeners>
> </source>
> </sources>
> <switches>
> <add name="Factory" value="Verbose" />
> <add name="OutlookInfo" value="Verbose" />
> </switches>
> <sharedListeners>
> <add
> initializeData="WmdHost.log"
> type="Microsoft.WindowsMobile.LogFileWriterTraceListener,
> Microsoft.WindowsMobile.Common, Culture=neutral"
> name="logListener"
> traceOutputOptions="DateTime"/>
> </sharedListeners>
> <trace autoflush="true" />
> </system.diagnostics>
> </configuration>
> --- End XML ---
>
> --
> Thanks,
> Steve
>
> This posting is provided "AS IS" with no warranties, and confers no
> rights.
>
>
>
> "Philip Bradford" wrote:
>
>> Running Vista ultimate Upgrade (from xp sp2), uninstalled ActiveSync 4.2
>> before the upgrade. Originally had WMDC beta3. When I plug in the Q
>> (usb), I
>> get the WMDC setup screen. If I click on "Connect without setting up your
>> device",
>> I can browse the Q just fine. As soon as I click on "Setup Your Device" ,
>> I
>> get an immediate popup saying"Windows Mobile Device Center Sync Host has
>> stopped working" with a choice of close or debug. From that pont on, the
>> WMDC will not respond untill I terminate the sync host process or reboot.
>> Ocassionaly on the Q I will get a popup saying that ActiveSync 4.1 or
>> higher
>> needs to be installed on the PC. Uninstalled Beta 3 and installed the new
>> Version, no change.
>>
>> Is this a Q ROM issue?
>>
>>
>>


Posted by Steve Spiller [ on February 7, 2007, 5:29 pm
Please log in for more thread options
Sure, the easiest way it to just use notepad. So hold the "windows" key and
press "R", or open a command prompt. Then type in "notepad".

Copy and paste the XML into notepad. Only grab the stuff between (but not
including) the "--- begin ---" and "--- end ----" tags. Then save the file
location noted below. Do that for both of the files.

You can verify the files by looking in the WindowsMobile folder in your
Windows directory. Make sure that notepad didn't add the ".TXT" extension.

Does this help?

--
Thanks,
Steve

This posting is provided "AS IS" with no warranties, and confers no rights.



"Philip Bradford" wrote:

> Steve:
>
> I feel kinda stupid, but I'm not sure how to create those files. Can you
> give me step by step?
>
> Thanks!
>
> Phil B
>
>
> > Hi Philip,
> >
> > In order to help us track down this problem can you take the XML blob
> > below
> > and create a file named %WINDIR%\WindowsMobile\wmdc.exe.config with it?
> > Then with the second blob create
> > %WINDIR%\WindowsMobile\wmdhost.exe.config.
> > This
> > will enable logging.
> >
> > Reboot your machine and then reproduce the problem.
> > You will find a file named %TEMP%\WMDC.LOG and %TEMP%\WMDHOST.LOG. Send
> > those files to me and we'll
> > see if we can figure out what's going wrong.
> >
> > --- Begin XML for wmdc.exe.config ---
> > <?xml version="1.0" encoding="utf-8" ?>
> > <configuration>
> > <system.diagnostics>
> > <sources>
> > <source name="wmdc" switchValue="Verbose">
> > <listeners>
> > <add name="logListener" />
> > <add name="WPPListener" />
> > </listeners>
> > </source>
> > </sources>
> > <switches>
> > <add name="DataSources" value="Verbose" />
> > <add name="Engines" value="Verbose" />
> > <add name="ConfigXml" value="1" />
> > <add name="SyncNotify" value="Info" />
> > <add name="Partnership" value="Verbose" />
> > <add name="Devices" value="Verbose" />
> > <add name="InfoObjects" value="Verbose" />
> > <add name="SyncController" value="Verbose" />
> > <add name="PictureAcquisition" value="Info" />
> > <add name="SyncSetup" value="Info" />
> > <add name="MainUI" value="Verbose" />
> > <add name="MainWindow" value="Verbose" />
> > <add name="InfoObjects" value="Verbose" />
> > <add name="Toast" value="Info" />
> > </switches>
> > <sharedListeners>
> > <add
> > initializeData="wmdc.log"
> > type="Microsoft.WindowsMobile.LogFileWriterTraceListener,
> > Microsoft.WindowsMobile.Common, Culture=neutral"
> > name="logListener"
> > traceOutputOptions="DateTime"/>
> > <add
> > initializeData="d3f1ba84-7184-192e-28a5-9000f62ceeee"
> > type="Microsoft.WindowsMobile.ManagedWPPTraceListener,
> > Microsoft.WindowsMobile.Common, Culture=neutral"
> > name="WPPListener"
> > traceOutputOptions="DateTime" />
> > </sharedListeners>
> > <trace autoflush="true" />
> > </system.diagnostics>
> > </configuration>
> > --- End XML ---
> >
> >
> > --- Begin XML for wmdhost.exe.config ---
> > <?xml version="1.0" encoding="utf-8" ?>
> > <configuration>
> > <system.diagnostics>
> > <sources>
> > <source name="WmdHost" switchValue="Verbose">
> > <listeners>
> > <add name="logListener" />
> > </listeners>
> > </source>
> > </sources>
> > <switches>
> > <add name="Factory" value="Verbose" />
> > <add name="OutlookInfo" value="Verbose" />
> > </switches>
> > <sharedListeners>
> > <add
> > initializeData="WmdHost.log"
> > type="Microsoft.WindowsMobile.LogFileWriterTraceListener,
> > Microsoft.WindowsMobile.Common, Culture=neutral"
> > name="logListener"
> > traceOutputOptions="DateTime"/>
> > </sharedListeners>
> > <trace autoflush="true" />
> > </system.diagnostics>
> > </configuration>
> > --- End XML ---
> >
> > --
> > Thanks,
> > Steve
> >
> > This posting is provided "AS IS" with no warranties, and confers no
> > rights.
> >
> >
> >
> > "Philip Bradford" wrote:
> >
> >> Running Vista ultimate Upgrade (from xp sp2), uninstalled ActiveSync 4.2
> >> before the upgrade. Originally had WMDC beta3. When I plug in the Q
> >> (usb), I
> >> get the WMDC setup screen. If I click on "Connect without setting up your
> >> device",
> >> I can browse the Q just fine. As soon as I click on "Setup Your Device" ,
> >> I
> >> get an immediate popup saying"Windows Mobile Device Center Sync Host has
> >> stopped working" with a choice of close or debug. From that pont on, the
> >> WMDC will not respond untill I terminate the sync host process or reboot.
> >> Ocassionaly on the Q I will get a popup saying that ActiveSync 4.1 or
> >> higher
> >> needs to be installed on the PC. Uninstalled Beta 3 and installed the new
> >> Version, no change.
> >>
> >> Is this a Q ROM issue?
> >>
> >>
> >>
>
>

Posted by Philip Bradford on February 8, 2007, 5:51 am
Please log in for more thread options
Steve: That helps!

Phil B

> Sure, the easiest way it to just use notepad. So hold the "windows" key
> and
> press "R", or open a command prompt. Then type in "notepad".
>
> Copy and paste the XML into notepad. Only grab the stuff between (but not
> including) the "--- begin ---" and "--- end ----" tags. Then save the
> file
> location noted below. Do that for both of the files.
>
> You can verify the files by looking in the WindowsMobile folder in your
> Windows directory. Make sure that notepad didn't add the ".TXT"
> extension.
>
> Does this help?
>
> --
> Thanks,
> Steve
>
> This posting is provided "AS IS" with no warranties, and confers no
> rights.
>
>
>
> "Philip Bradford" wrote:
>
>> Steve:
>>
>> I feel kinda stupid, but I'm not sure how to create those files. Can you
>> give me step by step?
>>
>> Thanks!
>>
>> Phil B
>>
>>
>> > Hi Philip,
>> >
>> > In order to help us track down this problem can you take the XML blob
>> > below
>> > and create a file named %WINDIR%\WindowsMobile\wmdc.exe.config with it?
>> > Then with the second blob create
>> > %WINDIR%\WindowsMobile\wmdhost.exe.config.
>> > This
>> > will enable logging.
>> >
>> > Reboot your machine and then reproduce the problem.
>> > You will find a file named %TEMP%\WMDC.LOG and %TEMP%\WMDHOST.LOG.
>> > Send
>> > those files to me and we'll
>> > see if we can figure out what's going wrong.
>> >
>> > --- Begin XML for wmdc.exe.config ---
>> > <?xml version="1.0" encoding="utf-8" ?>
>> > <configuration>
>> > <system.diagnostics>
>> > <sources>
>> > <source name="wmdc" switchValue="Verbose">
>> > <listeners>
>> > <add name="logListener" />
>> > <add name="WPPListener" />
>> > </listeners>
>> > </source>
>> > </sources>
>> > <switches>
>> > <add name="DataSources" value="Verbose" />
>> > <add name="Engines" value="Verbose" />
>> > <add name="ConfigXml" value="1" />
>> > <add name="SyncNotify" value="Info" />
>> > <add name="Partnership" value="Verbose" />
>> > <add name="Devices" value="Verbose" />
>> > <add name="InfoObjects" value="Verbose" />
>> > <add name="SyncController" value="Verbose" />
>> > <add name="PictureAcquisition" value="Info" />
>> > <add name="SyncSetup" value="Info" />
>> > <add name="MainUI" value="Verbose" />
>> > <add name="MainWindow" value="Verbose" />
>> > <add name="InfoObjects" value="Verbose" />
>> > <add name="Toast" value="Info" />
>> > </switches>
>> > <sharedListeners>
>> > <add
>> > initializeData="wmdc.log"
>> > type="Microsoft.WindowsMobile.LogFileWriterTraceListener,
>> > Microsoft.WindowsMobile.Common, Culture=neutral"
>> > name="logListener"
>> > traceOutputOptions="DateTime"/>
>> > <add
>> > initializeData="d3f1ba84-7184-192e-28a5-9000f62ceeee"
>> > type="Microsoft.WindowsMobile.ManagedWPPTraceListener,
>> > Microsoft.WindowsMobile.Common, Culture=neutral"
>> > name="WPPListener"
>> > traceOutputOptions="DateTime" />
>> > </sharedListeners>
>> > <trace autoflush="true" />
>> > </system.diagnostics>
>> > </configuration>
>> > --- End XML ---
>> >
>> >
>> > --- Begin XML for wmdhost.exe.config ---
>> > <?xml version="1.0" encoding="utf-8" ?>
>> > <configuration>
>> > <system.diagnostics>
>> > <sources>
>> > <source name="WmdHost" switchValue="Verbose">
>> > <listeners>
>> > <add name="logListener" />
>> > </listeners>
>> > </source>
>> > </sources>
>> > <switches>
>> > <add name="Factory" value="Verbose" />
>> > <add name="OutlookInfo" value="Verbose" />
>> > </switches>
>> > <sharedListeners>
>> > <add
>> > initializeData="WmdHost.log"
>> > type="Microsoft.WindowsMobile.LogFileWriterTraceListener,
>> > Microsoft.WindowsMobile.Common, Culture=neutral"
>> > name="logListener"
>> > traceOutputOptions="DateTime"/>
>> > </sharedListeners>
>> > <trace autoflush="true" />
>> > </system.diagnostics>
>> > </configuration>
>> > --- End XML ---
>> >
>> > --
>> > Thanks,
>> > Steve
>> >
>> > This posting is provided "AS IS" with no warranties, and confers no
>> > rights.
>> >
>> >
>> >
>> > "Philip Bradford" wrote:
>> >
>> >> Running Vista ultimate Upgrade (from xp sp2), uninstalled ActiveSync
>> >> 4.2
>> >> before the upgrade. Originally had WMDC beta3. When I plug in the Q
>> >> (usb), I
>> >> get the WMDC setup screen. If I click on "Connect without setting up
>> >> your
>> >> device",
>> >> I can browse the Q just fine. As soon as I click on "Setup Your
>> >> Device" ,
>> >> I
>> >> get an immediate popup saying"Windows Mobile Device Center Sync Host
>> >> has
>> >> stopped working" with a choice of close or debug. From that pont on,
>> >> the
>> >> WMDC will not respond untill I terminate the sync host process or
>> >> reboot.
>> >> Ocassionaly on the Q I will get a popup saying that ActiveSync 4.1 or
>> >> higher
>> >> needs to be installed on the PC. Uninstalled Beta 3 and installed the
>> >> new
>> >> Version, no change.
>> >>
>> >> Is this a Q ROM issue?
>> >>
>> >>
>> >>
>>
>>


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