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Posted by Chris De Herrera on March 31, 2007, 2:04 am
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Hi Jasper,
Thank you for posting this info.
I too have been creating a troubleshooting guide. I will add your notes to
it.
--
Chris De Herrera
http://www.pocketpcfaq.com
http://www.tabletpctalk.com
http://www.pocketpctalk.com
http://www.mobilitytalk.com
ActiveSync 4.x Troubleshooting Guide -
http://www.pocketpcfaq.com/faqs/activesync/tshoot-as4x.htm
Windows Mobile Device Center Troubleshooting Guide -
http://www.pocketpcfaq.com/faqs/wmdc/
> With all the issues around WMDC, I figured I would try to put my 2
> cents to solve some of the issues some people may be seeing, so here
> goes, feel free to post about other items that may work, or those that
> I have suggested that do not work:
>
> Connectivity (The lights are on but no one is home...)
>
> Issue: connects Windows Mobile device to Vista PC, drivers install,
> but WMDC does not initiate. May have a newly purchased machine with
> Vista pre-loaded.
>
> Resolution:
> 1) Check Device Manager - Microsoft Windows Mobile Remote Adapter
> driver.
> a. Go to Device Manager
> b. Look under "Network Adapters"
> c. Check properties - Driver
>
> Incorrect Driver:
> Version: 6.0.6000.16386
> Date: 6/21/2006
>
> Correct Driver:
> Version: 6.1.6783.0 (or later)
> Date: 1/24/2007 (or later)
>
> The incorrect driver version can be updated by going to the driver
> tab, then select "Update Driver" this should initiate a connection
> with the internet and download the newer driver version.
>
> After the update, you may need to unplug, then re-plug the device into
> the USB ports, then manually select ActiveSync on the phone to
> initiate the WMDC process. Once initiated the EULA for the WMDC will
> display and the user will need to accept the EULA before the WMDC will
> download and be functional.
>
> Firewall
>
> Issue: WMDC is available, can be initiated by going to the Control
> Panel, then opening "Windows Mobile Device Center", however the device
> will not connect to the WMDC (may or may not be able to be initiated
> since the WMDC is downloaded on first connect). The quickest way to
> determine if the firewall is interfering with the WMDC is to
> completely disable the Firewall/Anti-Virus software to see if
> connection functionality is achieved.
>
> Resolution:
>
> The following ports need to be open in order for the WMDC to operate
> properly (nearly identical to AS version 4.x)
>
> - port990: open inbound TCP
> - port999: open inbound TCP
> - port5678: open inbound TCP
> - port5679: open outbound UDP
> - port5721: open inbound TCP
> - port26675: open inbound TCP
>
> The following processes should be allowed if there are issues with
> firewall/anti-virus software.
>
> - C:\Windows\WindowsMobile\wmdc.exe
> - C:\Windows\WindowsMobile\wmdHost.exe
> - C:\Windows\WindowsMobile\wmdsyncman.dll
>
>
> Functionality
>
> Issue: can only copy/browse files on the device. (pre-WM2003)
>
> Resolution: WMDC only supports sync'ing for devices that are Windows
> Mobile 2003 and higher, previously devices may work, but only for file
> access.
>
> Services
>
> When using a Windows Mobile 2003 to connect to the Windows Mobile
> Device Center there is a specific service that must be running.
> Services running are listed in the Control Panel under Classic View,
> then Administrated Tools, Services. This is also the mode used if
> your device has the ability to "Disabled Advanced networking
> functionality"
>
> Windows Mobile 2003 - based device connectivity
>
> Startup should be set to Automatic (Delayed Start or Automatic), if
> this service is not enabled then a Windows Mobile 2003 will not be
> able to be connected to WMDC. The service name for this is WcesComm.
>
> Windows Mobile 5 devices connect to the WMDC using a different service
> than the WM2003 based devices.
>
> Windows Mobile-based device connectivity
>
> Without this service enabled Windows Mobile devices will not be able
> to connect to the WMDC. The dependency for this service is the
> Windows Mobile 2003 - based connectivity. The service name is
> RapiMgr.
>
> Feel free to use this info, however you wish...please post results...
>
> -JasperM
>
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