Click here to get back home

WMDC Troubleshooting (Guide..)

 HomeNewsGroups | Search | About
 microsoft.public.smartphone    Post an article   get this group's latest topics as an RSS feed add this group's latest topics to your My MSN content add this group's latest topics to your My Yahoo content
Subject Author Date
WMDC Troubleshooting (Guide..) JasperM 03-28-2007
Get Chitika Premium
Posted by Chester on March 29, 2007, 4:28 pm
Please log in for more thread options
The RTM version, and yes, attempted to update per the instructions in the
post.

>> Tried to update the drivers as you explained -- shows I have the old
>> driver,
>> but when I attempted to update-online, was 'told' I had the most
>> up-to-date
>> drivers. Is there a way to download the newer drivers manually...?
>> Thanks
>>
>>
>>
>> > With all the issues around WMDC, I figured I would try to put my 2
>> > cents to solve some of the issues some people may be seeing, so here
>> > goes, feel free to post about other items that may work, or those that
>> > I have suggested that do not work:
>>
>> > Connectivity (The lights are on but no one is home...)
>>
>> > Issue: connects Windows Mobile device to Vista PC, drivers install,
>> > but WMDC does not initiate. May have a newly purchased machine with
>> > Vista pre-loaded.
>>
>> > Resolution:
>> > 1) Check Device Manager - Microsoft Windows Mobile Remote Adapter
>> > driver.
>> > a. Go to Device Manager
>> > b. Look under "Network Adapters"
>> > c. Check properties - Driver
>>
>> > Incorrect Driver:
>> > Version: 6.0.6000.16386
>> > Date: 6/21/2006
>>
>> > Correct Driver:
>> > Version: 6.1.6783.0 (or later)
>> > Date: 1/24/2007 (or later)
>>
>> > The incorrect driver version can be updated by going to the driver
>> > tab, then select "Update Driver" this should initiate a connection
>> > with the internet and download the newer driver version. This could
>> > be
>> > due to the fact that Vista RTM'd before WMDC RTM'd.
>>
>> > After the update, you may need to unplug, then re-plug the device into
>> > the USB ports, then manually select ActiveSync on the phone to
>> > initiate the WMDC process. Once initiated the EULA for the WMDC will
>> > display and the user will need to accept the EULA before the WMDC will
>> > download and be functional.
>>
>> > Firewall
>>
>> > Issue: WMDC is available, can be initiated by going to the Control
>> > Panel, then opening "Windows Mobile Device Center", however the device
>> > will not connect to the WMDC (may or may not be able to be initiated
>> > since the WMDC is downloaded on first connect). The quickest way to
>> > determine if the firewall is interfering with the WMDC is to
>> > completely disable the Firewall/Anti-Virus software to see if
>> > connection functionality is achieved.
>>
>> > Resolution:
>>
>> > The following ports need to be open in order for the WMDC to operate
>> > properly (nearly identical to AS version 4.x)
>>
>> > - port990: open inbound TCP
>> > - port999: open inbound TCP
>> > - port5678: open inbound TCP
>> > - port5679: open outbound UDP
>> > - port5721: open inbound TCP
>> > - port26675: open inbound TCP
>>
>> > The following processes should be allowed if there are issues with
>> > firewall/anti-virus software.
>>
>> > - C:\Windows\WindowsMobile\wmdc.exe
>> > - C:\Windows\WindowsMobile\wmdHost.exe
>> > - C:\Windows\WindowsMobile\wmdsyncman.dll
>>
>> > Functionality
>>
>> > Issue: can only copy/browse files on the device. (pre-WM2003)
>>
>> > Resolution: WMDC only supports sync'ing for devices that are Windows
>> > Mobile 2003 and higher, previously devices may work, but only for file
>> > access.
>>
>> > Services
>>
>> > When using a Windows Mobile 2003 to connect to the Windows Mobile
>> > Device Center there is a specific service that must be running.
>> > Services running are listed in the Control Panel under Classic View,
>> > then Administrated Tools, Services. This is also the mode used if
>> > your device has the ability to "Disabled Advanced networking
>> > functionality"
>>
>> > Windows Mobile 2003 - based device connectivity
>>
>> > Startup should be set to Automatic (Delayed Start or Automatic), if
>> > this service is not enabled then a Windows Mobile 2003 will not be
>> > able to be connected to WMDC. The service name for this is WcesComm.
>>
>> > Windows Mobile 5 devices connect to the WMDC using a different service
>> > than the WM2003 based devices.
>>
>> > Windows Mobile-based device connectivity
>>
>> > Without this service enabled Windows Mobile devices will not be able
>> > to connect to the WMDC. The dependency for this service is the
>> > Windows Mobile 2003 - based connectivity. The service name is
>> > RapiMgr.
>>
>> > Feel free to use this info, however you wish...please post results...
>>
>> > -JasperM
>
> Which distro of Vista do you have? Also, on the driver tab you used
> the "Update Driver" button correct, from inside of Device Manger? It
> should have then established a network link to download the driver
> from MS...in short, no I don't believe there is a way to manually
> download that specific driver.
>
> -JasperM
>

Posted by JasperM on April 2, 2007, 8:42 am
Please log in for more thread options
> The RTM version, and yes, attempted to update per the instructions in the
> post.
>
>
>
> >> Tried to update the drivers as you explained -- shows I have the old
> >> driver,
> >> but when I attempted to update-online, was 'told' I had the most
> >> up-to-date
> >> drivers. Is there a way to download the newer drivers manually...?
> >> Thanks
>
>
>
> >> > With all the issues around WMDC, I figured I would try to put my 2
> >> > cents to solve some of the issues some people may be seeing, so here
> >> > goes, feel free to post about other items that may work, or those that
> >> > I have suggested that do not work:
>
> >> > Connectivity (The lights are on but no one is home...)
>
> >> > Issue: connects Windows Mobile device to Vista PC, drivers install,
> >> > but WMDC does not initiate. May have a newly purchased machine with
> >> > Vista pre-loaded.
>
> >> > Resolution:
> >> > 1) Check Device Manager - Microsoft Windows Mobile Remote Adapter
> >> > driver.
> >> > a. Go to Device Manager
> >> > b. Look under "Network Adapters"
> >> > c. Check properties - Driver
>
> >> > Incorrect Driver:
> >> > Version: 6.0.6000.16386
> >> > Date: 6/21/2006
>
> >> > Correct Driver:
> >> > Version: 6.1.6783.0 (or later)
> >> > Date: 1/24/2007 (or later)
>
> >> > The incorrect driver version can be updated by going to the driver
> >> > tab, then select "Update Driver" this should initiate a connection
> >> > with the internet and download the newer driver version. This could
> >> > be
> >> > due to the fact that Vista RTM'd before WMDC RTM'd.
>
> >> > After the update, you may need to unplug, then re-plug the device into
> >> > the USB ports, then manually select ActiveSync on the phone to
> >> > initiate the WMDC process. Once initiated the EULA for the WMDC will
> >> > display and the user will need to accept the EULA before the WMDC will
> >> > download and be functional.
>
> >> > Firewall
>
> >> > Issue: WMDC is available, can be initiated by going to the Control
> >> > Panel, then opening "Windows Mobile Device Center", however the device
> >> > will not connect to the WMDC (may or may not be able to be initiated
> >> > since the WMDC is downloaded on first connect). The quickest way to
> >> > determine if the firewall is interfering with the WMDC is to
> >> > completely disable the Firewall/Anti-Virus software to see if
> >> > connection functionality is achieved.
>
> >> > Resolution:
>
> >> > The following ports need to be open in order for the WMDC to operate
> >> > properly (nearly identical to AS version 4.x)
>
> >> > - port990: open inbound TCP
> >> > - port999: open inbound TCP
> >> > - port5678: open inbound TCP
> >> > - port5679: open outbound UDP
> >> > - port5721: open inbound TCP
> >> > - port26675: open inbound TCP
>
> >> > The following processes should be allowed if there are issues with
> >> > firewall/anti-virus software.
>
> >> > - C:\Windows\WindowsMobile\wmdc.exe
> >> > - C:\Windows\WindowsMobile\wmdHost.exe
> >> > - C:\Windows\WindowsMobile\wmdsyncman.dll
>
> >> > Functionality
>
> >> > Issue: can only copy/browse files on the device. (pre-WM2003)
>
> >> > Resolution: WMDC only supports sync'ing for devices that are Windows
> >> > Mobile 2003 and higher, previously devices may work, but only for file
> >> > access.
>
> >> > Services
>
> >> > When using a Windows Mobile 2003 to connect to the Windows Mobile
> >> > Device Center there is a specific service that must be running.
> >> > Services running are listed in the Control Panel under Classic View,
> >> > then Administrated Tools, Services. This is also the mode used if
> >> > your device has the ability to "Disabled Advanced networking
> >> > functionality"
>
> >> > Windows Mobile 2003 - based device connectivity
>
> >> > Startup should be set to Automatic (Delayed Start or Automatic), if
> >> > this service is not enabled then a Windows Mobile 2003 will not be
> >> > able to be connected to WMDC. The service name for this is WcesComm.
>
> >> > Windows Mobile 5 devices connect to the WMDC using a different service
> >> > than the WM2003 based devices.
>
> >> > Windows Mobile-based device connectivity
>
> >> > Without this service enabled Windows Mobile devices will not be able
> >> > to connect to the WMDC. The dependency for this service is the
> >> > Windows Mobile 2003 - based connectivity. The service name is
> >> > RapiMgr.
>
> >> > Feel free to use this info, however you wish...please post results...
>
> >> > -JasperM
>
> > Which distro of Vista do you have? Also, on the driver tab you used
> > the "Update Driver" button correct, from inside of Device Manger? It
> > should have then established a network link to download the driver
> > from MS...in short, no I don't believe there is a way to manually
> > download that specific driver.
>
> > -JasperM

by distro, I meant, do you have Basic, Ultimate etc...I have used this
method on Vista Home Basic, and Ultimate. You have an internet
connection when you are attempting this correct?

-JasperM


Similar ThreadsPosted
Sync Issues - troubleshooting? July 13, 2005, 5:40 am
Moto Q vs WMDC problems May 7, 2007, 10:25 pm
WMDC Memory Question February 19, 2008, 9:11 pm
WMDC and SBS2003 Exchange February 26, 2008, 8:02 pm
WMDC: Mobile Favorites Not Syncing March 21, 2007, 7:18 am
WMDC Host Has Stopped Working...? March 24, 2007, 12:17 am
WMDC to Treo on Vista Trouble March 30, 2007, 4:34 pm
Syncing a Cingular 2125 using WMDC July 4, 2007, 6:53 pm
Birthdays/Anniversaries & Activesync/WMDC September 16, 2007, 11:58 am
WMDC device driver did not install November 25, 2008, 12:28 am

Our other projects:

Art Dolls, Fairies and Mermaids - Sunnyfaces.net

Roy's Linux, Programming and Search Engines messages

1-Script XML SitemapXML Sitemap