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WM6 SBS 2003R2 Exchange Server 2003 Contacts problem

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WM6 SBS 2003R2 Exchange Server 2003 Contacts problem bjoernh 11-25-2007
Posted by bjoernh on November 25, 2007, 3:02 pm
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I recently purchased a TyTN phone which I afterwards immediantly upgraded to
WM6 with ease.
The main reason to go for a WM6 device was the direct push technology in
order to recieve emails, contacts and calendar entries from my exchange
server 2003 (newest version, all installed patches).

Synchronising and recieving messages works like a charme with the device
except with contacts. After I sync the contacts, there are displayed on my
device. In Outlook (on the PC and on the Exchange Server) all business
contacts are displayed and sorted normally like this:

Last Name, First Name
Company Name
xxxx
xxxx
xxxx


When I call a person from the TyTN (or send an email, sms,... basically
select the person out of my contacts) the address and contact gets changed on
the Exchange Server towards the standard formatting on the phone:

Last Name, First Name (Company Name)
xxxx
xxxx
xxxx


This seems probally for a lot people not a big deal, but it is in fact a
major difference. When you type a letter to this person, then the Company
Name is not anymore in the address field in Word 2003.
For me it is very important that my TyTN is not reformatting the address
fields on the Exchange server, otherwise I always have to change them again
for writing letters.

I called already a couple of times HTC in order to find a solution for this,
unfortunately no reply.

Please note that the TyTN and the Exchange Server are both in english.

Any help or suggestion is more than welcome.

Regards
Bjoern

Posted by Helio Diamant - MS-MVP/Mobile on December 6, 2007, 5:19 am
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First of all, you didn't need to go to Windows Mobile 6 to have Push Mail.
Windows Mobile 5 AKU 2.1 which comes with the TyTN does push mail perfectly.

Second, I don't understand what you say about reformatting the address. Sync
doesn't reformat anything. It either brings data from the mobile to the
server or from the server to the mobile. The same way, selecting a person
from contacts does only a search; it doesn't reformat anything.

I believe you are not understanding what you see. Probably, on your Outlook
at the desktop, if you arrange correctly the way to present the data, you
will see everything as you want.

--
----
Helio Diamant
MS-MVP/Mobile Devices
Editor - PocketPCFreak.com



>I recently purchased a TyTN phone which I afterwards immediantly upgraded
>to
> WM6 with ease.
> The main reason to go for a WM6 device was the direct push technology in
> order to recieve emails, contacts and calendar entries from my exchange
> server 2003 (newest version, all installed patches).
>
> Synchronising and recieving messages works like a charme with the device
> except with contacts. After I sync the contacts, there are displayed on my
> device. In Outlook (on the PC and on the Exchange Server) all business
> contacts are displayed and sorted normally like this:
>
> Last Name, First Name
> Company Name
> xxxx
> xxxx
> xxxx
>
>
> When I call a person from the TyTN (or send an email, sms,... basically
> select the person out of my contacts) the address and contact gets changed
> on
> the Exchange Server towards the standard formatting on the phone:
>
> Last Name, First Name (Company Name)
> xxxx
> xxxx
> xxxx
>
>
> This seems probally for a lot people not a big deal, but it is in fact a
> major difference. When you type a letter to this person, then the Company
> Name is not anymore in the address field in Word 2003.
> For me it is very important that my TyTN is not reformatting the address
> fields on the Exchange server, otherwise I always have to change them
> again
> for writing letters.
>
> I called already a couple of times HTC in order to find a solution for
> this,
> unfortunately no reply.
>
> Please note that the TyTN and the Exchange Server are both in english.
>
> Any help or suggestion is more than welcome.
>
> Regards
> Bjoern



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