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WM6: Probs with ActiveSync (Support Code 0x80883001)
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Subject Author Date
WM6: Probs with ActiveSync (Support Code 0x80883001) Anastasia 02-12-2008
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Posted by Anastasia on February 12, 2008, 9:40 am
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 Hi all,

we have a problem with WM6 and ActiveSync via Direct Push Technology
from Exchange.

We have this Hard- and Software:

Mobile Phone ASUS P750 mit Windows Mobile 6 (CE OS 5.2.1623 (Build
18129.0.4.5))
ActiveSync 4.5

Direct Push with Exchange Server 2003 SP2 and ISA
Server 2004 SP2.

Every 2-3 days comes this error on the mobile phone:

There has been a change made on your server that requires you to re-
synchronize all items on your device. All changes made since your
last
successful sync will be lost. Do you wish to continue?

Support code 0x80883001

WM5 mobile phones are not having this problem.

Hardwareresets are not solving the problem.

Just any ideas?

Thanks in advance.

Anastasia



Posted by Chris De Herrera on February 12, 2008, 11:35 pm
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 Hi,
Is your configuration using a locally signed cert? Did you configure ISA
Server to the longer timeout?


--
Chris De Herrera
http://www.pocketpcfaq.com
http://www.pocketpctalk.com
http://www.tabletpctalk.com
http://www.mobilitytalk.com

> Hi all,
>
> we have a problem with WM6 and ActiveSync via Direct Push Technology
> from Exchange.
>
> We have this Hard- and Software:
>
> Mobile Phone ASUS P750 mit Windows Mobile 6 (CE OS 5.2.1623 (Build
> 18129.0.4.5))
> ActiveSync 4.5
>
> Direct Push with Exchange Server 2003 SP2 and ISA
> Server 2004 SP2.
>
> Every 2-3 days comes this error on the mobile phone:
>
> There has been a change made on your server that requires you to re-
> synchronize all items on your device. All changes made since your
> last
> successful sync will be lost. Do you wish to continue?
>
> Support code 0x80883001
>
> WM5 mobile phones are not having this problem.
>
> Hardwareresets are not solving the problem.
>
> Just any ideas?
>
> Thanks in advance.
>
> Anastasia
>
>


Posted by Anastasia on February 13, 2008, 8:36 am
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> Hi,
> Is your configuration using a locally signed cert? =A0Did you configure IS=
A
> Server to the longer timeout?

Hi Chris,

yes, its a locally certificate from the Exchange Server and the RootCA
in our LAN.
The timeout is set to a longer time too.

Any ideas?

Cheers, Anastasia

Posted by Chris De Herrera on February 13, 2008, 10:51 pm
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Hi,
Are all the Windows Mobile 6 devices the same? Does it occur when a user
with a WM5 phone upgrades?


--
Chris De Herrera
http://www.pocketpcfaq.com
http://www.pocketpctalk.com
http://www.tabletpctalk.com
http://www.mobilitytalk.com

> Hi,
> Is your configuration using a locally signed cert? Did you configure ISA
> Server to the longer timeout?

Hi Chris,

yes, its a locally certificate from the Exchange Server and the RootCA
in our LAN.
The timeout is set to a longer time too.

Any ideas?

Cheers, Anastasia


Posted by Anastasia on February 14, 2008, 6:15 am
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> Hi,
> Are all the Windows Mobile 6 devices the same? =A0Does it occur when a use=
r
> with a WM5 phone upgrades?
>

Hi Chris,

we have only one WM6 device. The error does not occur when the same
user
uses a WM5 device.

I think it=B4s a new Microsoft problem with WM6 or with ActiveSync?

More ideas?

Thanks, Anastasia

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