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WM5 Device connect to Exchange and send but doesn't seem to reciev

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WM5 Device connect to Exchange and send but doesn't seem to reciev GazJ 10-13-2006
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Posted by GazJ on October 13, 2006, 5:25 am
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Folks,

I've been pulling my hair out with this one for weeks now. Apologies if this
problem has been raised and solved earlier (had a quick look with no joy)

We're running Small Business Server with Exchange 2003 SP2. We've got a
number of new Orange SPV M3100s (HTC Hermes?) running WM5.

I've managed to setup the Exchange ActiveSync connection and use
'home-grown' certs to get the device connecting over the air to the server
(and locally) and 'apparently' syncing. New items on the device are added to
my exchange account but the device never downloads the exchange items (mail
etc.). i.e. I can send mail from the device but not recieve, additionally
once its sent it does not appear in the sent folder on the device....

From what I can see all the virtual directories are setup right and we are
not using URLSCAN on the server (could block headers) ... any thoughts would
be greatly appreciated... Basically the device thinks its connected and
working OK but it isn't.

Couple of notes:
1. I've tried syncing with a third party hosted exchange server and it
worked perfectly... i.e. theres something wrong on my server/network setup
2. We ahve 4 devices in the company and all are having the same issue - as
does the MS emulator which I have tried as well.

Posted by GazJ on October 25, 2006, 6:10 pm
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For me it was a Sophos PureMessage issue:

"http://www.sophos.com/support/knowledgebase/article/3186.html"
"When you synchronize your personal digital assistant (PDA) with your
computer, you are unable to download items that you can see in your
Outlook folder. This happens because synchronization with PDAs fails
when 'Exchange Information Store' scanning is enabled, but no private
store scanning options have been selected in the Databases page."

Changing the settings resolves the issue - i now have a memory issue
assocuiated to this that I'm trying to resolve


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