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WM 5.0 akU2.0 Push email troubles

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WM 5.0 akU2.0 Push email troubles seth 03-07-2006
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Posted by seth on March 7, 2006, 8:32 pm
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I am running MS Exchange 2003 with SP2, and have two devices with WM5.0 /
AKU2.0 on them (Imate Kjam and Imate Jasjar)

The push email funtion works perfectly if I turn on the device and click
Send/Recieve in pocket outlook once. It will bind and then keep pushing
untill I go into an area without coverage.

The problem is that it is not automaticaly binding to the data bearer (GPRS)
when I turn on the device, or after I enter a bad coverage area and return to
good coverage. So what I have is very intermitent Push Email service for an
hour or two and then must reset and manualy start a sync to connect again (IT
Does stay connected or keep the heartbeat going untill loosing coverage again)

So in essence it is all functioning togetehr propperly, but the service is
up for a few hours and then with a reset up for a few hours again.

I am assuming that the intent of the Push Email service is to provide a
blackberry like email environment. What I have currently is more of just a
novelty in that when bound I get my email within 2 seconds, but it requires
constant personal maintenence to make sure I am connected and the heartbeat
is going propperly.

Does anyone have any ideas as to a solution?? I am correct in assuming this
should be rocksolid like a blackberry when everything is functioning as it is
suposed to, correct??

Your help is greatly appreciated.

BR
Seth


Posted by Chris De Herrera on March 8, 2006, 4:04 pm
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Hi,
The issue you are describing actually has to do with the radio stack and how
it connects. There are pros and cons here. In Europe users pay per
connection as well as per megabyte for data. So having it
disconnect/reconnect automatically could be very expensive there.

I suggest that you contact iMate for assistance on this. Also, from what I
understand there is no officially released AKU 2 rom for the Jasjar right
now as well.

Sincerely,

--
Chris De Herrera
http://www.pocketpcfaq.com
http://www.tabletpctalk.com
http://www.pocketpctalk.com
http://www.mobilitytalk.com

ActiveSync 4.x Troubleshooting Guide -
http://www.pocketpcfaq.com/faqs/activesync/tshoot-as4x.htm

>I am running MS Exchange 2003 with SP2, and have two devices with WM5.0 /
> AKU2.0 on them (Imate Kjam and Imate Jasjar)
>
> The push email funtion works perfectly if I turn on the device and click
> Send/Recieve in pocket outlook once. It will bind and then keep pushing
> untill I go into an area without coverage.
>
> The problem is that it is not automaticaly binding to the data bearer
> (GPRS)
> when I turn on the device, or after I enter a bad coverage area and return
> to
> good coverage. So what I have is very intermitent Push Email service for
> an
> hour or two and then must reset and manualy start a sync to connect again
> (IT
> Does stay connected or keep the heartbeat going untill loosing coverage
> again)
>
> So in essence it is all functioning togetehr propperly, but the service is
> up for a few hours and then with a reset up for a few hours again.
>
> I am assuming that the intent of the Push Email service is to provide a
> blackberry like email environment. What I have currently is more of just
> a
> novelty in that when bound I get my email within 2 seconds, but it
> requires
> constant personal maintenence to make sure I am connected and the
> heartbeat
> is going propperly.
>
> Does anyone have any ideas as to a solution?? I am correct in assuming
> this
> should be rocksolid like a blackberry when everything is functioning as it
> is
> suposed to, correct??
>
> Your help is greatly appreciated.
>
> BR
> Seth
>



Posted by seth on March 8, 2006, 9:43 pm
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Chris,

Thank you. Yes the only official ROM that has been released is the KJam.

I contacted Imate and they have no idea what to do or why it is doing that.
How else could I go about getting the problem resolved or replacing the radio
stack with one that would resolve this??

Do you know of anyone else that could assist me? The Imate support is
really no very knowledgeable on these matters.

Much appreciated.

Seth

"Chris De Herrera" wrote:

> Hi,
> The issue you are describing actually has to do with the radio stack and how
> it connects. There are pros and cons here. In Europe users pay per
> connection as well as per megabyte for data. So having it
> disconnect/reconnect automatically could be very expensive there.
>
> I suggest that you contact iMate for assistance on this. Also, from what I
> understand there is no officially released AKU 2 rom for the Jasjar right
> now as well.
>
> Sincerely,
>
> --
> Chris De Herrera
> http://www.pocketpcfaq.com
> http://www.tabletpctalk.com
> http://www.pocketpctalk.com
> http://www.mobilitytalk.com
>
> ActiveSync 4.x Troubleshooting Guide -
> http://www.pocketpcfaq.com/faqs/activesync/tshoot-as4x.htm
>
> >I am running MS Exchange 2003 with SP2, and have two devices with WM5.0 /
> > AKU2.0 on them (Imate Kjam and Imate Jasjar)
> >
> > The push email funtion works perfectly if I turn on the device and click
> > Send/Recieve in pocket outlook once. It will bind and then keep pushing
> > untill I go into an area without coverage.
> >
> > The problem is that it is not automaticaly binding to the data bearer
> > (GPRS)
> > when I turn on the device, or after I enter a bad coverage area and return
> > to
> > good coverage. So what I have is very intermitent Push Email service for
> > an
> > hour or two and then must reset and manualy start a sync to connect again
> > (IT
> > Does stay connected or keep the heartbeat going untill loosing coverage
> > again)
> >
> > So in essence it is all functioning togetehr propperly, but the service is
> > up for a few hours and then with a reset up for a few hours again.
> >
> > I am assuming that the intent of the Push Email service is to provide a
> > blackberry like email environment. What I have currently is more of just
> > a
> > novelty in that when bound I get my email within 2 seconds, but it
> > requires
> > constant personal maintenence to make sure I am connected and the
> > heartbeat
> > is going propperly.
> >
> > Does anyone have any ideas as to a solution?? I am correct in assuming
> > this
> > should be rocksolid like a blackberry when everything is functioning as it
> > is
> > suposed to, correct??
> >
> > Your help is greatly appreciated.
> >
> > BR
> > Seth
> >
>
>
>

Posted by Chris De Herrera on March 8, 2006, 10:44 pm
Please log in for more thread options
Hi,
HTC makes the KJam for iMate. They should be able to contact HTC if you ask
them to.

Beyond that I do not know of a way to get this resolved.


--
Chris De Herrera
http://www.pocketpcfaq.com
http://www.tabletpctalk.com
http://www.pocketpctalk.com
http://www.mobilitytalk.com

ActiveSync 4.x Troubleshooting Guide -
http://www.pocketpcfaq.com/faqs/activesync/tshoot-as4x.htm

> Chris,
>
> Thank you. Yes the only official ROM that has been released is the KJam.
>
> I contacted Imate and they have no idea what to do or why it is doing
> that.
> How else could I go about getting the problem resolved or replacing the
> radio
> stack with one that would resolve this??
>
> Do you know of anyone else that could assist me? The Imate support is
> really no very knowledgeable on these matters.
>
> Much appreciated.
>
> Seth
>
> "Chris De Herrera" wrote:
>
>> Hi,
>> The issue you are describing actually has to do with the radio stack and
>> how
>> it connects. There are pros and cons here. In Europe users pay per
>> connection as well as per megabyte for data. So having it
>> disconnect/reconnect automatically could be very expensive there.
>>
>> I suggest that you contact iMate for assistance on this. Also, from what
>> I
>> understand there is no officially released AKU 2 rom for the Jasjar right
>> now as well.
>>
>> Sincerely,
>>
>> --
>> Chris De Herrera
>> http://www.pocketpcfaq.com
>> http://www.tabletpctalk.com
>> http://www.pocketpctalk.com
>> http://www.mobilitytalk.com
>>
>> ActiveSync 4.x Troubleshooting Guide -
>> http://www.pocketpcfaq.com/faqs/activesync/tshoot-as4x.htm
>>
>> >I am running MS Exchange 2003 with SP2, and have two devices with WM5.0
>> >/
>> > AKU2.0 on them (Imate Kjam and Imate Jasjar)
>> >
>> > The push email funtion works perfectly if I turn on the device and
>> > click
>> > Send/Recieve in pocket outlook once. It will bind and then keep
>> > pushing
>> > untill I go into an area without coverage.
>> >
>> > The problem is that it is not automaticaly binding to the data bearer
>> > (GPRS)
>> > when I turn on the device, or after I enter a bad coverage area and
>> > return
>> > to
>> > good coverage. So what I have is very intermitent Push Email service
>> > for
>> > an
>> > hour or two and then must reset and manualy start a sync to connect
>> > again
>> > (IT
>> > Does stay connected or keep the heartbeat going untill loosing coverage
>> > again)
>> >
>> > So in essence it is all functioning togetehr propperly, but the service
>> > is
>> > up for a few hours and then with a reset up for a few hours again.
>> >
>> > I am assuming that the intent of the Push Email service is to provide a
>> > blackberry like email environment. What I have currently is more of
>> > just
>> > a
>> > novelty in that when bound I get my email within 2 seconds, but it
>> > requires
>> > constant personal maintenence to make sure I am connected and the
>> > heartbeat
>> > is going propperly.
>> >
>> > Does anyone have any ideas as to a solution?? I am correct in assuming
>> > this
>> > should be rocksolid like a blackberry when everything is functioning as
>> > it
>> > is
>> > suposed to, correct??
>> >
>> > Your help is greatly appreciated.
>> >
>> > BR
>> > Seth
>> >
>>
>>
>>



Posted by seth on March 9, 2006, 12:04 am
Please log in for more thread options
Thanks for your help. Please keep me advised, if you come up with a solution
as well.

Thanks alot,

Seth

"Chris De Herrera" wrote:

> Hi,
> HTC makes the KJam for iMate. They should be able to contact HTC if you ask
> them to.
>
> Beyond that I do not know of a way to get this resolved.
>
>
> --
> Chris De Herrera
> http://www.pocketpcfaq.com
> http://www.tabletpctalk.com
> http://www.pocketpctalk.com
> http://www.mobilitytalk.com
>
> ActiveSync 4.x Troubleshooting Guide -
> http://www.pocketpcfaq.com/faqs/activesync/tshoot-as4x.htm
>
> > Chris,
> >
> > Thank you. Yes the only official ROM that has been released is the KJam.
> >
> > I contacted Imate and they have no idea what to do or why it is doing
> > that.
> > How else could I go about getting the problem resolved or replacing the
> > radio
> > stack with one that would resolve this??
> >
> > Do you know of anyone else that could assist me? The Imate support is
> > really no very knowledgeable on these matters.
> >
> > Much appreciated.
> >
> > Seth
> >
> > "Chris De Herrera" wrote:
> >
> >> Hi,
> >> The issue you are describing actually has to do with the radio stack and
> >> how
> >> it connects. There are pros and cons here. In Europe users pay per
> >> connection as well as per megabyte for data. So having it
> >> disconnect/reconnect automatically could be very expensive there.
> >>
> >> I suggest that you contact iMate for assistance on this. Also, from what
> >> I
> >> understand there is no officially released AKU 2 rom for the Jasjar right
> >> now as well.
> >>
> >> Sincerely,
> >>
> >> --
> >> Chris De Herrera
> >> http://www.pocketpcfaq.com
> >> http://www.tabletpctalk.com
> >> http://www.pocketpctalk.com
> >> http://www.mobilitytalk.com
> >>
> >> ActiveSync 4.x Troubleshooting Guide -
> >> http://www.pocketpcfaq.com/faqs/activesync/tshoot-as4x.htm
> >>
> >> >I am running MS Exchange 2003 with SP2, and have two devices with WM5.0
> >> >/
> >> > AKU2.0 on them (Imate Kjam and Imate Jasjar)
> >> >
> >> > The push email funtion works perfectly if I turn on the device and
> >> > click
> >> > Send/Recieve in pocket outlook once. It will bind and then keep
> >> > pushing
> >> > untill I go into an area without coverage.
> >> >
> >> > The problem is that it is not automaticaly binding to the data bearer
> >> > (GPRS)
> >> > when I turn on the device, or after I enter a bad coverage area and
> >> > return
> >> > to
> >> > good coverage. So what I have is very intermitent Push Email service
> >> > for
> >> > an
> >> > hour or two and then must reset and manualy start a sync to connect
> >> > again
> >> > (IT
> >> > Does stay connected or keep the heartbeat going untill loosing coverage
> >> > again)
> >> >
> >> > So in essence it is all functioning togetehr propperly, but the service
> >> > is
> >> > up for a few hours and then with a reset up for a few hours again.
> >> >
> >> > I am assuming that the intent of the Push Email service is to provide a
> >> > blackberry like email environment. What I have currently is more of
> >> > just
> >> > a
> >> > novelty in that when bound I get my email within 2 seconds, but it
> >> > requires
> >> > constant personal maintenence to make sure I am connected and the
> >> > heartbeat
> >> > is going propperly.
> >> >
> >> > Does anyone have any ideas as to a solution?? I am correct in assuming
> >> > this
> >> > should be rocksolid like a blackberry when everything is functioning as
> >> > it
> >> > is
> >> > suposed to, correct??
> >> >
> >> > Your help is greatly appreciated.
> >> >
> >> > BR
> >> > Seth
> >> >
> >>
> >>
> >>
>
>
>

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