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WARNING: Intel Net cards and WM5

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Subject Author Date
WARNING: Intel Net cards and WM5 Richard Millyard 04-05-2006
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Posted by Richard Millyard on April 5, 2006, 11:52 am
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Hi folks,

We recently purchased 3 Dell X51's running Windows Mobile Ver5. The usual
problem of syncing using 4.1 appeared (the green circle rotating and that's
it). After checking with Dell support, I was informed to let 4 files through
the firewall and it'll be ok. Snag is, we have a corporate firewall held on
a central server, not any local firewalls. I informed out IT support and we
found another team with new HP PDA's having the same problem. It appears to
be an incompatibility between Intel chip Network cards and Windows Mob Ver5,
as Ver5 uses TCP/IP to connect. I have since been trying to find if
Microsoft is working on a solution but to no avail.

Anyone who has the syncing issue should check id they are using an Intel
'powered' network card.

What I really want to know is if Microsoft is doing anything about this as
we have over £1000 of equipement sitting here next to useless.

Regards

Rich Millyard



Posted by Chris De Herrera on April 5, 2006, 2:14 pm
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Hi,
I have two Tablet PCs with Pro2200 wireless cards. They work fine with the
latest Intel drivers.

I suggest that you contact Intel for assistance on the drivers.


--
Chris De Herrera
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ActiveSync 4.x Troubleshooting Guide -
http://www.pocketpcfaq.com/faqs/activesync/tshoot-as4x.htm

> Hi folks,
>
> We recently purchased 3 Dell X51's running Windows Mobile Ver5. The usual
> problem of syncing using 4.1 appeared (the green circle rotating and
> that's it). After checking with Dell support, I was informed to let 4
> files through the firewall and it'll be ok. Snag is, we have a corporate
> firewall held on a central server, not any local firewalls. I informed out
> IT support and we found another team with new HP PDA's having the same
> problem. It appears to be an incompatibility between Intel chip Network
> cards and Windows Mob Ver5, as Ver5 uses TCP/IP to connect. I have since
> been trying to find if Microsoft is working on a solution but to no avail.
>
> Anyone who has the syncing issue should check id they are using an Intel
> 'powered' network card.
>
> What I really want to know is if Microsoft is doing anything about this as
> we have over £1000 of equipement sitting here next to useless.
>
> Regards
>
> Rich Millyard
>
>



Posted by Paul G. Tobey [eMVP] on April 5, 2006, 2:28 pm
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Just to check, as there *is* an ongoing investigation at MS on one situation
concerning wireless networking and WM5 devices, please answer the following:

1. Are your wireless network connections on the PCs using WPA encryption?

2. If yes, does the problem boil down to: when you connect the WM5 device to
the PC, the PC can no longer access the wireless network?

3. If yes, please detail the PC models, access point models, Intel driver
versions for the wireless cards, and whether the Intel wireless manager
software is installed or not.

4. Make sure that you have, as Chris said, the latest Intel driver for the
card. This fixes some of the problems.

5. If 4 doesn't fix it and you have Intel's wireless manager installed, try
uninstalling the Intel wireless manager software (just the manager, not the
driver for the network adapter).

Please post answers to #3, additional symptoms, fixes, etc. to a thread
titled "ActiveSync Kills Wireless" in this group.

Paul T.

> Hi folks,
>
> We recently purchased 3 Dell X51's running Windows Mobile Ver5. The usual
> problem of syncing using 4.1 appeared (the green circle rotating and
> that's it). After checking with Dell support, I was informed to let 4
> files through the firewall and it'll be ok. Snag is, we have a corporate
> firewall held on a central server, not any local firewalls. I informed out
> IT support and we found another team with new HP PDA's having the same
> problem. It appears to be an incompatibility between Intel chip Network
> cards and Windows Mob Ver5, as Ver5 uses TCP/IP to connect. I have since
> been trying to find if Microsoft is working on a solution but to no avail.
>
> Anyone who has the syncing issue should check id they are using an Intel
> 'powered' network card.
>
> What I really want to know is if Microsoft is doing anything about this as
> we have over £1000 of equipement sitting here next to useless.
>
> Regards
>
> Rich Millyard
>
>



Posted by Richard Millyard on April 6, 2006, 4:10 am
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Thanks for the reply Paul,

We do not use wireless (we're only a poor local authority), we use onboard
network connections on our IBM Netvista's/Thinkcentres. Will try the latest
drivers as well though.

This idea that it is the Intel onboard Network card seems valid, as when I
have disabled the card, rebooted to local, the PDA syncs and creates a
parntership without any problems. This idea came from a trusted technical
support person at HP, so we tend to believe what they're saying.

Hope this helps...........lord knows we need a solution. I just cannot
believe we're the only organisation to be affected by this!

Regards

Rich
"Paul G. Tobey [eMVP]" <p space tobey no spam AT no instrument no spam DOT
> Just to check, as there *is* an ongoing investigation at MS on one
> situation concerning wireless networking and WM5 devices, please answer
> the following:
>
> 1. Are your wireless network connections on the PCs using WPA encryption?
>
> 2. If yes, does the problem boil down to: when you connect the WM5 device
> to the PC, the PC can no longer access the wireless network?
>
> 3. If yes, please detail the PC models, access point models, Intel driver
> versions for the wireless cards, and whether the Intel wireless manager
> software is installed or not.
>
> 4. Make sure that you have, as Chris said, the latest Intel driver for the
> card. This fixes some of the problems.
>
> 5. If 4 doesn't fix it and you have Intel's wireless manager installed,
> try uninstalling the Intel wireless manager software (just the manager,
> not the driver for the network adapter).
>
> Please post answers to #3, additional symptoms, fixes, etc. to a thread
> titled "ActiveSync Kills Wireless" in this group.
>
> Paul T.
>
>> Hi folks,
>>
>> We recently purchased 3 Dell X51's running Windows Mobile Ver5. The usual
>> problem of syncing using 4.1 appeared (the green circle rotating and
>> that's it). After checking with Dell support, I was informed to let 4
>> files through the firewall and it'll be ok. Snag is, we have a corporate
>> firewall held on a central server, not any local firewalls. I informed
>> out IT support and we found another team with new HP PDA's having the
>> same problem. It appears to be an incompatibility between Intel chip
>> Network cards and Windows Mob Ver5, as Ver5 uses TCP/IP to connect. I
>> have since been trying to find if Microsoft is working on a solution but
>> to no avail.
>>
>> Anyone who has the syncing issue should check id they are using an Intel
>> 'powered' network card.
>>
>> What I really want to know is if Microsoft is doing anything about this
>> as we have over £1000 of equipement sitting here next to useless.
>>
>> Regards
>>
>> Rich Millyard
>>
>>
>
>



Posted by Paul G. Tobey [eMVP] on April 6, 2006, 12:52 pm
Please log in for more thread options
Wireless isn't very expensive; that's why it's growing like crazy...

We're running into a terminology problem here. "Network" card is not
specific enough. You're connected to an Ethernet cable at the PC? Are you
using a virtual private network to allow you to access a remote network at
another office via the Internet, but securely? What anti-virus is running?
What firewall on the PC? What operating system and version?

Paul T.

> Thanks for the reply Paul,
>
> We do not use wireless (we're only a poor local authority), we use onboard
> network connections on our IBM Netvista's/Thinkcentres. Will try the
> latest drivers as well though.
>
> This idea that it is the Intel onboard Network card seems valid, as when I
> have disabled the card, rebooted to local, the PDA syncs and creates a
> parntership without any problems. This idea came from a trusted technical
> support person at HP, so we tend to believe what they're saying.
>
> Hope this helps...........lord knows we need a solution. I just cannot
> believe we're the only organisation to be affected by this!
>
> Regards
>
> Rich
> "Paul G. Tobey [eMVP]" <p space tobey no spam AT no instrument no spam DOT
>> Just to check, as there *is* an ongoing investigation at MS on one
>> situation concerning wireless networking and WM5 devices, please answer
>> the following:
>>
>> 1. Are your wireless network connections on the PCs using WPA encryption?
>>
>> 2. If yes, does the problem boil down to: when you connect the WM5 device
>> to the PC, the PC can no longer access the wireless network?
>>
>> 3. If yes, please detail the PC models, access point models, Intel driver
>> versions for the wireless cards, and whether the Intel wireless manager
>> software is installed or not.
>>
>> 4. Make sure that you have, as Chris said, the latest Intel driver for
>> the card. This fixes some of the problems.
>>
>> 5. If 4 doesn't fix it and you have Intel's wireless manager installed,
>> try uninstalling the Intel wireless manager software (just the manager,
>> not the driver for the network adapter).
>>
>> Please post answers to #3, additional symptoms, fixes, etc. to a thread
>> titled "ActiveSync Kills Wireless" in this group.
>>
>> Paul T.
>>
>>> Hi folks,
>>>
>>> We recently purchased 3 Dell X51's running Windows Mobile Ver5. The
>>> usual problem of syncing using 4.1 appeared (the green circle rotating
>>> and that's it). After checking with Dell support, I was informed to let
>>> 4 files through the firewall and it'll be ok. Snag is, we have a
>>> corporate firewall held on a central server, not any local firewalls. I
>>> informed out IT support and we found another team with new HP PDA's
>>> having the same problem. It appears to be an incompatibility between
>>> Intel chip Network cards and Windows Mob Ver5, as Ver5 uses TCP/IP to
>>> connect. I have since been trying to find if Microsoft is working on a
>>> solution but to no avail.
>>>
>>> Anyone who has the syncing issue should check id they are using an Intel
>>> 'powered' network card.
>>>
>>> What I really want to know is if Microsoft is doing anything about this
>>> as we have over £1000 of equipement sitting here next to useless.
>>>
>>> Regards
>>>
>>> Rich Millyard
>>>
>>>
>>
>>
>
>



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