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Posted by Dana Cline - MVP on February 25, 2007, 1:46 pm
Please log in for more thread options I would assume it's more likely an HP problem than a Microsoft problem.
Either a problem with the install image (if it never worked), or a problem
that corrupted something since it was built. Since its so new, you should be
able to return it with no problem. And it could be that the very next one in
that model worked fine, I just don't know.
You might ask again on the MovieMaker forum, where I assume they know a lot
more about Vista's MovieMaker than I do...
Dana Cline - MCE MVP
> Dana,
>
> Thank you for you r response, I went and downloaded the trial version of
> vidieoredo had no problem with the format and or the editing of the
> program I
> tried. I again called MS and they said for 59.00 I can talk with a tech,
> but
> couldn't offer me any assistance in fixing this program . because I bought
> this as a complete package I don't have a restore disc ither than the one
> I
> created when I bought the system 4 days ago and it would be flawed as
> well.
>
> I couldn't find the movie maker in the unistall programs area. so I'm not
> sure how and if I can unistall and reinstall the driver.
>
> I am becoming more and more angered, in the fact that I have spent this
> money on something that is supposed to work and it doesn't. If MS and HP
> were selling cars and had this kind of CS they wuldn't be selling cars for
> very long. I know think I understand why people are malicious against
> these
> companies. large price tag not CS and poor product development. I can
> only
> image the issues ahead of me as I have only begun my journey with the new
> MS.
>
> I hope you can offe me some additional help regarding this issue. as I
> will
> only wait a few more days before return my product to the store and
> informing
> everyone I know and even those I don't about MS and HP unwillingness to
> provide products that work, to the lamens of the world.
>
> Again ,
>
> Even more PO'd in MI
>
> "Dana Cline - MVP" wrote:
>
>> I tried this on my Vista Ultimate box last night, and MM was able to open
>> every DVR-MS file I threw at it. So it sounds like some part of your
>> install
>> was corrupted, maybe a DLL or something. I'm wondering if there's a way
>> to
>> reinstall just the MovieMaker part...if so, it'd be on a separate tab in
>> the
>> Add/Remove Programs dialog...
>>
>> Just for grins, if you want to take the time and effort, download
>> VideoReDo
>> Plus from www.videoredo.com - it's got a 15 or 30 day trial so you can
>> see
>> if it can open the files in question. If it chokes too, then we need to
>> look
>> in a different direction...
>>
>> Dana Cline - MCE MVP
>>
>> > You're not the only one with this problem. I'm attempting to find out
>> > more
>> > from Microsoft so if/when I do, I'll post here...
>> >
>> > Dana Cline - MCE MVP
>> >
>> >> My movie maker will not allow an import of dvr-ms files? according to
>> >> many
>> >> websites and MS help sections this is possible. Can any offer help. I
>> >> called
>> >> HP and they said for 79.00 they can supposedly tell me what settings
>> >> to
>> >> change to make it work. I feel after spending 1.5K plus on a new
>> >> system
>> >> that
>> >> says it can do something it should be ableto do it and I shouldn't
>> >> have
>> >> to
>> >> pay. MS help phone basically said the same thing. nice money grab HP
>> >> and
>> >> MS.
>> >>
>> >>
>> >
>> >
>>
>>
>>
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