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Unknown Driver problem with WMDC - can't connect Cingular 3125

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Subject Author Date
Unknown Driver problem with WMDC - can't connect Cingular 3125 Rob Ellison 03-05-2007
Posted by Rob Ellison on March 5, 2007, 1:35 pm
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Hi,

I've been trying to get Windows Mobile Device Center to talk to my Cingular
3125. After installing the driver update from
http://www.microsoft.com/windowsmobile/devicecenter.mspx I end up with an
Unknown Device in Device Manager. The Device Instance Path includes
ACTIVESYNCWPDENUMERATOR so it looks like this could be the cause of my
problems. I've disabled my firewall while I'm trying to get this working,
I've tried chaging the advanced network setting on my phone a number of
times and I've reinstalled WMDC with the phone in various states without any
luck. I'm just trying to make a USB connection, this isn't an issue with
Bluetooth.

When I run WMDC it tries to connect for several minutes and then just says
"Error". Either a network adaptor or mobile device appears in Device Manager
after connecting the phone depending on the advanced network setting on the
device. There's no message in the event log to suggest what's going wrong
with WMDC.

I can see two failures in setupapi.dev.log after installing the driver
update (included below). The driver update installer runs without displaying
errors but towards the end of installation Vista pops up a driver install
message for the unknown device.

Has anyone experienced anything like this? Any advice on getting this
working?

Thanks,

Rob


>>> [Device Install (Hardware initiated) -
>>> UMB\UMB&841921d&0&windowsmobiledriverinstaller]
>>> Section start 2007/03/04 17:20:42.923
ump: Creating Install Process: DrvInst.exe 17:20:42.929
ndv: Retrieving device info...
ndv: Setting device parameters...
ndv: Building driver list...
dvi: {Build Driver List} 17:20:42.978
dvi: Enumerating INFs from path list 'C:\Windows\INF'
dvi: {Build Driver List - exit(0x00000000)} 17:20:43.158
ndv: Selecting best match...
dvi: 17:20:43.159
dvi: No class installer for 'Unknown driver software package'
dvi: No CoInstallers found
dvi: Default installer: Enter 17:20:43.162
dvi: {Select Best Driver}
! dvi: Selecting driver failed(0xe0000228)
dvi: {Select Best Driver - exit(0xe0000228)}
! dvi: Default installer: failed!
! dvi: Error 0xe0000228: There are no compatible drivers for this
device.
dvi: {DIF_SELECTBESTCOMPATDRV - exit(0xe0000228)} 17:20:43.166
ndv: {Core Device Install}
ndv: Device install status=0xe0000203
ndv: Performing device install final cleanup...
! ndv: Queueing up error report since device installation failed...
ndv: {Core Device Install - exit(0xe0000203)}
ump: Server install process exited with code 0xe0000203 17:20:43.172
<<< Section end 2007/03/04 17:20:43.174
<<< [Exit status: FAILURE(0xe0000203)]

>>> [Device Install (Hardware initiated) -
>>> UMB\UMB&841921d&0&ActiveSyncWPDEnumerator]
>>> Section start 2007/03/05 09:47:59.769
ump: Creating Install Process: DrvInst.exe 09:47:59.778
ndv: Retrieving device info...
ndv: Setting device parameters...
ndv: Building driver list...
dvi: {Build Driver List} 09:48:00.560
dvi: Enumerating INFs from path list 'C:\Windows\INF'
dvi: {Build Driver List - exit(0x00000000)} 09:48:00.884
ndv: Selecting best match...
dvi: 09:48:00.888
dvi: No class installer for 'Unknown driver software package'
dvi: No CoInstallers found
dvi: Default installer: Enter 09:48:00.896
dvi: {Select Best Driver}
! dvi: Selecting driver failed(0xe0000228)
dvi: {Select Best Driver - exit(0xe0000228)}
! dvi: Default installer: failed!
! dvi: Error 0xe0000228: There are no compatible drivers for this
device.
dvi: {DIF_SELECTBESTCOMPATDRV - exit(0xe0000228)} 09:48:00.928
ndv: {Core Device Install}
ndv: Device install status=0xe0000203
ndv: Performing device install final cleanup...
! ndv: Queueing up error report since device installation failed...
ndv: {Core Device Install - exit(0xe0000203)}
ump: Server install process exited with code 0xe0000203 09:48:00.947
<<< Section end 2007/03/05 09:48:00.953
<<< [Exit status: FAILURE(0xe0000203)]


Posted by Rob Ellison on March 5, 2007, 4:12 pm
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I've figured this out... in case anyone has the same issue, I directed the
new hardware wizard to look for drivers in C:\Windows (you'd think it would
be looking there to start with) and it found and installed the necessary
devices. The same thing worked with a Canon Powershot camera that wasn't
recognized by Vista.

Rob

> Hi,
>
> I've been trying to get Windows Mobile Device Center to talk to my
> Cingular 3125. After installing the driver update from
> Unknown Device in Device Manager. The Device Instance Path includes
> ACTIVESYNCWPDENUMERATOR so it looks like this could be the cause of my
> problems. I've disabled my firewall while I'm trying to get this working,
> I've tried chaging the advanced network setting on my phone a number of
> times and I've reinstalled WMDC with the phone in various states without
> any luck. I'm just trying to make a USB connection, this isn't an issue
> with Bluetooth.
>
> When I run WMDC it tries to connect for several minutes and then just says
> "Error". Either a network adaptor or mobile device appears in Device
> Manager after connecting the phone depending on the advanced network
> setting on the device. There's no message in the event log to suggest
> what's going wrong with WMDC.
>
> I can see two failures in setupapi.dev.log after installing the driver
> update (included below). The driver update installer runs without
> displaying errors but towards the end of installation Vista pops up a
> driver install message for the unknown device.
>
> Has anyone experienced anything like this? Any advice on getting this
> working?
>
> Thanks,
>
> Rob
>
>
>>>> [Device Install (Hardware initiated) -
>>>> UMB\UMB&841921d&0&windowsmobiledriverinstaller]
>>>> Section start 2007/03/04 17:20:42.923
> ump: Creating Install Process: DrvInst.exe 17:20:42.929
> ndv: Retrieving device info...
> ndv: Setting device parameters...
> ndv: Building driver list...
> dvi: {Build Driver List} 17:20:42.978
> dvi: Enumerating INFs from path list 'C:\Windows\INF'
> dvi: {Build Driver List - exit(0x00000000)} 17:20:43.158
> ndv: Selecting best match...
> dvi: 17:20:43.159
> dvi: No class installer for 'Unknown driver software package'
> dvi: No CoInstallers found
> dvi: Default installer: Enter 17:20:43.162
> dvi: {Select Best Driver}
> ! dvi: Selecting driver failed(0xe0000228)
> dvi: {Select Best Driver - exit(0xe0000228)}
> ! dvi: Default installer: failed!
> ! dvi: Error 0xe0000228: There are no compatible drivers for this
> device.
> dvi: {DIF_SELECTBESTCOMPATDRV - exit(0xe0000228)} 17:20:43.166
> ndv: {Core Device Install}
> ndv: Device install status=0xe0000203
> ndv: Performing device install final cleanup...
> ! ndv: Queueing up error report since device installation
> failed...
> ndv: {Core Device Install - exit(0xe0000203)}
> ump: Server install process exited with code 0xe0000203 17:20:43.172
> <<< Section end 2007/03/04 17:20:43.174
> <<< [Exit status: FAILURE(0xe0000203)]
>
>>>> [Device Install (Hardware initiated) -
>>>> UMB\UMB&841921d&0&ActiveSyncWPDEnumerator]
>>>> Section start 2007/03/05 09:47:59.769
> ump: Creating Install Process: DrvInst.exe 09:47:59.778
> ndv: Retrieving device info...
> ndv: Setting device parameters...
> ndv: Building driver list...
> dvi: {Build Driver List} 09:48:00.560
> dvi: Enumerating INFs from path list 'C:\Windows\INF'
> dvi: {Build Driver List - exit(0x00000000)} 09:48:00.884
> ndv: Selecting best match...
> dvi: 09:48:00.888
> dvi: No class installer for 'Unknown driver software package'
> dvi: No CoInstallers found
> dvi: Default installer: Enter 09:48:00.896
> dvi: {Select Best Driver}
> ! dvi: Selecting driver failed(0xe0000228)
> dvi: {Select Best Driver - exit(0xe0000228)}
> ! dvi: Default installer: failed!
> ! dvi: Error 0xe0000228: There are no compatible drivers for this
> device.
> dvi: {DIF_SELECTBESTCOMPATDRV - exit(0xe0000228)} 09:48:00.928
> ndv: {Core Device Install}
> ndv: Device install status=0xe0000203
> ndv: Performing device install final cleanup...
> ! ndv: Queueing up error report since device installation
> failed...
> ndv: {Core Device Install - exit(0xe0000203)}
> ump: Server install process exited with code 0xe0000203 09:48:00.947
> <<< Section end 2007/03/05 09:48:00.953
> <<< [Exit status: FAILURE(0xe0000203)]


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