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Treo 700w & Exchange ActiveSync Errors
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Subject Author Date
Treo 700w & Exchange ActiveSync Errors Mike Johnson 01-15-2006
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Posted by Mike Johnson on January 15, 2006, 2:02 am
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 Hi There-

I am attempting to set up a Treo 700w using Exchange ActiveSync. I have
tried this with 3-4 different Exchange 2003 Servers all running SP2, and
continue to get the same errors on the Treo 700w. I have worked with both
Verizon Wireless and Palm support and they are basically saying they are not
sure what the errors represent and are also stating that they are not
documented errors from Microsoft. And of course to talk to Microsoft, it is
a $245 fee. When I use the default SSL connection it acts like it connects to
the server, states it synchronizing, and then fails with error code
0x80072F17. When I uncheck the SSL box, and sync, it takes much longer, and
never really fails, but does state at the bottom of the Treo that is waiting
for network and then I found an error code of 0x80072EFD. Has anyone come
across any of these errors? I'm stumped and have spent countless hours on
this already. Thanks in advance.

Sincerely,

Mike Johnson

Posted by Alex Kim on January 15, 2006, 10:11 pm
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 If your SSL does not match actual server name(outside) it will not work, for
example actual server name is exch.domain.com
and the server name to the outside is blah.domain.com, and SSL is issued to
exch.domain.com. (it will fail at the authentication)

I followed these instructions and setup my exchange sync (if you are not an
exchange admin, you will have to ask your IT deparment)
http://support.microsoft.com/default.aspx?scid=kb;en-us;817379
http://www.geekzone.co.nz/content.asp?contentid=4048

One thing I noticed with 700W is... if activesync is installed on a desktop
machine, and 700w ever synced with exchange through the activesync, it will
try to use USB connection no matter what and will fail to wireless-sync.

To support exchagne sp2 and wireless sync without problem, you will need a
front-end server.

Good luck.

> Hi There-
>
> I am attempting to set up a Treo 700w using Exchange ActiveSync. I have
> tried this with 3-4 different Exchange 2003 Servers all running SP2, and
> continue to get the same errors on the Treo 700w. I have worked with both
> Verizon Wireless and Palm support and they are basically saying they are
> not
> sure what the errors represent and are also stating that they are not
> documented errors from Microsoft. And of course to talk to Microsoft, it
> is
> a $245 fee. When I use the default SSL connection it acts like it connects
> to
> the server, states it synchronizing, and then fails with error code
> 0x80072F17. When I uncheck the SSL box, and sync, it takes much longer,
> and
> never really fails, but does state at the bottom of the Treo that is
> waiting
> for network and then I found an error code of 0x80072EFD. Has anyone come
> across any of these errors? I'm stumped and have spent countless hours on
> this already. Thanks in advance.
>
> Sincerely,
>
> Mike Johnson



Posted by Mike Johnson on January 16, 2006, 5:47 am
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Here is the error I am getting know from my SBS 2003 Exchange Server:

Result:
You have an incorrect SSL certificate common name in the Host Name field.
For example, you may have entered www.tailspintoys.com when the common name
on the certificate is actually www.wingtiptoys.com. Make sure the server
name is entered correctly.

Support Code: 0x80072F06

What am I missing?? Thanks for your help.

Mike

"Alex Kim" wrote:

> If your SSL does not match actual server name(outside) it will not work, for
> example actual server name is exch.domain.com
> and the server name to the outside is blah.domain.com, and SSL is issued to
> exch.domain.com. (it will fail at the authentication)
>
> I followed these instructions and setup my exchange sync (if you are not an
> exchange admin, you will have to ask your IT deparment)
> http://support.microsoft.com/default.aspx?scid=kb;en-us;817379
> http://www.geekzone.co.nz/content.asp?contentid=4048
>
> One thing I noticed with 700W is... if activesync is installed on a desktop
> machine, and 700w ever synced with exchange through the activesync, it will
> try to use USB connection no matter what and will fail to wireless-sync.
>
> To support exchagne sp2 and wireless sync without problem, you will need a
> front-end server.
>
> Good luck.
>
> > Hi There-
> >
> > I am attempting to set up a Treo 700w using Exchange ActiveSync. I have
> > tried this with 3-4 different Exchange 2003 Servers all running SP2, and
> > continue to get the same errors on the Treo 700w. I have worked with both
> > Verizon Wireless and Palm support and they are basically saying they are
> > not
> > sure what the errors represent and are also stating that they are not
> > documented errors from Microsoft. And of course to talk to Microsoft, it
> > is
> > a $245 fee. When I use the default SSL connection it acts like it connects
> > to
> > the server, states it synchronizing, and then fails with error code
> > 0x80072F17. When I uncheck the SSL box, and sync, it takes much longer,
> > and
> > never really fails, but does state at the bottom of the Treo that is
> > waiting
> > for network and then I found an error code of 0x80072EFD. Has anyone come
> > across any of these errors? I'm stumped and have spent countless hours on
> > this already. Thanks in advance.
> >
> > Sincerely,
> >
> > Mike Johnson
>
>
>

Posted by Alex Kim on January 16, 2006, 3:48 pm
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You have an SSL but it is one of the following

1. As I explained already your SSL does not have the right server name.(get
another one)
2. You have a self generated SSL(buy one)
3. SSL is expired.(renew it)

:-)

> Here is the error I am getting know from my SBS 2003 Exchange Server:
>
> Result:
> You have an incorrect SSL certificate common name in the Host Name field.
> For example, you may have entered www.tailspintoys.com when the common
> name
> on the certificate is actually www.wingtiptoys.com. Make sure the server
> name is entered correctly.
>
> Support Code: 0x80072F06
>
> What am I missing?? Thanks for your help.
>
> Mike
>
> "Alex Kim" wrote:
>
>> If your SSL does not match actual server name(outside) it will not work,
>> for
>> example actual server name is exch.domain.com
>> and the server name to the outside is blah.domain.com, and SSL is issued
>> to
>> exch.domain.com. (it will fail at the authentication)
>>
>> I followed these instructions and setup my exchange sync (if you are not
>> an
>> exchange admin, you will have to ask your IT deparment)
>> http://support.microsoft.com/default.aspx?scid=kb;en-us;817379
>> http://www.geekzone.co.nz/content.asp?contentid=4048
>>
>> One thing I noticed with 700W is... if activesync is installed on a
>> desktop
>> machine, and 700w ever synced with exchange through the activesync, it
>> will
>> try to use USB connection no matter what and will fail to wireless-sync.
>>
>> To support exchagne sp2 and wireless sync without problem, you will need
>> a
>> front-end server.
>>
>> Good luck.
>>
>> > Hi There-
>> >
>> > I am attempting to set up a Treo 700w using Exchange ActiveSync. I
>> > have
>> > tried this with 3-4 different Exchange 2003 Servers all running SP2,
>> > and
>> > continue to get the same errors on the Treo 700w. I have worked with
>> > both
>> > Verizon Wireless and Palm support and they are basically saying they
>> > are
>> > not
>> > sure what the errors represent and are also stating that they are not
>> > documented errors from Microsoft. And of course to talk to Microsoft,
>> > it
>> > is
>> > a $245 fee. When I use the default SSL connection it acts like it
>> > connects
>> > to
>> > the server, states it synchronizing, and then fails with error code
>> > 0x80072F17. When I uncheck the SSL box, and sync, it takes much
>> > longer,
>> > and
>> > never really fails, but does state at the bottom of the Treo that is
>> > waiting
>> > for network and then I found an error code of 0x80072EFD. Has anyone
>> > come
>> > across any of these errors? I'm stumped and have spent countless hours
>> > on
>> > this already. Thanks in advance.
>> >
>> > Sincerely,
>> >
>> > Mike Johnson
>>
>>
>>



Posted by Mario_Chan on January 18, 2006, 2:12 pm
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just got off the phone with Palm support.
According to the technician I spoke with said that
50% of the calls are related to this issue and even
though the certificate was issue by verisign is
not one of the CA supported by the new Palm device.
This is is incredible. I also asked if installing it on the
Treo would help and he said " No".


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