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Posted by Robert Barker on November 3, 2007, 11:52 pm
Please log in for more thread options I don't know about the BIOS versions. I'll have to go over to the shop and
check. I do know that the drivers were installed. It was the first thing
that I checked. It's almost as if the touchpad wasn't recognized as a
touchpad and thought it was a mouse....
> Are the drivers for the Synaptics touchpad installed?
>
>> Did they check for the latest bios? Did they check all BIOS settings?
>>
>>> Just bought a new laptop at microCenter the other day. Picked up a
>>> Lenovo 3000 N200 widescreen. It was one of very few still offered with
>>> WIn XP and not Vista. Had something interesting happen with it, though.
>>> One of the things that always annoys me with laptops is that the default
>>> for the touch pad is to have "tapping" enabled. I realize lots of
>>> people like it, but it drives me nuts. Anyway, I went in to the Mouse
>>> Properties panel to turn the thing off. When the panel opened, it
>>> identified the device as a normal PS2 Mouse. Even had the picture of
>>> the mouse on it. That was in the "Buttons" tab. Went to the "Device
>>> Settings" tab and it also said I had a mouse, not a Synaptics device.
>>> Clicking on "Settings" in that tab only showed the options for the
>>> "Buttons". Fine, I'd seen that before and it usually indicates that the
>>> wrong driver was installed. Downloaded and installed the driver from
>>> the Lenovo site but nothing changed. Went into the "Hardware" tab and
>>> it showed that the device was a Synaptic device and gave the date for
>>> the current driver. Nothing I did made the thing realize I had a
>>> touchpad and not a mouse. Today, I finally gave up and went back to the
>>> shop. The first tech support guy couldn't do any more than I did.
>>>
>>> Curious, I went over to the display unit. This one displayed what I
>>> expected! It showed a touchpad everywhere, and gave me the right
>>> options in the Settings tab. The drivers and the dates were the same on
>>> my machine and the display. Brought the tech guy over and showed him
>>> the difference between the 2 machines. Nothing he tried could get mine
>>> to display the right options. Nothing could get it to recognize it had
>>> a touchpad and not a mouse. Pulling at straws, he pulled the drive out
>>> of the demo box and put it in my box. It STILL showed that it had a
>>> mouse, not a touchpad! Put my drive in the demo box and it the demo
>>> machine displayed properly! They got 2 different machines out of stock
>>> and they both displayed mice, not touchpads! After spending nearly a
>>> day messing with the things, they didn't manage to get any farther. I
>>> understand they even called Lenovo and their tech support knew of no
>>> problems. (I would have called but they wanted $100 for an "after sale"
>>> service phone call!) Anyway, I told the shop I'd take the demo box as it
>>> had only been on display for a couple weeks. They moved my drive into
>>> it and I went on my way.
>>>
>>> But I'm still curious. Does anyone know what was going on? The tech
>>> guys figured some sort of hardware problem since swapping drives around
>>> and changing drivers didn't make any difference. It's a great box
>>> otherwise, but I beat on this problem for 2 days! I've been around for
>>> a while and built lots of computers having built my first PC from
>>> Heathkit. I probably still have a CPM cassette tape around here
>>> somewhere. The paper tapes disintegrated some time ago! Seen tons of
>>> weird stuff but this had me buffaloed...
>>>
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