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Posted by RoastedBillyGoates on June 15, 2005, 6:35 pm
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Ok, so a replacement Toshiba HD dies.
I go to toshiba.com, and get to
http://www.toshiba.com/tai-new/Support.jsp, where all the links
relating to storage devices are broken. I figure out how to fix the
broken link, and end up at
http://sdd.toshiba.com/main.aspx?Path=810000000007000000010000659800000000/810000000111000000010000659C00000000/810000000109000000010000659C00000000
Which has contact info for the company that Toshiba has outsourced all
its HD warranty service handling to. This contact info does NOT
includethe company's website. So I wait 'till business hours and call.
I finally get told that I must go to the website, and fill out this
form:
http://www.pcs-sj.com/rma.htm .
The form does NOT support SSL, but requires I provide my credit card
information, if I want to get the replacement before Christmas.
Oh, and guess how they process this form (with my complete credit card
information in it, if I'd provided it)? They *email* it to
sdd@pcs-sj.com!
Ok, so I filled out the form a day and a half ago, and I still haven't
heard back from them.
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