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Posted by Paul G. Tobey [eMVP] on May 15, 2006, 2:44 pm
Please log in for more thread options 1. Plug the phone directly into a USB port on the computer, *not* into a USB
hub.
2. If you have two USB cables that will work with the Mini-USB port on the
device, try both cables.
3. Disable the Windows XP firewall, if that's what you are using (or at
least enable exceptions in the settings). If that's *not* what you are
using, what *are* you using?
4. Disable or uninstall virus scanning software, if the software scans
everything going into the PC. That is, if you are scanning all network
traffic, this can interfere with ActiveSync.
5. Are you using a virtual private network (VPN), to connect to, maybe, your
work network from home or something of that sort?
The phone (I have an iMate K-Jam), works fine, generally, with Active Sync
4.2beta, so I don't see any problem being the fault of Active Sync, although
there are lots of opportunities for other network, firewall, and virus
software to interfere.
Paul T.
> Hi,
> Here is my issue..............
> I have a T - Mobile MDA(love the phone), installed on my Dell home
> computer
> is the Active Sync 4.2 Beta. When I first got my phone it worked fine. I
> had installed the software on my computer that caem with the
> phone(Activesync
> 4.1) After a few times of syncing the device it stopped. I then
> downloaded
> the Beta version and it worked fine for about 2 days. Now here the
> probelm:
> My computer recognizes the device when it is connected to the USB cable.
> When I click on "My COmputer" and click on the "mobile Device" icon the
> widow
> is empty as if the device has nothing on it ( there is information on the
> device so the folders should show up)
> When I click on the icon for Activesync(which is now the beat version and
> not the software that came with the phone) it attempts to connect with the
> device but is not able to. The message I receive is "device not
> detected".
> This is so frustrating.
> Can anyone please help me figure out what is wrong?
>
> Thanks
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