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Subject Author Date
The Planet has a major data center problem Jerry Stuckle 06-03-2008
Posted by Jerry Stuckle on June 3, 2008, 2:39 pm
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 The Planet suffered a major outage over the weekend at one of their
Houston sites, and many systems are still down. It can happen to
anyone, but it looks like they're doing everything they can to get it
working.

If you're interested, here's a rundown on what happened (read bottom to
top):

http://service-update.theplanet.com/

--
==================
Remove the "x" from my email address
Jerry Stuckle
JDS Computer Training Corp.
jstucklex@attglobal.net
==================

Posted by SAZ on June 3, 2008, 5:21 pm
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 jstucklex@attglobal.net says...
> The Planet suffered a major outage over the weekend at one of their
> Houston sites, and many systems are still down. It can happen to
> anyone, but it looks like they're doing everything they can to get it
> working.
>
> If you're interested, here's a rundown on what happened (read bottom to
> top):
>
> http://service-update.theplanet.com/
>
>
What impresses me is the immediate description of the problem and what
is being done to remedy it. Some of these updates are only 30 minutes
apart.

Outstanding Customer Service (and no, I am not affiliated with them,
just an impressed outsider)

Posted by Tina Peters on June 3, 2008, 8:02 pm
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> jstucklex@attglobal.net says...
>> The Planet suffered a major outage over the weekend at one of their
>> Houston sites, and many systems are still down. It can happen to
>> anyone, but it looks like they're doing everything they can to get it
>> working.
>>
>> If you're interested, here's a rundown on what happened (read bottom to
>> top):
>>
>> http://service-update.theplanet.com/
>>
>>
> What impresses me is the immediate description of the problem and what
> is being done to remedy it. Some of these updates are only 30 minutes
> apart.
>
> Outstanding Customer Service (and no, I am not affiliated with them,
> just an impressed outsider)


I agree. Personally, I don't care much for TP. I do think they handled
this situation amazingly well. Kudos to them for keeping everyone informed.

--
Tina Peters
AxisHOST.com
Serving the web since 1997


Posted by Red E. Kilowatt on June 4, 2008, 12:02 am
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MPG.22af71cbd8542167989738@newsgroups.comcast.net,

> What impresses me is the immediate description of the problem and what
> is being done to remedy it. Some of these updates are only 30 minutes
> apart.
>
> Outstanding Customer Service (and no, I am not affiliated with them,
> just an impressed outsider)

I'd be more impressed if I hadn't had the experience of losing my email
forwarding for a month because of their failure to respond promptly to
being added to the spam block list.

--
Red




Posted by Dave Kelly on June 4, 2008, 10:12 pm
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My web page was up as early as Monday 9 pm.


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