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Posted by ml on June 17, 2005, 7:47 am
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Hi David,
On the machine that is experiencing problems, the highlight viewer shows
when I click that icon on the toolbar and my search terms are highlighted
when I click highlight.
This is very strange. Is there any way to totally remove the toolbar and
reintall it? I have already tried uninstalling it, rebooting, and
resintalling but that does not help. Recall that I had an older version of
the MSN toolbar (pre-tab version). Could something be hanging around from
that version that is interfering with the tabs being displayed?
ml
"David Walters [MSFT]" wrote:
> ml -
>
> Tabbed Browsing and the MSN Search Toolbar should work correctly in SP1. On
> the machine experiencing the problems, does Highlight viewer work correctly?
> (IE, when you press viewer, is it displayed. When you press highligh, are
> your search terms highlighted?) This feature uses the same method to load
> as Tabbed Browsing, so it would be helpful to know if this is working.
> (Popup Blocker and Form Fill also use the same loading technology)
>
> -David
>
> "ml" wrote:
>
> > Steven,
> >
> > You are correct. The computer where the tabs do not work (and I cannot see
> > Manage Add-ons) has SP1. The computer where it is working has SP2.
> >
> > Is Windows XP SP2 required for proper operation of the tabs? The system
> > requirements link on toolbar.msn.com doesn't specify that it is.
> >
> > Thanks,
> >
> > ml
> >
> > "Steven Ickman [MSFT]" wrote:
> >
> > > I believe the "Manage Add-ons" option was added as part of XP SP2. If you
> > > don't see this option then I'm assuming you're running XP SP1 or maybe
even
> > > XP Gold.
> > >
> > > -Steve [MSFT]
> > >
> > > "ml" wrote:
> > >
> > > > David,
> > > >
> > > > I cannot see the IE's Options->Manage Add-ons dialog. This was one of
the
> > > > differences between the computer that works and the one that doesn't
that I
> > > > pointed out in an earlier message.
> > > >
> > > > ml
> > > >
> > > > "David Walters [MSFT]" wrote:
> > > >
> > > > > Ml -
> > > > >
> > > > > After some more investigation, there is a case where MSN Search
Toolbar will
> > > > > show, but the tabbed browsing bar will not.
> > > > >
> > > > > Go into IE's Options->Manage Add-ons dialog.
> > > > >
> > > > > Make sure that 'MSN Search Toolbar' and 'MSN Search Toolbar Helper'
are both
> > > > > enabled.
> > > > >
> > > > > "David Walters [MSFT]" wrote:
> > > > >
> > > > > > ml -
> > > > > >
> > > > > > Can you compare the following registry keys on two two machines:
> > > > > > HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSN Apps\Tabs
> > > > > >
> > > > > > Also, is the install Dir pointing to the correct location of
msntab.dll?
> > > > > > Do you see a 'Tabbed Browsing' entry in the MSN Search Toolbar
options
> > > > > > application?
> > > > > >
> > > > > > -david
> > > > > >
> > > > > > "ml" wrote:
> > > > > >
> > > > > > > Yes. The MSN Search Toolbar displays correctly but nothing appears
under it
> > > > > > > (where the tabs are supposed to be).
> > > > > > >
> > > > > > > I have gotten this working on another computer without an issue.
The only
> > > > > > > difference is that on the computer where the tabs do not display,
I had an
> > > > > > > older version of the MSN Search Toolbar installed. I did, however,
remove
> > > > > > > that and restarted the computer before installing the MSN Search
Toolbar with
> > > > > > > tabs.
> > > > > > >
> > > > > > > Another thing that may be of interest is that I do not see the
"Manage
> > > > > > > Add-ons..." menu in the Tools menu on the computer where the tabs
are not
> > > > > > > displaying.
> > > > > > >
> > > > > > >
> > > > > > > "David Walters [MSFT]" wrote:
> > > > > > >
> > > > > > > > ml -
> > > > > > > >
> > > > > > > > Is the MSN Search Toolbar displaying correctly?
> > > > > > > >
> > > > > > > > -David
> > > > > > > > "ml" wrote:
> > > > > > > >
> > > > > > > > > There seems to be an issue with the tabbed browsing
functionality in the
> > > > > > > > > latest MSN Search Toolbar. I have read previous posts where
the solution
> > > > > > > > > suggested was to ensure Enable third-party plugins was enabled
in
> > > > > > > > > Tools->Options. I have done this and still no tabs. I have
seen other people
> > > > > > > > > encounter the same issue.
> > > > > > > > >
> > > > > > > > > Does anyone have any more information about this? Any
suggestions to get
> > > > > > > > > tabs to work? Is there anything any of us experiencing these
issues can do to
> > > > > > > > > help MSN track down the root cause?
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