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Posted by tcraig on June 15, 2008, 9:43 pm
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> > tcr...@gmail.com wrote:
> >> Hi,
>
> >> We have a user here who complains that occasionally when he docks his
> >> Lenovo T61 laptop (running WinXP), it will shut off and he can't power
> >> it back up.
>
> >> This guy frequently works from home, and instead of putting his laptop
> >> in hibernate or shutting it off, we'll put it in Sleep mode, and bring
> >> it back to the office. =A0When he gets in, he'll plug it into the
> >> ThinkPad Advanced Docking Station and power it back up. =A0Apparently,
> >> it will sometimes just shut off completely, and he can't get it to
> >> start back up. =A0The only way he can get it to run again is to pull th=
e
> >> battery and reseat it. =A0This, of course, defeats the purpose of using=
> >> sleep.
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> >> He's downloaded the ThinkVantage updates, and I'd assume Windows
> >> updates as well. =A0I saw on Lenovo's website there's an issue with som=
e
> >> of the docks where a static discharge from the docking station might
> >> cause something similar to this to happen, but it's not applicable to
> >> this case since the rubber caps are already installed on it.
>
> >> Has anyone else had a similar experience?
>
> >> tc
> > =A0 Sleep mode has problems as far back as I can remember. =A0Change the=
> > default to hibernate. =A0It only takes a few seconds longer, and it's MU=
CH
> > more reliable. =A0If he complains, tell him it's either that or live wit=
h
> > the sleep mode problems. =A0SP3 MIGHT help if he hasn't installed that,
> > but if it doesn't, go with the hibernate default.
>
> I agree with Hula , but might add : =A0next time this user comes in to his=
> office, have him power up OUTSIDE of the docking station. Just to see -
> does THAT work OK ? i. e. - is he hitting the spacebar or whatever 'wake
> up procedure' is. =A0Try another person's docking station - Still fails
> there ? =A0 Note - does this guy have that many apps open that he can't
> reboot. ( I know - I know - I've been there and your job is not to ask
> that, but note 'what is he doing on PC when he arrives ? )
> I suspect this PC has 2 configs - one for dock and one for portable mode.
> He put it into sleep as portable and waking up as docked. If fails on
> second dock, just explain that booting uses different profiles and windows=
> LAST saw a local kb, keypad mouse etc - then asks - where'd they go ? Let
> me look ... hang ...
> Reboot recognizes different profile =3D =A0Oh, they're now in dock ! That'=
s
> the reason FOR profiles- Hide quoted text -
>
> - Show quoted text -
Thanks to both of you for the advice. Bobb, the problem with your
suggestion about what happens when he powers it up out of the dock is
that it doesn't happen every time. So if he powers it up out of the
dock and it works fine, I can't necessarily guarantee it will happen
again next time. I did have the idea to swap out his docking station
to see if it happens with a different one. One thing I saw on
Lenovo's website is that these mini docks have a tendency to make the
laptop crap out on bootup because of a static discharge, so the dock
requires little rubber caps... Unfortunately, his has those caps on,
so I was more curious if anyone knows if this is a pretty consistent
problem with this model laptop or anything.
Thanks again for the recommendations, guys!
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