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Sync removes notes from appointments, contacts, tasks on PocketPC

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Subject Author Date
Sync removes notes from appointments, contacts, tasks on PocketPC Hendrik Seliger 07-30-2008
Posted by Hendrik Seliger on July 30, 2008, 7:03 am
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Hi!
Suddenly a few days ago, after months of trouble-free operation, I found
that notes went missing from the PocketPC copy of appointment, contacts, and
tasks. The notes are still in the Exchange-version, but on synchronization
they seem to get stripped and the PocketPC has the correct item, just no note
attached.

Device is a HTC Touch Cruise (so WM6), synchronizing directly with an
Exchange 2003 server (SBS2003).

What I established is:
- normal sync works
- notes entered on Exchange (via Outlook or OWA) are on Exchange, but do not
make it to the PPC
- notes entered on the PPC make it actross to Exchange, but on the next
synchronization seem to be removed from the PPC version
- If I add a note on the PPC to an exisiting item, that note will overwrite
without question the Exchange version

The latter has me worried, as an item may lose all notes if I touch on the
PPC the note field of an item with a note attached in the Exchange version.

I also tried to reestablish the partnership, resyncing all content, syncing
only the tasks (100-odd tasks with only a handful of notes, all only a few
words).

Does anyone have an idea what could cause this and how I could fix it? With
all the applications I have on the PPC, I don't want to try a hard reset just
for the fun of it, unless I am sure it will fix, which I am not.

Appreciate any help!! Thanks!!!

Hendrik

Posted by Chris De Herrera on August 1, 2008, 9:06 pm
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Hi,
Are there over 16k bytes of notes or attachments embedded in the notes
field?


--
Chris De Herrera
http://www.pocketpcfaq.com
http://www.pocketpctalk.com
http://www.tabletpctalk.com
http://www.mobilitytalk.com

> Hi!
> Suddenly a few days ago, after months of trouble-free operation, I found
> that notes went missing from the PocketPC copy of appointment, contacts,
> and
> tasks. The notes are still in the Exchange-version, but on synchronization
> they seem to get stripped and the PocketPC has the correct item, just no
> note
> attached.
>
> Device is a HTC Touch Cruise (so WM6), synchronizing directly with an
> Exchange 2003 server (SBS2003).
>
> What I established is:
> - normal sync works
> - notes entered on Exchange (via Outlook or OWA) are on Exchange, but do
> not
> make it to the PPC
> - notes entered on the PPC make it actross to Exchange, but on the next
> synchronization seem to be removed from the PPC version
> - If I add a note on the PPC to an exisiting item, that note will
> overwrite
> without question the Exchange version
>
> The latter has me worried, as an item may lose all notes if I touch on the
> PPC the note field of an item with a note attached in the Exchange
> version.
>
> I also tried to reestablish the partnership, resyncing all content,
> syncing
> only the tasks (100-odd tasks with only a handful of notes, all only a few
> words).
>
> Does anyone have an idea what could cause this and how I could fix it?
> With
> all the applications I have on the PPC, I don't want to try a hard reset
> just
> for the fun of it, unless I am sure it will fix, which I am not.
>
> Appreciate any help!! Thanks!!!
>
> Hendrik


Posted by Hendrik Seliger on August 2, 2008, 12:58 am
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Negative. As I wrote above, I reduced the sync to only the tasks with only a
few words in the notes. And the sync stripped completely all notes fields of
all appointments, tasks, contacts.

In the meantime (as I could not find a better idea) I did a hard reset and
reinstalled everything. Cost me one evening, but all the notes are back.
Still would like to know what caused it, as there must be a simpler and
quicker way of doing this.

Cheers,
Hendrik

"Chris De Herrera" wrote:

> Hi,
> Are there over 16k bytes of notes or attachments embedded in the notes
> field?
>
>
> --
> Chris De Herrera
> http://www.pocketpcfaq.com
> http://www.pocketpctalk.com
> http://www.tabletpctalk.com
> http://www.mobilitytalk.com
>
> > Hi!
> > Suddenly a few days ago, after months of trouble-free operation, I found
> > that notes went missing from the PocketPC copy of appointment, contacts,
> > and
> > tasks. The notes are still in the Exchange-version, but on synchronization
> > they seem to get stripped and the PocketPC has the correct item, just no
> > note
> > attached.
> >
> > Device is a HTC Touch Cruise (so WM6), synchronizing directly with an
> > Exchange 2003 server (SBS2003).
> >
> > What I established is:
> > - normal sync works
> > - notes entered on Exchange (via Outlook or OWA) are on Exchange, but do
> > not
> > make it to the PPC
> > - notes entered on the PPC make it actross to Exchange, but on the next
> > synchronization seem to be removed from the PPC version
> > - If I add a note on the PPC to an exisiting item, that note will
> > overwrite
> > without question the Exchange version
> >
> > The latter has me worried, as an item may lose all notes if I touch on the
> > PPC the note field of an item with a note attached in the Exchange
> > version.
> >
> > I also tried to reestablish the partnership, resyncing all content,
> > syncing
> > only the tasks (100-odd tasks with only a handful of notes, all only a few
> > words).
> >
> > Does anyone have an idea what could cause this and how I could fix it?
> > With
> > all the applications I have on the PPC, I don't want to try a hard reset
> > just
> > for the fun of it, unless I am sure it will fix, which I am not.
> >
> > Appreciate any help!! Thanks!!!
> >
> > Hendrik
>
>

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