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Sync error error after "Looking for Changes"

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Sync error error after "Looking for Changes" MNCarstens 07-20-2005
Posted by MNCarstens on July 20, 2005, 8:31 pm
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I have a Siemens SX66 from Cingular running Mobile 2003 and a laptop running
XP SP2, Outlook 2003, and ActiveSync 3.8 and I can't get them to sync. The
PC's ActiveSync shows the "Looking for Changes" message and then it shows a
quick "Syncronization Error" message and then it goes to "Not Connected". I
have been diagnosing this for several weeks with no solution in sight. I
have an old IPAQ that syncs just fine with this PC. I have taken the SX66 to
two other PC's, both with fresh images and new installs of ActiveSync and get
the same thing. I have hard reset the handheld and soft reset it several
times. I have switched from the cradle to a direct cable so I could try the
serial port. I have checked all of my pst files with scanpst to resolve any
errors that existed. It seems a few other people have had an issue that was
similar and it seems to have magically resolved itself but mine just keeps
hanging around. Cingular tried telling me that I needed their data service
to make it work so I tried that even though it didn't make any sense but that
didn't fix it either. Cingular and Siemens tell me to call Microsoft but
I'll try here first.


Posted by MNCarstens on August 10, 2005, 1:32 pm
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I finally got it to work although I can't believe the solution. If you've
gotten this far in the thread I hope that you have an SD card in the phone
because that was the whole problem for me. I don't know how it works but if
I have my SD card inserted when I connect the phone to the PC, it will error
out every time. If I don't have the card in when I connect, it works just
fine. Obviously, this appears to be a problem for Siemens to resolve but
simply removing the card (as foolish as that sounds) may get you through this
issue. Thanks for the assists and I hope that this solution helps someone.

"MNCarstens" wrote:

> I have a Siemens SX66 from Cingular running Mobile 2003 and a laptop running
> XP SP2, Outlook 2003, and ActiveSync 3.8 and I can't get them to sync. The
> PC's ActiveSync shows the "Looking for Changes" message and then it shows a
> quick "Syncronization Error" message and then it goes to "Not Connected". I
> have been diagnosing this for several weeks with no solution in sight. I
> have an old IPAQ that syncs just fine with this PC. I have taken the SX66 to
> two other PC's, both with fresh images and new installs of ActiveSync and get
> the same thing. I have hard reset the handheld and soft reset it several
> times. I have switched from the cradle to a direct cable so I could try the
> serial port. I have checked all of my pst files with scanpst to resolve any
> errors that existed. It seems a few other people have had an issue that was
> similar and it seems to have magically resolved itself but mine just keeps
> hanging around. Cingular tried telling me that I needed their data service
> to make it work so I tried that even though it didn't make any sense but that
> didn't fix it either. Cingular and Siemens tell me to call Microsoft but
> I'll try here first.


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