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Posted by andybobbydaniels on May 1, 2008, 4:37 pm
Please log in for more thread options > Hi Andrew,
>
> Disconnect your device. Then open any Office application and try running
> the Diagnostics under Help menu. Following which you might also want to run
> a repair/reinstall of ActiveSync and check if it helps resolve your problem.
>
> --
> Regards,
> Raj Pillai
> Microsoft MVP - Mobile Deviceshttp://www.pocketpcfaq.com/raj
>
>
>
> >> Hi Andrew,
>
> >> Try copying the contents of the Excel file into a new blank spreadsheet
> >> and
> >> see if the issue persists.
>
> >> --
> >> Regards,
> >> Raj Pillai
> >> Microsoft MVP - Mobile Deviceshttp://www.pocketpcfaq.com/raj
>
>
>
> >> > I've had a HTC touch Dual for a few months now. I sync that to my home
> >> > computer and also my work computer. Everything has been going fine
> >> > until yesterday.
> >> > I made a change to an Excel spreadsheet on my home PC I have in My
> >> > Documents on my phone which is synced up.
> >> > When I got into work the file was no longer there and when I checked
> >> > wasn't on the phone. Fortunately I recovered the file out of my
> >> > Recycle Bin on my work computer. When I checked my home computer I
> >> > couldn't find it anywhere.
> >> > I restored the file on my home computer and made some changes to it on
> >> > there. When ActiveSync synced it complained there were a conflict
> >> > which needed resolving. I resolved it and left it at that.
> >> > Later on I made another change to the file and I got the same stand
> >> > unresolved item box. At this point I thought ActiveSync had got itself
> >> > into a mess like it sometimes does and I decided to delete the
> >> > partnerships and start again.
> >> > I deleted the partnerships off my phone and also the ones on my work
> >> > and home computer.
> >> > I then created a new partnership and synced up my phone again to my
> >> > work and home computer.
> >> > After doing this I made a change to the spreadsheet and the same
> >> > problem occurred. At this point I decided desperate times call for
> >> > desperate measures. I did a hard reset on my phone, uninstalled
> >> > ActiveSync and reinstalled it.
>
> >> > And guess what, it's still happening!
>
> >> > I've tried creating a txt file and seeing if that's effected but its
> >> > fine. I can make changed to that and there are no syncing issues. I've
> >> > tried it with new spreadsheet files (both xls and xlsx files format)
> >> > and word documents and you get the same problem.
>
> >> > Can any kind soul please help me as I'm lost at sea with this one?
>
> >> > Many Thanks
>
> >> > Andrew
>
> > Thanks for the answer but I've already tried that. I've created brand
> > new Excel and Word files and I get the same problem. I've now tried my
> > home PC and it does the exactly same thing. Any further suggestions?
Which Diagnostics are you talking about? I'm using Office 2007. I
reinstalled ActiveSync and also deleted all the log files out of the
Temp folder to no avail.
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