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Posted by Chris De Herrera on July 16, 2005, 5:35 pm
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Hi,
The problem is with the names of the folders when you installed
applications. Be careful when renaming folders because it affects the
applications that are installed in them. I suggest identifying which folders
in C:\Program Files contains the word Microsoft in them and consider
uninstalling the other application, reinstalling ActiveSync, testing
synchronization and then reinstalling the other application.
--
Chris De Herrera
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>
> Recently did new XP install, including ActiveSync 3.8 & hard re-set of PDA
> device and installed Microsoft Outlook 2000. Everything was syncing and
> working fine. Using XP Home, AXIM 5 & Pocket PC 2002.
>
> Now when I sync I get the error message:
> "Active Sync cannot log on to MS Outlook. Make sure Outlook is installed &
> functioning correctly. You could have a conflict due to two folders on
> this computer are named C:\Program Files/Microsoft and C:\Program
> Files\Microsoft Office. If so. rename the C;\Program Files\Microsoft
> folder so that it does not contain the word "Microsoft." If this folder
> contains subfolders, you may need to reinstall programs in the renamed
> folder."
>
> The interesting this is that "AvantGo" & "My Inbox" sync successfully but
> contacts, calendar do not sync successfully
>
> Is this safe to do what the error message suggests ? Where exactly do I
> find these folders? Why all of a sudden would this error message occur
> after working fine?
>
>
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