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Sprint PPC-6700 Phone & ASync --- MAJOR PROBLEMS

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Sprint PPC-6700 Phone & ASync --- MAJOR PROBLEMS PizzaHEMI 02-22-2006
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Posted by PizzaHEMI on February 22, 2006, 1:04 pm
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Hello All:

I am about to throw these phones out the window. I used to own a HP4700
(two of them) and had NO problems with assigning relationships and
syncing....but now with the phones I have problems:

1. AS 4.1
2. Phones: Sprint PPC-6700

Problem:
When I sync for the first time it assigns a relationship name of
WM_HP_Administ1 and places a folder shortcut on the desktop with the same
name.
When I then connect phone 2 for initial syncing it gives it a name of
WM_HP_Administ2....AND THEN DELETES THE FIRST PHONES RELATIONSHIP.

If you look at BOTH of the phones you will see:

PHONE 1: Windows PC Synchronized (date & time)
PHONE 2: Windows PC Synchronized (date & time)

I NEVER have the ability to sync BOTH of the phones independently.

What Have I tried:
1. Removing ALL references of relationships on both the phones and computer
2. Uninstalling AS
3. HARD resetting the phones
4. Trying to resync
5. Called Sprint...they have no idea
6. Tried other forums and all that was suggested was to reset the
phones....been there done that
7. CANNOT FIND ANY WAY OF CONTACTING MS...THE PEOPLE THAT WROTE THE
PROGRAM.

Please Assist!

Please reply via email since I have the ability to check email from remote
locations....but not newsgroups.

Steve



Posted by Chris De Herrera on February 22, 2006, 2:37 pm
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Hi,
Have you tried renaming the 6700 (start - settings - system - about - device
id) before connecting the second one?

Also, did you use a backup and restore to make the 6700's the same?


--
Chris De Herrera
http://www.pocketpcfaq.com
http://www.tabletpctalk.com
http://www.pocketpctalk.com
http://www.mobilitytalk.com

ActiveSync 4.x Troubleshooting Guide -
http://www.pocketpcfaq.com/faqs/activesync/tshoot-as4x.htm

> Hello All:
>
> I am about to throw these phones out the window. I used to own a HP4700
> (two of them) and had NO problems with assigning relationships and
> syncing....but now with the phones I have problems:
>
> 1. AS 4.1
> 2. Phones: Sprint PPC-6700
>
> Problem:
> When I sync for the first time it assigns a relationship name of
> WM_HP_Administ1 and places a folder shortcut on the desktop with the same
> name.
> When I then connect phone 2 for initial syncing it gives it a name of
> WM_HP_Administ2....AND THEN DELETES THE FIRST PHONES RELATIONSHIP.
>
> If you look at BOTH of the phones you will see:
>
> PHONE 1: Windows PC Synchronized (date & time)
> PHONE 2: Windows PC Synchronized (date & time)
>
> I NEVER have the ability to sync BOTH of the phones independently.
>
> What Have I tried:
> 1. Removing ALL references of relationships on both the phones and
> computer
> 2. Uninstalling AS
> 3. HARD resetting the phones
> 4. Trying to resync
> 5. Called Sprint...they have no idea
> 6. Tried other forums and all that was suggested was to reset the
> phones....been there done that
> 7. CANNOT FIND ANY WAY OF CONTACTING MS...THE PEOPLE THAT WROTE THE
> PROGRAM.
>
> Please Assist!
>
> Please reply via email since I have the ability to check email from remote
> locations....but not newsgroups.
>
> Steve
>



Posted by PizzaHEMI on February 23, 2006, 12:16 am
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NOTHING works....infact I spent time with Audiovox on the phone today and
they are stumped.

Then again a Sprint tech told me to add voice-dialing to my service and it
would rid the sync problems.

HAHAHAHAHAHAHAHA


> Hi,
> Have you tried renaming the 6700 (start - settings - system - about -
> device id) before connecting the second one?
>
> Also, did you use a backup and restore to make the 6700's the same?
>
>
> --
> Chris De Herrera
> http://www.pocketpcfaq.com
> http://www.tabletpctalk.com
> http://www.pocketpctalk.com
> http://www.mobilitytalk.com
>
> ActiveSync 4.x Troubleshooting Guide -
> http://www.pocketpcfaq.com/faqs/activesync/tshoot-as4x.htm
>
>> Hello All:
>>
>> I am about to throw these phones out the window. I used to own a HP4700
>> (two of them) and had NO problems with assigning relationships and
>> syncing....but now with the phones I have problems:
>>
>> 1. AS 4.1
>> 2. Phones: Sprint PPC-6700
>>
>> Problem:
>> When I sync for the first time it assigns a relationship name of
>> WM_HP_Administ1 and places a folder shortcut on the desktop with the same
>> name.
>> When I then connect phone 2 for initial syncing it gives it a name of
>> WM_HP_Administ2....AND THEN DELETES THE FIRST PHONES RELATIONSHIP.
>>
>> If you look at BOTH of the phones you will see:
>>
>> PHONE 1: Windows PC Synchronized (date & time)
>> PHONE 2: Windows PC Synchronized (date & time)
>>
>> I NEVER have the ability to sync BOTH of the phones independently.
>>
>> What Have I tried:
>> 1. Removing ALL references of relationships on both the phones and
>> computer
>> 2. Uninstalling AS
>> 3. HARD resetting the phones
>> 4. Trying to resync
>> 5. Called Sprint...they have no idea
>> 6. Tried other forums and all that was suggested was to reset the
>> phones....been there done that
>> 7. CANNOT FIND ANY WAY OF CONTACTING MS...THE PEOPLE THAT WROTE THE
>> PROGRAM.
>>
>> Please Assist!
>>
>> Please reply via email since I have the ability to check email from
>> remote locations....but not newsgroups.
>>
>> Steve
>>
>
>



Posted by Chris De Herrera on February 23, 2006, 2:41 pm
Please log in for more thread options
Hi,
Would you please post the rom information from the Sprint PPC-6700 by
launching the Device Info applet in Control Panel > System.

Sincerely,

--
Chris De Herrera
http://www.pocketpcfaq.com
http://www.tabletpctalk.com
http://www.pocketpctalk.com
http://www.mobilitytalk.com

ActiveSync 4.x Troubleshooting Guide -
http://www.pocketpcfaq.com/faqs/activesync/tshoot-as4x.htm

> NOTHING works....infact I spent time with Audiovox on the phone today and
> they are stumped.
>
> Then again a Sprint tech told me to add voice-dialing to my service and it
> would rid the sync problems.
>
> HAHAHAHAHAHAHAHA
>
>
>> Hi,
>> Have you tried renaming the 6700 (start - settings - system - about -
>> device id) before connecting the second one?
>>
>> Also, did you use a backup and restore to make the 6700's the same?
>>
>>
>> --
>> Chris De Herrera
>> http://www.pocketpcfaq.com
>> http://www.tabletpctalk.com
>> http://www.pocketpctalk.com
>> http://www.mobilitytalk.com
>>
>> ActiveSync 4.x Troubleshooting Guide -
>> http://www.pocketpcfaq.com/faqs/activesync/tshoot-as4x.htm
>>
>>> Hello All:
>>>
>>> I am about to throw these phones out the window. I used to own a HP4700
>>> (two of them) and had NO problems with assigning relationships and
>>> syncing....but now with the phones I have problems:
>>>
>>> 1. AS 4.1
>>> 2. Phones: Sprint PPC-6700
>>>
>>> Problem:
>>> When I sync for the first time it assigns a relationship name of
>>> WM_HP_Administ1 and places a folder shortcut on the desktop with the
>>> same name.
>>> When I then connect phone 2 for initial syncing it gives it a name of
>>> WM_HP_Administ2....AND THEN DELETES THE FIRST PHONES RELATIONSHIP.
>>>
>>> If you look at BOTH of the phones you will see:
>>>
>>> PHONE 1: Windows PC Synchronized (date & time)
>>> PHONE 2: Windows PC Synchronized (date & time)
>>>
>>> I NEVER have the ability to sync BOTH of the phones independently.
>>>
>>> What Have I tried:
>>> 1. Removing ALL references of relationships on both the phones and
>>> computer
>>> 2. Uninstalling AS
>>> 3. HARD resetting the phones
>>> 4. Trying to resync
>>> 5. Called Sprint...they have no idea
>>> 6. Tried other forums and all that was suggested was to reset the
>>> phones....been there done that
>>> 7. CANNOT FIND ANY WAY OF CONTACTING MS...THE PEOPLE THAT WROTE THE
>>> PROGRAM.
>>>
>>> Please Assist!
>>>
>>> Please reply via email since I have the ability to check email from
>>> remote locations....but not newsgroups.
>>>
>>> Steve
>>>
>>
>>
>
>



Posted by PizzaHEMI on February 24, 2006, 11:15 am
Please log in for more thread options
Storage - 31.17
Program - 29.86

I was on the phone again with the Starcom tech and the same thing has now
happened to him....they have no idea what is going on.

BTW...the memory readings are proper since the units only have the OEM
programs installed....completed a hard reset and only tried to sync files
and nothing else.
> Hi,
> Would you please post the rom information from the Sprint PPC-6700 by
> launching the Device Info applet in Control Panel > System.
>
> Sincerely,
>
> --
> Chris De Herrera
> http://www.pocketpcfaq.com
> http://www.tabletpctalk.com
> http://www.pocketpctalk.com
> http://www.mobilitytalk.com
>
> ActiveSync 4.x Troubleshooting Guide -
> http://www.pocketpcfaq.com/faqs/activesync/tshoot-as4x.htm
>
>> NOTHING works....infact I spent time with Audiovox on the phone today and
>> they are stumped.
>>
>> Then again a Sprint tech told me to add voice-dialing to my service and
>> it would rid the sync problems.
>>
>> HAHAHAHAHAHAHAHA
>>
>>
>>> Hi,
>>> Have you tried renaming the 6700 (start - settings - system - about -
>>> device id) before connecting the second one?
>>>
>>> Also, did you use a backup and restore to make the 6700's the same?
>>>
>>>
>>> --
>>> Chris De Herrera
>>> http://www.pocketpcfaq.com
>>> http://www.tabletpctalk.com
>>> http://www.pocketpctalk.com
>>> http://www.mobilitytalk.com
>>>
>>> ActiveSync 4.x Troubleshooting Guide -
>>> http://www.pocketpcfaq.com/faqs/activesync/tshoot-as4x.htm
>>>
>>>> Hello All:
>>>>
>>>> I am about to throw these phones out the window. I used to own a
>>>> HP4700 (two of them) and had NO problems with assigning relationships
>>>> and syncing....but now with the phones I have problems:
>>>>
>>>> 1. AS 4.1
>>>> 2. Phones: Sprint PPC-6700
>>>>
>>>> Problem:
>>>> When I sync for the first time it assigns a relationship name of
>>>> WM_HP_Administ1 and places a folder shortcut on the desktop with the
>>>> same name.
>>>> When I then connect phone 2 for initial syncing it gives it a name of
>>>> WM_HP_Administ2....AND THEN DELETES THE FIRST PHONES RELATIONSHIP.
>>>>
>>>> If you look at BOTH of the phones you will see:
>>>>
>>>> PHONE 1: Windows PC Synchronized (date & time)
>>>> PHONE 2: Windows PC Synchronized (date & time)
>>>>
>>>> I NEVER have the ability to sync BOTH of the phones independently.
>>>>
>>>> What Have I tried:
>>>> 1. Removing ALL references of relationships on both the phones and
>>>> computer
>>>> 2. Uninstalling AS
>>>> 3. HARD resetting the phones
>>>> 4. Trying to resync
>>>> 5. Called Sprint...they have no idea
>>>> 6. Tried other forums and all that was suggested was to reset the
>>>> phones....been there done that
>>>> 7. CANNOT FIND ANY WAY OF CONTACTING MS...THE PEOPLE THAT WROTE THE
>>>> PROGRAM.
>>>>
>>>> Please Assist!
>>>>
>>>> Please reply via email since I have the ability to check email from
>>>> remote locations....but not newsgroups.
>>>>
>>>> Steve
>>>>
>>>
>>>
>>
>>
>
>



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