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Posted by Mauricio Freitas [MVP] on June 22, 2005, 5:24 pm
Please log in for more thread options Hmmm... Sorry I ran out of ideas. If the connection is ok, and it actually
shows that something is happening but then it stops.
Have you had a look at the server's Event Viewer for any error message?
Perhaps the user in the AD does not have enough rights?
Just trying other things now.
--
Mauricio Freitas, Microsoft MVP Mobile Devices
http://www.geekzone.co.nz
Bluetooth guides: http://www.geekzone.co.nz/content.asp?contentid=449
Software for Pocket PC and Smartphone: http://www.geekzone.co.nz/store
Software for Pocket PC directly on your device:
http://www.geekzone.co.nz/inhand.asp
> No ideas anyone?
>
>> No to almost all of that....
>>
>> We use OWA (which replaced MIS with Exch 2003) via SSL over the cell. We
>> don't use WiFi because Verizon devices don't 'support' it. There isn't a
>> problem connecting to the network, all new mail/appointments/contacts
>> come down with no problem.
>>
>> It will not sync wiuth the OWA server via cradle because you cannot
>> access the SSL site inside the firewall (a policy set by our security
>> group, silly, but still policy). I suppose you could turn off the SSL on
>> the device and possibly make it work. A host file is not only not needed,
>> but frowned upon, DNS entries change, and people forget about the host
>> file. Regardless, it just plain doesn't like it and Verizon has the
>> blasted thing so locked down I can hardly even get Citrix to work
>> properly over it.
>>
>> Yes, I'm quite sure, 443 is open on the firewall.I alos host our Citrix
>> farm.
>>
>> I know what the problem is, but I just don't know how to fix it. The
>> problem is directly related to the KB article link I put in my initial
>> posting, I just can't get a straight answer from either MS Premier
>> Support or from NA/MacAfee as they just point fingers at each other. The
>> problem is due to Groupshield scanning on access which locks the
>> filestore making ActiveSync impossible. However, when you enable GS for
>> proactive, it maxes the processor on the Exchange boxes... Damned if I,
>> damned if I don't. As I said previously, another user (an admin/tester
>> for Cingular) said there was a whitepaper out on the web about this, but
>> I just haven't been able to find it. Perhaps I'm just not asking the
>> right questions.
>>
>> Thanks again for the response.
>>
>>
>>
>>> What I mean with my question is if it does sync to the *server* when in
>>> the cradle?
>>>
>>> If the PC used to sync is in the same network as the server, you will
>>> have to add an entry on your HOSTS file on the PC so that your Pocket PC
>>> or Smartphone can find the Server internally on the network.
>>>
>>> Once you do this, are you able to sync to the server when in the cradle?
>>>
>>> If yes, then something is wrong in the connection from the mobile
>>> network to the server. Do you have port 443 open on your firewall? Does
>>> the APN in use allow port 443? Are you sure you're not using a WAP APN
>>> instead of an Internet APN?
>>>
>>> If the device can not synchronise to the server even while inside the
>>> network, is there a software firewall on this server, preventing port
>>> 443 access? Do you have the correct certificate on the mobile device?
>>>
>>> --
>>> Mauricio Freitas, Microsoft MVP Mobile Devices
>>> http://www.geekzone.co.nz
>>> Bluetooth guides: http://www.geekzone.co.nz/content.asp?contentid=449
>>> Software for Pocket PC and Smartphone: http://www.geekzone.co.nz/store
>>> Software for Pocket PC directly on your device:
>>> http://www.geekzone.co.nz/inhand.asp
>>>
>>>
>>>
>>>
>>>> It works in the cradle if you set the device to sync with the PC. It
>>>> does not sync to the server when connecting through the cradle.
>>>> Unfortunately, the wireless functionality is the drive behind getting
>>>> the devices. They got ahead of themselves with the smartphones and
>>>> PDA's in that they rolled them out without testing, and par for the
>>>> course, now I have to fix it :)
>>>>
>>>>> Does it happen only when using a mobile network?
>>>>>
>>>>> If you place the device in a cradle will it correctly synchronise to
>>>>> the Server?
>>>>>
>>>>> --
>>>>> Mauricio Freitas, Microsoft MVP Mobile Devices
>>>>> http://www.geekzone.co.nz
>>>>> Bluetooth guides: http://www.geekzone.co.nz/content.asp?contentid=449
>>>>> Software for Pocket PC and Smartphone: http://www.geekzone.co.nz/store
>>>>> Software for Pocket PC directly on your device:
>>>>> http://www.geekzone.co.nz/inhand.asp
>>>>>
>>>>>
>>>>>> When trying to sync with OWA, it drops the syncing. The device will
>>>>>> read the contacts and calendar, but will not sync, but issues no
>>>>>> errors. I found a KB article listed below, which points to Antivirus
>>>>>> but when we enable proactive is maxes the processor, so MacAfee said
>>>>>> go back to on access. Verizon, MS, and NA are all pointing fingers at
>>>>>> each other. While at TechEd another user said he found a white paper
>>>>>> on the web concerning this very issue, but I have not been able to
>>>>>> find it. Something about the folders in particular MacAfee is
>>>>>> scanning, and what files to avoid so on and so forth. Not being an
>>>>>> Exchange admin (I do the mobility and remote access) I'm not sure
>>>>>> what to tell the Exchange guys to adjust, and they're not likely to
>>>>>> do so unless I know exactly what I'm talking about (which is for the
>>>>>> best). This is happening on all of our Windows Mobile devices that
>>>>>> went into production since we made the change to AV, and any device
>>>>>> that we reset goes into the same pattern of unreliable syncing, if it
>>>>>> syncs at all. Please, I'm begging for suggestions, the CEO now has
>>>>>> one, and isn't happy. Sound desperate enough? Thanks in advance
>>>>>> folks.
>>>>>>
>>>>>>
>>>>>> http://support.microsoft.com/default.aspx?scid=kb;en-us;827615
>>>>>>
>>>>>> craig_parrish@hotmail.com
>>>>>>
>>>>>
>>>>>
>>>>
>>>>
>>>
>>>
>>
>>
>
>
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