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Posted by Richard Johnson on February 24, 2008, 7:04 pm
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I am not an appoligist for Dell...but.
Never...I mean never send back anything to any company without an
authorization number (return, restock, RMA, etc.) Then, never and I mean
never send anything back to the company without a signed receipt from the
shipping company that delivered it. My guess is that if you have been in
the business world long, you did not deal with the delivery of goods via a
shipping service, or sent anything back to a company. I suggest you learn
your lesson, as costly as it will be this time. It is not Dell, it is you.
This typically happens at any large corporation. Without a Return
Authorization, and shipping to the correct address the people receiving the
delivery have no idea what or why they got this. (And, no, you do not send
it back to the address you received it from. The returned merchandise is
usually taken at a different location than the one that ships out the
merchandise.)
This is but one reason that I recommend that people deal with local retail
suppliers.
>I returned a Dell Laptop and today I get a call from India saying I
> didn't pay for the computer. I told them I returned the computer. They
> said they are putting me down as refusing to pay. They said I better
> call costomer service like its my fault that they screwed up.
>
> THEY MESSED UP AND THEIR GIVING ME ORDERS.
>
> Of course I called costomer service and you can never talk a person.
> Finally I got a recording a say their costomer service was closed.
>
> It nothing less the insane to buy anything from Dell as they don't
> know if you have their computer or not and then after they screw up
> your credit no one will talk to you.
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