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Remove ActiveSync from Devic & Reinstall

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Remove ActiveSync from Devic & Reinstall Anthony Smith 06-22-2007
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Posted by Anthony Smith on June 22, 2007, 11:28 am
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Good Morning,

We've got a Treo 700 and it can't sync anymore from the Cradle...it
connects, then says syncronizing but nothing get's sync...it keeps saying
Syncronizing but nothing happens for minutes on end.

I had AS 4.2 installed on Desktop, uninstalled it, installed new version 4.5
and thought that would install the new version on the PPC but I don't think
it did. It connects fine but it hangs during Sync and nothing happens. I
unchecked all the folders but the Calendar but sync still hangs or does
nothing but says "Syncronizing" (I notice the light on the PPC doesn't come
on either)

Is there a way to Un-install ActiveSync on the Treo 700? I want to uninstall
it on the device then re-install it.

Sincerely,
Anthony Smith
In God We Trust!



Posted by Paul G. Tobey [eMVP] on June 22, 2007, 1:42 pm
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ActiveSync on the PPC is in ROM, essentially, so it's never replaced when
upgrading on the PC side.

When you say that it "connects fine", what does that mean? You can browse
the files on the device from ActiveSync on the PC using Explore Mobile
Device?

If you're pretty sure that you don't have firewall or virus/script blocking
problems on the PC side, you can do a hard reset of the PPC, which will
delete anything that you've installed on it, set the registry back to
factory defaults, etc. However, I think that this sounds a lot more like a
PC-side problem with something like a firewall than it does like a problem
with ActiveSync on the PPC side.

Paul T.


> Good Morning,
>
> We've got a Treo 700 and it can't sync anymore from the Cradle...it
> connects, then says syncronizing but nothing get's sync...it keeps saying
> Syncronizing but nothing happens for minutes on end.
>
> I had AS 4.2 installed on Desktop, uninstalled it, installed new version
> 4.5 and thought that would install the new version on the PPC but I don't
> think it did. It connects fine but it hangs during Sync and nothing
> happens. I unchecked all the folders but the Calendar but sync still
> hangs or does nothing but says "Syncronizing" (I notice the light on the
> PPC doesn't come on either)
>
> Is there a way to Un-install ActiveSync on the Treo 700? I want to
> uninstall it on the device then re-install it.
>
> Sincerely,
> Anthony Smith
> In God We Trust!
>
>



Posted by Anthony Smith on June 22, 2007, 1:56 pm
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Yes it connects, I can use the explorer and transfer items to and from the
PPC. I looked at the log file on the Desktop and it states something like
ActiveSync Syncronizing Started...
I can try uninstalling the McAffee virus program and see what happens.

So when does Active Sync update on the PPC? If you update it on the desktop
to 4.5 when does Windows Mobile update ActiveSync or any other programs on
the PPC. Isn't there a windows update for Mobile 5 or something?
"Paul G. Tobey [eMVP]" <p space tobey no spam AT no instrument no spam DOT
> ActiveSync on the PPC is in ROM, essentially, so it's never replaced when
> upgrading on the PC side.
>
> When you say that it "connects fine", what does that mean? You can browse
> the files on the device from ActiveSync on the PC using Explore Mobile
> Device?
>
> If you're pretty sure that you don't have firewall or virus/script
> blocking problems on the PC side, you can do a hard reset of the PPC,
> which will delete anything that you've installed on it, set the registry
> back to factory defaults, etc. However, I think that this sounds a lot
> more like a PC-side problem with something like a firewall than it does
> like a problem with ActiveSync on the PPC side.
>
> Paul T.
>
>
>> Good Morning,
>>
>> We've got a Treo 700 and it can't sync anymore from the Cradle...it
>> connects, then says syncronizing but nothing get's sync...it keeps saying
>> Syncronizing but nothing happens for minutes on end.
>>
>> I had AS 4.2 installed on Desktop, uninstalled it, installed new version
>> 4.5 and thought that would install the new version on the PPC but I don't
>> think it did. It connects fine but it hangs during Sync and nothing
>> happens. I unchecked all the folders but the Calendar but sync still
>> hangs or does nothing but says "Syncronizing" (I notice the light on the
>> PPC doesn't come on either)
>>
>> Is there a way to Un-install ActiveSync on the Treo 700? I want to
>> uninstall it on the device then re-install it.
>>
>> Sincerely,
>> Anthony Smith
>> In God We Trust!
>>
>>
>
>



Posted by Paul G. Tobey [eMVP] on June 22, 2007, 4:59 pm
Please log in for more thread options
Make sure that whatever firewall software you're using is either off (and
that 'off' means that *everything* gets through), or has suitable open ports
for ActiveSync in it.

It would only be updated on the device when an operating system upgrade to
the device occurs. As far as I know there have not been any updates to AS
on devices since the last WM update, though. That is, all WM5 devices are
running the same version of AS on the device and all WM6 devices are running
the same version, etc. No, there is no Windows Update for Windows Mobile.
The device OEM would have to provide the update to the OS, also, as the
version running on every device is different to account for hardware
differences. Windows CE is not something that you can buy on a CD and
install to every device; it's customized for every device that runs it.

Paul T.

> Yes it connects, I can use the explorer and transfer items to and from the
> PPC. I looked at the log file on the Desktop and it states something like
> ActiveSync Syncronizing Started...
> I can try uninstalling the McAffee virus program and see what happens.
>
> So when does Active Sync update on the PPC? If you update it on the
> desktop to 4.5 when does Windows Mobile update ActiveSync or any other
> programs on the PPC. Isn't there a windows update for Mobile 5 or
> something?
> "Paul G. Tobey [eMVP]" <p space tobey no spam AT no instrument no spam DOT
>> ActiveSync on the PPC is in ROM, essentially, so it's never replaced when
>> upgrading on the PC side.
>>
>> When you say that it "connects fine", what does that mean? You can
>> browse the files on the device from ActiveSync on the PC using Explore
>> Mobile Device?
>>
>> If you're pretty sure that you don't have firewall or virus/script
>> blocking problems on the PC side, you can do a hard reset of the PPC,
>> which will delete anything that you've installed on it, set the registry
>> back to factory defaults, etc. However, I think that this sounds a lot
>> more like a PC-side problem with something like a firewall than it does
>> like a problem with ActiveSync on the PPC side.
>>
>> Paul T.
>>
>>
>>> Good Morning,
>>>
>>> We've got a Treo 700 and it can't sync anymore from the Cradle...it
>>> connects, then says syncronizing but nothing get's sync...it keeps
>>> saying Syncronizing but nothing happens for minutes on end.
>>>
>>> I had AS 4.2 installed on Desktop, uninstalled it, installed new version
>>> 4.5 and thought that would install the new version on the PPC but I
>>> don't think it did. It connects fine but it hangs during Sync and
>>> nothing happens. I unchecked all the folders but the Calendar but sync
>>> still hangs or does nothing but says "Syncronizing" (I notice the light
>>> on the PPC doesn't come on either)
>>>
>>> Is there a way to Un-install ActiveSync on the Treo 700? I want to
>>> uninstall it on the device then re-install it.
>>>
>>> Sincerely,
>>> Anthony Smith
>>> In God We Trust!
>>>
>>>
>>
>>
>
>



Posted by Anthony Smith on June 25, 2007, 7:38 am
Please log in for more thread options
Good Morning,

Thank you for the explanation. I understand now...knowledge is power!
(smile)

Have a blessed day!
"Paul G. Tobey [eMVP]" <p space tobey no spam AT no instrument no spam DOT
> Make sure that whatever firewall software you're using is either off (and
> that 'off' means that *everything* gets through), or has suitable open
> ports for ActiveSync in it.
>
> It would only be updated on the device when an operating system upgrade to
> the device occurs. As far as I know there have not been any updates to AS
> on devices since the last WM update, though. That is, all WM5 devices are
> running the same version of AS on the device and all WM6 devices are
> running the same version, etc. No, there is no Windows Update for Windows
> Mobile. The device OEM would have to provide the update to the OS, also,
> as the version running on every device is different to account for
> hardware differences. Windows CE is not something that you can buy on a
> CD and install to every device; it's customized for every device that runs
> it.
>
> Paul T.
>
>> Yes it connects, I can use the explorer and transfer items to and from
>> the PPC. I looked at the log file on the Desktop and it states something
>> like ActiveSync Syncronizing Started...
>> I can try uninstalling the McAffee virus program and see what happens.
>>
>> So when does Active Sync update on the PPC? If you update it on the
>> desktop to 4.5 when does Windows Mobile update ActiveSync or any other
>> programs on the PPC. Isn't there a windows update for Mobile 5 or
>> something?
>> "Paul G. Tobey [eMVP]" <p space tobey no spam AT no instrument no spam
>>> ActiveSync on the PPC is in ROM, essentially, so it's never replaced
>>> when upgrading on the PC side.
>>>
>>> When you say that it "connects fine", what does that mean? You can
>>> browse the files on the device from ActiveSync on the PC using Explore
>>> Mobile Device?
>>>
>>> If you're pretty sure that you don't have firewall or virus/script
>>> blocking problems on the PC side, you can do a hard reset of the PPC,
>>> which will delete anything that you've installed on it, set the registry
>>> back to factory defaults, etc. However, I think that this sounds a lot
>>> more like a PC-side problem with something like a firewall than it does
>>> like a problem with ActiveSync on the PPC side.
>>>
>>> Paul T.
>>>
>>>
>>>> Good Morning,
>>>>
>>>> We've got a Treo 700 and it can't sync anymore from the Cradle...it
>>>> connects, then says syncronizing but nothing get's sync...it keeps
>>>> saying Syncronizing but nothing happens for minutes on end.
>>>>
>>>> I had AS 4.2 installed on Desktop, uninstalled it, installed new
>>>> version 4.5 and thought that would install the new version on the PPC
>>>> but I don't think it did. It connects fine but it hangs during Sync
>>>> and nothing happens. I unchecked all the folders but the Calendar but
>>>> sync still hangs or does nothing but says "Syncronizing" (I notice the
>>>> light on the PPC doesn't come on either)
>>>>
>>>> Is there a way to Un-install ActiveSync on the Treo 700? I want to
>>>> uninstall it on the device then re-install it.
>>>>
>>>> Sincerely,
>>>> Anthony Smith
>>>> In God We Trust!
>>>>
>>>>
>>>
>>>
>>
>>
>
>



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