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Subject Author Date
Remote wipe troubles sean.frenette 05-18-2006
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Posted by sean.frenette on May 18, 2006, 2:45 pm
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 I have several users who are using Mobile 5 Smartphones with the
feature pack installed. I installed the MobileAdmin web tool, and I
search for these users under the Remote Wipe section. It finds the
users ok, but it says no devices could be found for this mailbox. They
are able to sync successfully with their mailbox both in the cradle and
wirelessly. How do I set up the partnership so that it shows in the
MobileAdmin tool?

Thanks


Posted by Ann on May 19, 2006, 6:28 am
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 When I went into the tool and entered the users email address i.e.
janedoe@janedoe.com it gave me the option to wipe the unit. I don't
remember the specific words because I did my testing from work.

>I have several users who are using Mobile 5 Smartphones with the
> feature pack installed. I installed the MobileAdmin web tool, and I
> search for these users under the Remote Wipe section. It finds the
> users ok, but it says no devices could be found for this mailbox. They
> are able to sync successfully with their mailbox both in the cradle and
> wirelessly. How do I set up the partnership so that it shows in the
> MobileAdmin tool?
>
> Thanks
>



Posted by sean.frenette on May 19, 2006, 8:05 am
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That's what I mean...if I enter in the user's address, it doesn't show
any devices....it says no devices could be found for this mailbox


Posted by Ann on May 23, 2006, 8:51 pm
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Do you have activesync on the server?

> That's what I mean...if I enter in the user's address, it doesn't show
> any devices....it says no devices could be found for this mailbox
>



Posted by jagnole on July 28, 2006, 11:28 am
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You need to have the MSFP on your phones

"sean.frenette@umassmed.edu" wrote:

> That's what I mean...if I enter in the user's address, it doesn't show
> any devices....it says no devices could be found for this mailbox
>
>

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