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Posted by James Rennard on March 5, 2007, 1:23 pm
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Hello,
We recently purchased a few Motorola Q smartphones for our users. I already
have a PPC-6700 that I've been using Exchange ActiveSync on for about 10
months. It works fine.
So, I installed the same certificate on the Motorola and provided the end
users
username and password, entering it exactly as is on mine.
It gives the 0x85010004 error...."Your account in Microsoft Exchange Server
does not have permission to synchronize with your current settings. Contact
your Exchange Server administrator"
So...the first thing I did was check Mobile settings for the user and they
are correct. I then went through everything possible...The smartphone can
browse OWA and log in...
Here is the weird part...I put my username and password in instead of the
user on this Motorola Q and it does remote ActiveSync perfectly fine...if I
put his name back in though it gives the above error.
I've been through every aspsect of my user and his user account in
ActiveDirectory and made them the same...I've granted the same permissions to
him as I have. I am a Domain Admin and he wasn't, so I've temporarily added
him to the Domain Admin group. That was the biggest difference between us.
Still, it will not sync using his user credentials but it will for me. The
last thing that I could try would be deleting his Exchange Mailbox and
recreating it. However, I would prefer to not have to do that.
If you have any ideas, please let me know.
James
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