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Posted by Paul Sanders on June 29, 2007, 10:16 am
Please log in for more thread options Fredrik,
This is the response we got:-
According to the problem symptom, it should be the defect in SMEX VSAPI
module.
It's due to " VirusScanProactiveScanning" key under each
"HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeIS\<ServerName>\Private-<Per
DB GUID>\" is not removed when upgrade from 7.0 to 8.0, and causes proactive
scan to turn off. (SMEX 8.0 does not use this key)
Workaround:
===========
1.Remove "VirusScanProactiveScanning" under each
"HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeIS\<Server
Name>\Private-<Per DB GUID>\" ..
2. Restart SMEX_Master service.
3. (Optional) Perform a manual scan when mail traffic is low.
____________________________________________________________________________________________________
Users who encounter the same issue and don't want to use its workaround to
correct it manually should use the attached
toolCorrectProactiveScanSetting.exe to fix this issue:
ToolCorrectProactiveScanSetting.exe
===================================
This tool is to fix this issue, all tasks it does are the same as the
workaround provided already.
[What it does]
It will remove all unused "VirusScanProactiveScanning" keys and wait for
Exchange VSAPI reloads new setting.
[How to use]
1. Copy toolCorrectProactiveScanSetting.exe to SMEX 8.0 install folder 2.
Execute toolCorrectProactiveScanSetting.exe
3. Remove toolCorrectProactiveScanSetting.exe
In the event that the proposed solution fails to resolve the issue, manually
debug SMEX and send us the following logs together SMEX server registry keys
for further analysis
Collect MsiExec. log
Collect SMEX_Master log
Collect SMEX _Remoteconfig.log
Collect SMEX _System Watcher.log
Collect SMEX_SetupHelper.log
Collect SMEX_ MsiSetup .log
Collect SMEX_MsiInstal-SMEX.log
"Fredrik" wrote:
> Hi,
>
> I have the exact same problem. I have contacted Trend to get the patch, but
> they can't find it. They are asking me for the solution id. Can you give me
> the solution id or the name of the patch?
>
> Regards,
> Fredrik
>
> "Eric Baines" wrote:
>
> > Thanks for the reply - I think we have found the answer. On Friday, we
> > upgraded to Trend Scanmail version 8, providing our exchange virus scanning.
> > It seems as though this is preventing access to the synchronization indices.
> > Turn it off and the problem goes away.
> >
> > Apparently there is a tool they provide, if you ask for it. None of this is
> > on their web site - just a very helpful blog. Thanks, Trend!
> >
> > Cheers
> >
> > Eric
> >
> > "Helio Diamant - MSW-MVP/Mobile Devices" wrote:
> >
> > > It seems that some of the synhroniation indees kept in your device have
got
> > > corrupted.
> > >
> > > What I would suggest is to erase the E
> > > > I've got terrible problesm with synching, and I hope someone can help.
> > > >
> > > > We have used smartphones for years, synching over air with our exchange
> > > > server. We have been using push email since it came out, and have loads
of
> > > > smartphones working fine with it.
> > > >
> > > > At the end of last week, my phone (HTC MTeor) started behaving strangely
> > > > when synching. Firstly, it would show itself synching (eg email 0/5). It
> > > > would then cycle round the different outlook elements (email, calendar,
> > > > contacts etc) three or four times (eg email 0/1). In doing this it
brought
> > > > the new emails etc over.
> > > >
> > > > But if you synched again, it would do excatly the same thing again, with
> > > > the
> > > > same numbers.
> > > >
> > > > I thought it had got tied up somehow, so I removed the tick box for
> > > > calendar/contacts and then resynched, and then I put the ticks back and
> > > > resynched. I was horrified to find I had three copies of everything in my
> > > > calendar and contacts on my PC - but strangely only one on my phone.
> > > >
> > > > I went though the calendar and contacts on my PC and deleted 2 of the
> > > > three
> > > > and then resynched, most but not all of the items then disappeared off my
> > > > phone! I should have 100+ contacts - my phone shows 3.
> > > >
> > > > I've tried another MTeor and I've also tried the reliable old Imate SP5.
> > > > These give just the same results, so I think it must be something to do
> > > > with
> > > > my account on exchange, not the phone.
> > > >
> > > > I went to my computer system manager and asked about the problem. In
> > > > trying
> > > > to fix it, he has now triplicated his calendar and contacts too, and his
> > > > items are not synching.
> > > >
> > > > Any ideas what we have done and how to fix it?
> > > >
> > > > Cheers
> > > >
> > > > Eric
> > >
> > >
> > >
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