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Product Support Question

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Subject Author Date
Product Support Question aspiring 06-09-2006
Posted by aspiring on June 9, 2006, 4:58 pm
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So, if Dell installed my windows software, Microsoft tells me to go ask Dell
for product support. Dell tells me that they only support hardware issues,
and I should contact Microsoft.

Am I missing something, or is this the state of customer support?

Posted by Doug Knox MS-MVP on June 9, 2006, 5:18 pm
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As the company that sold you the software (along with the computer) Dell =
is obligated, by their agreement with Microsoft to support the operating =
system. Consult your owner's manual for more details regarding the =
specific Dell warranty, as regards to the software, including the =
operating system, that was pre-installed.

--=20
Doug Knox, MS-MVP Windows Media Center\Windows Powered Smart =
Display\Security
Win 95/98/Me/XP Tweaks and Fixes
http://www.dougknox.com
--------------------------------
Per user Group Policy Restrictions for XP Home and XP Pro
http://www.dougknox.com/xp/utils/xp_securityconsole.htm
--------------------------------
Please reply only to the newsgroup so all may benefit.
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=20
> So, if Dell installed my windows software, Microsoft tells me to go =
ask Dell=20
> for product support. Dell tells me that they only support hardware =
issues,=20
> and I should contact Microsoft.
>=20
> Am I missing something, or is this the state of customer support?

Posted by <anonomouse on July 7, 2006, 12:57 am
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> So, if Dell installed my windows software, Microsoft tells me to go ask
> Dell
> for product support. Dell tells me that they only support hardware
> issues,
> and I should contact Microsoft.
>
> Am I missing something, or is this the state of customer support?

You got it!



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