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Posted by garyjm on May 4, 2005, 6:37 am
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Pam wrote:
> passivero@gmail.com wrote in message
> > I'm not sure where to really post this.
> >
> > I have a BES4.0 server and Lotus Domino. There are 21 users
currently
> > on the BES and I only seem to have a problem with one user.
Everyone
> > is has 4.0 as their BB OS and all have been setup to wirelessly
synch
> > their address book. Everything works fine as no one has complained
as
> > yet, except one. I have a blackberry as well and this problem is
not
> > happening to me.
> >
> > Here it is - if he enters a new contact on his BB, it will not
synch
> > with his personal address book, and vice versa. He has a replica
of
> > his PAB on his mail server. He says when it tries to sync he gets
an
> > error "this is working off line and will not update". I'm not sure
if
> > that's the exact phrase or not.
> >
> > I've gone to the properties of this user, on the server, and edited
the
> > PIM Sync settings to reflect the correct server (using the
canonical
> > name) and the appropriate path to his address book relative to the
data
> > folder.
> >
> > I've even gone so far as to delete the replica on the server and
> > recreate it.
> >
> > This works fine for everyone else, and I've just tested it again
with
> > my device and it worked fine.
> >
> > Anyone have any ideas?
> >
> > Thanks,
> >
> > Pam Assivero
> > Lotus Notes Administrator
> > Cantar/Polyair Inc.
>
>
> I think I've resolved this.
>
> If anyone has a similar issue, try resending the service book to the
> user. Once they've received it have them do a soft reset (remove the
> battery and put it back in). Once this was done, the BB updated the
> address book.
I have the same problem but what are you talking about resending the
service book? What is the service book?
Thank you,
Gary Murray
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