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Problem synching with Exchange server 2003 using WM5.0
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Subject Author Date
Problem synching with Exchange server 2003 using WM5.0 Joe Jones 04-08-2006
Posted by Joe Jones on April 8, 2006, 3:25 am
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 Hi all,

I am using a T-Mobile MDA running WM5.0 and I am trying to synch to our
corporate Exchange 2003 Server. No matter what I do I get the following
error:

---------------------------
Microsoft ActiveSync
---------------------------
The security certificate on the server is invalid. Contact your Exchange
Server administrator or ISP to install a valid certificate on the server.



Support Code:80072f0d
---------------------------
OK
---------------------------

Now, I have checked all over the KB and web for this issue but all solutions
seem to pertain to WM 2002 or later. The only thing I found that I haven't
tried is As_Cert_Off.cab and only because I can't find that file anywhere at
all.

We have a self signed certificate that I have installed on the MDA and yet I
still get this error. Can anyone help me with a solution to this problem?

TIA,
joe



Posted by Monolithix on April 8, 2006, 10:33 am
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 It sounds like everything is in order. All you can do is check the basics.

The cert hasn't expired
The cert is installed on your phone correctly (check in settings > system >
certificates > root)
It is the correct certificate (i'm guessing its your only one, but if not
then check)

Make sure this all checks out on the server and device. I built a SBS
recently and had the easiest time exporting and installing the cert of any
time i've previously tried!

Mono

> Hi all,
>
> I am using a T-Mobile MDA running WM5.0 and I am trying to synch to our
> corporate Exchange 2003 Server. No matter what I do I get the following
> error:
>
> ---------------------------
> Microsoft ActiveSync
> ---------------------------
> The security certificate on the server is invalid. Contact your Exchange
> Server administrator or ISP to install a valid certificate on the server.
>
>
>
> Support Code:80072f0d
> ---------------------------
> OK
> ---------------------------
>
> Now, I have checked all over the KB and web for this issue but all
> solutions seem to pertain to WM 2002 or later. The only thing I found that
> I haven't tried is As_Cert_Off.cab and only because I can't find that file
> anywhere at all.
>
> We have a self signed certificate that I have installed on the MDA and yet
> I still get this error. Can anyone help me with a solution to this
> problem?
>
> TIA,
> joe
>
>



Posted by Joe Jones on April 9, 2006, 6:36 pm
Please log in for more thread options
OK, I reinstalled the cert and now I get error 85010014. I looked around the
web and tryed the things other people have had success with (removing
outlook and reinstalling it, then rebooting) to no avail.

Any other ideas?

> It sounds like everything is in order. All you can do is check the
> basics.
>
> The cert hasn't expired
> The cert is installed on your phone correctly (check in settings > system
> > certificates > root)
> It is the correct certificate (i'm guessing its your only one, but if not
> then check)
>
> Make sure this all checks out on the server and device. I built a SBS
> recently and had the easiest time exporting and installing the cert of any
> time i've previously tried!
>
> Mono
>
>> Hi all,
>>
>> I am using a T-Mobile MDA running WM5.0 and I am trying to synch to our
>> corporate Exchange 2003 Server. No matter what I do I get the following
>> error:
>>
>> ---------------------------
>> Microsoft ActiveSync
>> ---------------------------
>> The security certificate on the server is invalid. Contact your Exchange
>> Server administrator or ISP to install a valid certificate on the server.
>>
>>
>>
>> Support Code:80072f0d
>> ---------------------------
>> OK
>> ---------------------------
>>
>> Now, I have checked all over the KB and web for this issue but all
>> solutions seem to pertain to WM 2002 or later. The only thing I found
>> that I haven't tried is As_Cert_Off.cab and only because I can't find
>> that file anywhere at all.
>>
>> We have a self signed certificate that I have installed on the MDA and
>> yet I still get this error. Can anyone help me with a solution to this
>> problem?
>>
>> TIA,
>> joe
>>
>>
>
>



Posted by Monolithix on April 9, 2006, 9:25 pm
Please log in for more thread options
As i'm sure you've seen, it seems you've been hit with a general error. All
i can suggest is browsing through this deployment guide for Exchange 2003:

http://www.microsoft.com/technet/itsolutions/mobile/deploy/msfpdepguide.mspx

...and seeing if you've missed anything.

Sorry i can't be of any more help!

Mono

> OK, I reinstalled the cert and now I get error 85010014. I looked around
> the web and tryed the things other people have had success with (removing
> outlook and reinstalling it, then rebooting) to no avail.
>
> Any other ideas?
>
>> It sounds like everything is in order. All you can do is check the
>> basics.
>>
>> The cert hasn't expired
>> The cert is installed on your phone correctly (check in settings > system
>> > certificates > root)
>> It is the correct certificate (i'm guessing its your only one, but if not
>> then check)
>>
>> Make sure this all checks out on the server and device. I built a SBS
>> recently and had the easiest time exporting and installing the cert of
>> any time i've previously tried!
>>
>> Mono
>>
>>> Hi all,
>>>
>>> I am using a T-Mobile MDA running WM5.0 and I am trying to synch to our
>>> corporate Exchange 2003 Server. No matter what I do I get the following
>>> error:
>>>
>>> ---------------------------
>>> Microsoft ActiveSync
>>> ---------------------------
>>> The security certificate on the server is invalid. Contact your Exchange
>>> Server administrator or ISP to install a valid certificate on the
>>> server.
>>>
>>>
>>>
>>> Support Code:80072f0d
>>> ---------------------------
>>> OK
>>> ---------------------------
>>>
>>> Now, I have checked all over the KB and web for this issue but all
>>> solutions seem to pertain to WM 2002 or later. The only thing I found
>>> that I haven't tried is As_Cert_Off.cab and only because I can't find
>>> that file anywhere at all.
>>>
>>> We have a self signed certificate that I have installed on the MDA and
>>> yet I still get this error. Can anyone help me with a solution to this
>>> problem?
>>>
>>> TIA,
>>> joe
>>>
>>>
>>
>>
>
>



Posted by Charles Smith on April 8, 2006, 1:49 pm
Please log in for more thread options
Out of the box your phone only trusts certificates issued by several
of the big certificate authorities like Verisign. Your Exchange server
is propbably using a certificate generated by your company. Do you get
a certificate warning when you use your web based mail? Activesync
does not give you that warning. It just refuses to connect. Here are
some solutions.

Buy a mainstream certificate for your exchange server. Use the
Certificate manager on the phone to make sure you buy from one of the
orgainizations in the "root" section of the certificate store.

Install your company's root certificate on the phone. If the install
feature is not locked you just copy the .cer file to the phone and
click on it using File Explorer. If it is locked you have to talk to
your carrier.

Note: If your Exchange server is using a self signed certificate, that
is it was not created from a "root" certificate you may not be able to
get your phone to trust it.

On Sat, 8 Apr 2006 00:25:28 -0700, "Joe Jones"

>Hi all,
>
>I am using a T-Mobile MDA running WM5.0 and I am trying to synch to our
>corporate Exchange 2003 Server. No matter what I do I get the following
>error:
>
>---------------------------
>Microsoft ActiveSync
>---------------------------
>The security certificate on the server is invalid. Contact your Exchange
>Server administrator or ISP to install a valid certificate on the server.
>
>
>
>Support Code:80072f0d
>---------------------------
>OK
>---------------------------
>
>Now, I have checked all over the KB and web for this issue but all solutions
>seem to pertain to WM 2002 or later. The only thing I found that I haven't
>tried is As_Cert_Off.cab and only because I can't find that file anywhere at
>all.
>
>We have a self signed certificate that I have installed on the MDA and yet I
>still get this error. Can anyone help me with a solution to this problem?
>
>TIA,
>joe
>


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