Outlook2010 64-Bit does not Sync

Posted by Marc Bosch on January 21, 2010, 8:08 am

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Hi there,

just installed Office2010 64Bit on my Desktop.
(Clean Install of Windows7 64-Bit Pro, no other Email-Software, not even
Windows Live Mail)

Sadly it says when my mobile phone (HTC Touch Diamond 2) is connected:
(Google Translate from German)
"there is no default email client available, or the current mail client can
not fulfill the messaging requirements. Run Microsoft Outlook and set Outlook
as default email client"

I tested 32Bit Outlook2010 on my Laptop - it works fine with sync - but not
the 64Bit Version.
Already read the complaints of other German users in the web - nobody seems
to have an answer.

It seems as this is a Windows Mobile Device Center Problem as this is not
64-Bit.
http://social.technet.microsoft.com/Forums/en-US/office2010/thread/7386512f-66cc-4a7a-97e3-34ae6cee9a83

Can anybody please help?

Regards,
Marc

Posted by Todd Allcock on January 21, 2010, 11:19 am

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At 21 Jan 2010 05:08:01 -0800 Marc Bosch wrote:
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even
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can
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Outlook
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not
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seems
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not
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US/office2010/thread/7386512f-66cc-4a7a-97e3-34ae6cee9a83
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I don't think anyone can help you just yet. Outlook 2010 is still in beta,
and there's no solution for the 64-bit sync problem yet. (IIRC, using
the 64-bit WMDC doesn't solve this.) You'll have to use the 32-bit
Outlook to sync for the time being.

Posted by Marc Bosch on January 21, 2010, 4:31 pm

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Hi Todd,

thanks for the quick answer. :-)
As I heard there always were problems with this - already on Vista 64Bit.

"Use the 32 Bit Version" is somewhat unsatisfying.

Which product group do you think would be the best to access to?
Windows Mobile Device Center?
Outlook?
Office?
Windows?

Regards,
Marc

"Todd Allcock" wrote:

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Posted by Sven on January 21, 2010, 11:05 pm

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I was going to provide basically the same respose as Todd. As he said, 2010
is still in Beta. I would expect that the ultimate solution would need to
come from the WMDC folks, as they would need to interface correctly with the
new version (and 64b version) of Outlook, rather than the other way round. I
would expect that they would be currently engaged in the process/upgrade as
their colleagues are proceeding on Outlook/Office. I can dream. I do think
that we won't see an official new release of WMDC until Office 2010 is
final, much like any other 'third' party program that accesses office
elements. If you have the opportunity to influence any group at MS, I would
start with the WMDC shop. We would all appreciate it, because, as you said,
resorting to 32b, to accomodate a MS Windows Mobile product, is just not an
acceptable option.

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Posted by Marc Bosch on January 22, 2010, 10:28 am

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Hi Sven,

thanks so much for the details and your thoughts.
Can you please help me answer these following questions that came up when I
read your thoughts:

1. Is Windows Mobile Device Center really a 3rd Party App?
2. What is the WMDC Shop?
3. Where would I find the Product Group or company that is currently working
on the WMDC? (blog, site, ...)

Regards,
Marc

"Sven" wrote:

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