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Posted by MSJacobsen on November 2, 2005, 12:32 pm
Please log in for more thread options Brandon,
Thank you for looking into this. I assume from your screen name that you
work for Microsoft. I was hoping to hear from MS and appreciate your time.
As for your question, the files are indexing fine. I turned off all file
indexing to ensure that any result was from email (which is why I'm getting
no results). I did this via the "Custom folder and e-mail locations" option,
and unchecked everything except the "My Email/Outlook" locations.
FYI, I am using both "Personal Folders File (97-2002)" and "Personal Folders
File (2003)" formats. The 97-2002 data file is 1,170,231,296 bytes. The
2003 data file is 574,967,808 bytes.
However, I had the problem when I was only using the 97-2002 format. Prior
to SP2 it was fine. (I only created the 2003 data file because I had reached
maximum size, 1.8GB, under 97-2002)
I hope this information helps. If you need further support information I am
willing to run a gathering tool for you. (i.e. I am beta testing Windows
OneCare and have that support file.)
Again, thank you for your time.
-Michael
"Brandon Paddock [MSFT]" wrote:
> Are files being indexed properly?
>
> You've covered most of the troubleshooting steps that jumped immediately to
> mind. Unfortunately, this isn't an issue I've seen before (ie. there are no
> known problems with MSN Toolbar or WDS and Outlook 2003 SP2).
>
> I'll let you know if I think of anything else to try.
>
> "MSJacobsen" wrote:
>
> > Marcus,
> >
> > Thanks, but as I mentioned below, I tried both of those options.
> >
> >
> > "Marcus Rodrigues" wrote:
> >
> > > I would recommend, either rebuilt the index or reinstall the MSN desktop
> > > search.
> > >
> > > I had this problem myself, hope microsoft can fix that in the next release.
> > >
> > > By the way anyone knows when we will have the next release?
> > >
> > > -Marcus
> > >
> > > "MSJacobsen" wrote:
> > >
> > > > I am running Outlook 2003 (11.6568.6568) SP2 and MSN Search Toolbar
Version:
> > > > 02.05.001.1119 (with MSN Search Toolbar for Outlook Version:
02.05.0000.1082)
> > > >
> > > > After installing Office 2003 SP2, Outlook messages stopped being indexed.
> > > > I have set the custom index options to only index my Outlook and nothing
is
> > > > being idexed (In fact, searching for the letter "a" returns no results.)
> > > >
> > > > I do not have the "MSN Search Toolbar" option under the View->Toolbars
menu.
> > > >
> > > > I have checked for "Disabled Items" under Help->About. It is not
disabled.
> > > >
> > > > I am using "Microsoft Exchange Server" in "Cached Exchange Mode",
although I
> > > > have tried it without too.
> > > >
> > > > I have run the repair wizard for MS Office, to no avail.
> > > >
> > > > I have un-installed and re-installed MSN Toolbar.
> > > >
> > > > I have completely rebuilt the index several times.
> > > >
> > > > I have read the FAQ
> > > >
(http://search.msn.com/docs/toolbar.aspx?t=MSNTbar_TROU_CANTFINDANYEMAIL.htm),
and I have either tried everything or it is not applicable.
> > > >
> > > >
> > > > Please help! I do not want to have to resort to using Google Desktop.
I am
> > > > very pro-Microsoft, and I want to continue using MSN Toolbar.
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